As the Commercial Director at Pol-Plan Insurance (part of Howden) , I lead a team of over 60 professionals in delivering high-quality and customized insurance products and services to our clients across the UK. With more than 15 years of experience in the insurance industry, I have a proven track record of generating new business, increasing revenue, and enhancing customer satisfaction and loyalty.My core competencies include sales management, commercial management, process improvement, marketing and PR, claims handling, event management, account and risk management, and strategic partnerships. I am also an intrapreneur and innovator, constantly seeking new opportunities and solutions to improve our operations, products, and customer experience. I have recently completed my Executive MBA at the University of Greenwich, where I have expanded my knowledge and skills in business administration, management and leadership. My mission is to leverage my expertise and education to drive growth and innovation in the insurance sector and create value for our clients, partners, and stakeholders.