Wolf Emmanuel Msc, Pmp, Csm Email & Phone Number

New York, United States

Département De L'Ouest, Haiti

 Conducted a comprehensive gap analysis of the Core Banking System to direct a project that integrated a Savings module, implementing strategies to mobilize over $3.5 million in funds the first year.  Achieved a 20% reduction in the cost of funds through strategic financial management and operational efficiencies.  Successfully migrated the entire on-premises data center, consisting of 100% of servers, to Amazon Web Services (AWS), ensuring seamless transition and improved scalability.  Enhanced collections and recovery rate by 25% through targeted strategies and improved processes.  Successfully led the resolution of 100% of critical Information Technology and Operational audit & risk findings.  Updated the Management Board and the Board of Directors on the progress of the strategic plan and specific initiatives, with a special focus on resources management, risk management, customer experience, and commercial impact.

Petion Ville, Haiti

 Managed a Digital Field Automation mobile application project using Waterfall and Agile methodologies, delivered on time and under budget, doubling field officers' capacity utilization.  Led a team of developers and testers in the successful delivery of a Centralized Underwriting Unit and CRM system, reducing customer turnaround time by 50% and increasing costumer engagement by 30%.  Boosted customer satisfaction to over 90% by deploying self-managed Smartphone/Tablet solutions and web platforms to effectively address customer needs.  Spearheaded the establishment of a recovery and collections Call Center, resulting in a 50% improvement in Portfolio at Risk (PAR).

 Implemented a nationwide VPN, connecting 15 branch offices across 15 cities.  Enabled online and real-time access and transactions for the Core Banking system.  Upgraded the Core Banking system to integrate a Teller module, providing banking services to over 50,000 customers.  Deployed eWallet services to digitally disburse loans and receive payments from up to 60,000 customers and third-party agents.