Wojtek Gronek Email & Phone Number

Ontario, Canada

Ontario, Canada

Ontario, Canada

• Supporting Dell PowerEdge Servers, Dell Latitude Laptops and Dell Optiplex Desktops. Installing, maintaining and troubleshooting Windows Server 2012, 2008, and 2003 servers for small and medium businesses.
• Managing DNS, DHCP, networking infrastructure, Barracuda firewall, Ruckus wireless devices to achieve maximum network uptime and security.
• Migrated over 500 users from Microsoft Exchange 2007 to Microsoft Exchange 2010.
• Managed and configured server backups using HP LiveVault.

Ontario, Canada

• Managed team of 9 staff supporting BlackBerry global manufacturing applications and infrastructure.
• Supported over 30 manufacturing and repair operations in global locations with over 10,000 desktops, ensuring no delay to manufacturing operations through on-time service delivery to customers.
• Reduced incidents duration 95% in a 3-month period by performing cross-functional training.
• Managed projects and streamlined inbound requests, improving operational efficiencies and reducing volume of incoming requests by 30%, creating an internal website where customers submit requests directly instead of by.
• Implemented knowledge base for internal support teams and external partners, increasing overall team performance and improving first time resolution.
• Measured, improved and rewarded individual team member performance, enhancing team morale and effectiveness.

Ontario, Canada

• Recruited and trained new support team, tailoring to global manufacturing operations.
• Clarified expectations and standards and streamlined support by creating standard operating procedures for new team.
• Created knowledge base for the team, defining standards and expectations for keeping up to date and effective.

Ontario, Canada

• Led teams in multiple locations, managing escalated complex incidents within Service Level Agreements.
• Maintained schedules, and developed resources, utilizing team members for projects more effectively while delivering enterprise class support to customers.
• Worked closely with various internal and external support teams, ensuring quality service and streamlined processes.

Ontario, Canada

• Resolved very challenging escalations, reducing down time and ensuring new products were deployed on time.
• Implemented a global manufacturing system, performing LANDesk, DeepFreeze, Oracle 10g software rollouts.

Ontario, Canada

• Increased overall production yield by supporting manufacturing operations with application and infrastructure incidents, keeping production yields above 98% and validating that new manufacturing plants were set-up to.
• Administered Microsoft Exchange and Lotus Domino users, resulting in increased end user productivity.
• Provided network, desktop, and printer related requests, maximizing uptime and reducing costs by eliminating 3rd level support.

Ontario, Canada

• Assisted the finance department by developing and automating financial reports, and processes using Crystal Reports, Cognos Consolidation, and AS / 400, reducing time to balance month end financial numbers by 4 days.
• Developed Microsoft Access and AS / 400 database, replacing legacy system, automating materials ordering which reduced data entry by 6 hours weekly.