Project: Implementation of Learning Information Management System (LIMS)•Managed the discovery and deep dive sessions to fully understand the pivotal points and objectives for the project. •Organised the process mapping workshop to identify how the new LIMS would be used across multiple departments•Documented the as-is process for the legacy system and the to-be processes for the new LIMS•Developed the associated LIMS work instructions used for knowledge transfer and end-user training.•Elicited and documented the user stories, business rules and non-functional requirements for the LIMS.•Developed storyboards, mock-ups and screen navigation documents for the LIMS.•Documented the data dictionary to match the screen navigation documents for the LIMS•Supported the test teams to with UAT and resolution of any identified bugs before go-live

•Facilitating the requirement discovery and deep dive sessions to fully understand the scope and goals for the upgrade to the Employee Records Management Systems project •Organising process & requirement workshop to identify the end-to-end employee engagement lifecycle.•Eliciting and documenting user stories and non-functional requirements for the ERMS.•Developing storyboards, mock-ups and screen navigation documents for the employee experience.•Developing process maps and work instructions for knowledge transfer and end-user training.•Impact assessing the project on people, process, data and systems.•Analyse all high level and low-level business and technical requirement using MoSCoW•Collaborated with the senior stakeholders to develop recruitment and retention strategies.•Collaborated with the Project Accountant and Unit Leads to forecast and co-ordinate future hiring needs.•Designed the HR process and procedures from recruitment and selection to engagement and onboarding•Work with multidisciplinary team – developers, Testers, UI/UX designers and project manager in planning, developing, designing and launching of the ERMS.

•Carried out impact analysis to identify the impact of implementing new ways of working for clients•Organised workshops to identified pain points, and collaborated with stakeholders to define the root-cause •Collaborated with HR Managers to develop documentation and training support materials that are fit for purpose.•Documented the 'As-Is' Employee Management process and identified the pain points, bottleneck, and duplication of activity across the client’s organisation.•Collaborated with the process owners to documented the level1- level3 “To-Be” processes and the associated work instructions.•Advocate and influence HR Management Solutions and provided research data on relevant HR solutions.•Elicitation, documentation and management of business, functional and non functional requirements for HR Solutions.

• Designed the organisation wide process for transitioning from manual to digitised Employee Records Management System (ERMS).• Mapped out the AS-IS process for managing the employee records across multiple departments.• Conduction one-to-one interviews and assessments with the stakeholders, process owners, and employees.• Mapped out the process for hiring, training, measuring performance, and progression within the organisation.• Managed the vendor selection process to determine the most suited employee records solutions provider for the organisation.• Elicited the business, functional and non-function requirements and engaged with the selected vendor to ensure final product was fit for purpose.• Managed the requirement changes to ensure all changes to the requirements followed the internal and agreed change management process.• Collaborated with the unit leads to ensure people, process and systems existed to support the general operations.

•Elicited the business, functional and non-function requirements and engaged with the selected vendor to ensure final product was fit for purpose•Collaborated with the senior stakeholders to improve business improvement and business strategies•Organised the process mapping workshop to identify how the new CRM would be introduced and implemented across multiple departments•Developing process maps and work instructions for knowledge transfer and end-user training•Impact assessing the project on people, process, data and systems

Responsible for the assessment and development of the rewards framework for Polaris Bank. • Identify business needs and loopholes and proffer sustainable solutions• Managed project schedules and deadlines as agreed with client• Oversaw the research and data used for the project

Ensuring compliance with risk policies to reduce the risk of bad debts to over 400,000 customers.• Requirement gathering, system design, and coordination with IT stakeholders to ensure the solution meets business needs• Mapping existing processes, identifying gaps, and designing enhancements to increase the accuracy and efficiency of service activations, ensuring alignment with best practices in quality assurance• Extracting and interpreting data to identify risk patterns and trends• Providing actionable insights for mitigating financial risks associated with postpaid service offerings.

Specialist responsible for both new and existing products, services, billing and network testing to reduce revenue loss.• Development of new products and control methodologies• Conducting UAT testing on all products, services, billing and network applications• Implementation of the prepaid product increasing Airtel rating from 3 to 2 in the telecoms market

Responsible for the daily review of intelligent network nodes, the network’s software-defined perimeter optimization (SDP’s) to reduce revenue leakages and fraud incidences.•Provided assurance on product integrity, accuracy, and completeness of Prepaid, Post-Paid, Interconnect, Roaming, WASP Billing and Voucher management systems•Daily reporting to the different units in line with the organisation’s objectives•Customer complaints management in respect to prepaid/service integrity within agreed SLA’s

Responsible for monitoring customers on the postpaid platform to reduce the risk of reducing bad debts.•Credit Vetting of Potential Post-paid Customers•Raise all accounting journals arising from all customer queries to correct wrong postings, billing charges•Resolution of issues arising from customer payments not reflecting and appropriate reversals

Acquired and managed new and existing customer portfolios also rendered financial advisory to clients. •Analysing clients Investments•Client Relationship Management