Julian Wolf Email & Phone Number

Weggis, Lucerne, Switzerland

Switzerland

-Guiding regional affiliates, enhancing their understanding and proficiency as preparation for product launches and through product's lifecycles.-Planning and preparing for global product and service launches for platforms and services with worldwide 50.000+ connected devices.-Comprehensive interaction with various business areas, as its services are utilized across a wide range of the Global Customer Support products portfolio.-Showcasing expert 2nd level affiliate support for medical devices and remote service platforms.

Switzerland

-Defining, monitoring, and analyzing product metrics, utilizing data to guide product development, product launches, maintenance and phase-outs.-Collaborating with cross-functional teams from different business areas including development, quality assurance, and marketing to deliver high-quality services and products on schedule.-Managing and prioritizing the product backlog, and participating in agile ceremonies such as sprint planning, reviews, and retrospectives.-Being the voice of the customer within the organization, working closely with affiliates, gathering feedback, and translating it into functional requirements for the development team.

Zürich Area, Switzerland

- Planned and managed resources, timelines and budgets for Remote Service projects and activities.- Recommended, delivered and supported solutions (technology and services) that meet the affiliates' and business areas' current and future needs through their lifecycle.- Prepared service and product launches for the Remote Service Team to ensure alignment with business areas and affiliates worldwide.- Ensured project results meet requirements in terms of technical quality, reliability, schedule and cost- Lead and managed the project team in coordination with the line and functional management.

Mannheim Area, Germany

Implementation of IT system "Workday" :- As project coordinator backing the German project lead I streamlined communication between project stakeholders on all hierarchy levels to effectively address given information to its dedicated recipients- Responsible for the data migration I developed and directed the local data migration strategy- I backed the German project lead and IT lead during software testing by coordinating testers, monitoring progress, analyzing bottlenecks and reporting on status

Mannheim, Baden-Württemberg, Germany

Mannheim Area, Germany

- Business process improvement: Process re-design and implementation of change tracking solution 'Jira' for international change management teams- Cost-utility analysis: Utilization of Business Process Model and Notation 2.0 as department's process visualization standard

San Francisco Bay Area

- Planning and Execution of marketing concept for internally developed automated catalog ordering system (website, IT fair, banners and print media) - Customer was gRED- Analysis and visualization of approval workflow (ENROLL / SimpleBuy (xR2R))- Supporting project management office work for various global projects

Mannheim Area, Germany

- Supporting project management office work in international project team - User acceptance testing for SAP travel system

Mannheim Area, Germany

- Business process improvement: Dynamic workflow to request changes/creations/deletions of wage types in SAP. Business process owner is the German payroll department of Roche Diagnostics in Mannheim, Germany.

Wiesbaden Area, Germany

- Consulting for 3D and computer graphics workflow (automotive, architecture and film making)- Conducting product training, after sales service and support with high customer focus- Web development and marketing activities (CMS maintenance, SEO, Social Media Marketing)- Representative work during trade fairs at several national and international locations

Short Course, Machine Learning In Business

Short Course, Making Ai Work: Machine Intelligence For Business And Society

Bachelor Of Science (B.Sc.), Business Information Management