Wole. Oyeleye Email & Phone Number

• Project: Implementation of Learning Information Management System (LIMS)
• Managed the discovery and deep dive sessions to fully understand the pivotal points and objectives for the project.
• Organised the process mapping workshop to identify how the new LIMS would be used across multiple departments
• Documented the as-is process for the legacy system and the to-be processes for the new LIMS
• Developed the associated LIMS work instructions used for knowledge transfer and end-user training.
• Elicited and documented the user stories, business rules and non-functional requirements for the LIMS.

• Facilitating the requirement discovery and deep dive sessions to fully understand the scope and goals for the upgrade to the Employee Records Management Systems project
• Organising process & requirement workshop to identify the end-to-end employee engagement lifecycle.
• Eliciting and documenting user stories and non-functional requirements for the ERMS.
• Developing storyboards, mock-ups and screen navigation documents for the employee experience.
• Developing process maps and work instructions for knowledge transfer and end-user training.
• Impact assessing the project on people, process, data and systems.

• Carried out impact analysis to identify the impact of implementing new ways of working for clients
• Organised workshops to identified pain points, and collaborated with stakeholders to define the root-cause
• Collaborated with HR Managers to develop documentation and training support materials that are fit for purpose.
• Documented the 'As-Is' Employee Management process and identified the pain points, bottleneck, and duplication of activity across the client’s organisation.
• Collaborated with the process owners to documented the level1- level3 “To-Be” processes and the associated work instructions.
• Advocate and influence HR Management Solutions and provided research data on relevant HR solutions.

• Designed the organisation wide process for transitioning from manual to digitised Employee Records Management System (ERMS).
• Mapped out the AS-IS process for managing the employee records across multiple departments.
• Conduction one-to-one interviews and assessments with the stakeholders, process owners, and employees.
• Mapped out the process for hiring, training, measuring performance, and progression within the organisation.
• Managed the vendor selection process to determine the most suited employee records solutions provider for the organisation.
• Elicited the business, functional and non-function requirements and engaged with the selected vendor to ensure final product was fit for purpose.

• Elicited the business, functional and non-function requirements and engaged with the selected vendor to ensure final product was fit for purpose
• Collaborated with the senior stakeholders to improve business improvement and business strategies
• Organised the process mapping workshop to identify how the new CRM would be introduced and implemented across multiple departments
• Developing process maps and work instructions for knowledge transfer and end-user training
• Impact assessing the project on people, process, data and systems

• Responsible for the assessment and development of the rewards framework for Polaris Bank.
• Identify business needs and loopholes and proffer sustainable solutions
• Managed project schedules and deadlines as agreed with client
• Oversaw the research and data used for the project

• Ensuring compliance with risk policies to reduce the risk of bad debts to over 400,000 customers.
• Requirement gathering, system design, and coordination with IT stakeholders to ensure the solution meets business needs
• Mapping existing processes, identifying gaps, and designing enhancements to increase the accuracy and efficiency of service activations, ensuring alignment with best practices in quality assurance
• Extracting and interpreting data to identify risk patterns and trends
• Providing actionable insights for mitigating financial risks associated with postpaid service offerings.

• Specialist responsible for both new and existing products, services, billing and network testing to reduce revenue loss.
• Development of new products and control methodologies
• Conducting UAT testing on all products, services, billing and network applications
• Implementation of the prepaid product increasing Airtel rating from 3 to 2 in the telecoms market

• Responsible for the daily review of intelligent network nodes, the network’s software-defined perimeter optimization (SDP’s) to reduce revenue leakages and fraud incidences.
• Provided assurance on product integrity, accuracy, and completeness of Prepaid, Post-Paid, Interconnect, Roaming, WASP Billing and Voucher management systems
• Daily reporting to the different units in line with the organisation’s objectives
• Customer complaints management in respect to prepaid/service integrity within agreed SLA’s

• Responsible for monitoring customers on the postpaid platform to reduce the risk of reducing bad debts.
• Credit Vetting of Potential Post-paid Customers
• Raise all accounting journals arising from all customer queries to correct wrong postings, billing charges
• Resolution of issues arising from customer payments not reflecting and appropriate reversals

Ikoyi

• Acquired and managed new and existing customer portfolios also rendered financial advisory to clients.
• Analysing clients Investments
• Client Relationship Management