Deku Deals tracks the prices of games and hardware for Nintendo Switch, PlayStation 4, PlayStation 5, and Xbox across major retailers, and notifies users when games they're interested in go on sale.

- Own and product-manage technical operations for Just Walk Out physical retail- Manage deployment strategies, launch support, and post-launch operations for Amazon One nationally.- Build, train, and manage Technical Operations Engineering team (10+ engineers / team; Nashville / Austin / Seattle).- Manage large-scale technical crises. Communicate across multiple teams and management levels.- Identify problems; explain impact; achieve rapid mitigation and resolution.- Assess product data from customer feedback; prioritize operational changes.- Drive resolution of escalated tickets directly with internal and partner-level customers.- Post-mortem cascade failure incidents. Implement mitigations; propose preventive solutions; create runbooks.- Implement and track deployments, updates, and operational changes as part of Agile development.

- Managed team of 10 network specialists.- Planned, coordinated, and implemented transition of network from Cisco to Juniper. Improved network reliability by 30%.- Defined specifications for Cisco/Juniper conversion application; worked with dev team.- Established coverage map (signal testing, density measurements) for wireless access points across 80+ campus locations.- Deployed and maintained 600+ Aruba WAPs.- Monitored network operations and performance (300+ Juniper and Cisco switches).- Administered campus VoIP system (Cisco Unified Communications Manager).

- Analyzed customer requirements; ensured conformance with engineering capabilities.- Managed +500 HyperV servers, network hardware and server config/deployment in 3 datacenters.- Worked with VP of Sales and Business Development.- Managed engineering oncall rotation; served as escalation point for severe outages, complex issues, VIPs.- Onboarded avg. 200 users / month.

Started by providing tier 1 phone support by identifying the reported issue immediately, and working patiently with users until the issue was resolved. When not taking direct support calls I worked through escalated tier 2 engineering level tickets, many of which consisted of connectivity and usability issues ranging from software incompatibility with a terminal server environment to printer pass-through on Mac OS X.Took every opportunity I could to become more knowledgeable on specific topics that made me more valuable and versatile as an engineer. Handled tasks as there were assigned and took charge to work toward a more proactive environment.Immediately became HDI CSR certified to further expand my support knowledge regarding end-user perception and proper client relations specifically over the phone.Began creating and implementing new user accounts in Active Directory, adding and removing applications from user's desktops based on orders, and terminating clients.Moved terminated user data to archival locations and removed old user accounts that were no longer in use.Determined that there was a need for a more in-depth knowledge of Mac OS X printing and how it interacts with Windows 2003/2008 terminal servers. Became Mac Integration 10.8 certified and took ownership of Mac-related tickets.Worked closely with Senior Engineers to setup, configure, and deploy Dell PowerEdge Windows Server 2003/2008/2012 servers in a secure data center. Helped consolidate and remove under or no longer used equipment consisting of switches, as well as 2, 3, and 4U servers that were taking up valuable and much needed space.Started taking part in week-long emergency after hours shifts from 6pm to 6am to ensure server stability and handle urgent issues when our regular support staff was not available.Noticed the need to work more closely with larger clients and act as a resource between sales and engineering to promote a more team oriented work environment.

I started my internship by installing, configuring, and setting up SMART Technologies interactive whiteboards in classrooms throughout the school district. My main focus was to help the teachers with interactive boards and show them how to effectively use the boards in their classroom.Under the guidance of the Network Administrator and Integration Analyst I helped image and deploy OS X, and Linux labs in two schools. I tested the compatibility of software prior to deployment and helped resolve any conflicts that arose. I began tier 1 phone support by providing staff with easy to follow instructions and employing efficient problem solving skills.Before I finished my internship I was granted local administrative rights, and had use of school district keys while attending school. As my senior year came to a close I had significantly increased my knowledge of computer networking and troubleshooting and created strong bonds with co-workers.

Software development through testing and identifying errors in code.