Front Desk Agent
CurrentAs a Front Desk Agent for the Homewood Suites by Hilton at Palm Beach Gardens, I am proud to work for one of the top rated and top selling hotels in the Palm Beach Gardens/Jupiter areas. My responsibilities include: checking in and checking out guests in a friendly, professional, and efficient manner; managing and booking room reservations; answering the phones; making reservations for area restaurants, attractions, and travel-related services upon guest request; coordinating with our Engineering and Housekeeping teams to respond to guest requests regarding room maintenance and cleanliness; ensuring guest satisfaction; maintaining guest and hotel records; answering to all Managers and Owners regarding any requests; working with the Director of Sales to coordinate rooms for room blocks as well as providing information on events and meetings at our property; processing purchases from our Suite Shop and restocking it as needed. In addition, prior to June 2021, I served and broke down our grab and go breakfast in accordance with Hilton corporate and COVID-19 guidelines until our hot breakfast was brought back.