Bill Wolf Email & Phone Number

United States

Pittsburgh, Pennsylvania, United States

I help businesses grow their revenue and stabilize their operations.With a broad skillset spanning technology, marketing, operations, and leadership, I offer thoughtful analysis and solutions to my clients' business problems.

Pittsburgh, Pennsylvania, United States

I've been a landlord since 2019, so I partnered up with a couple of friends from the construction industry. Now we're buying and renovating properties in southwestern PA to lease and flip.I have no formal training in the real estate industry and this was my first multi-member LLC. Just more proof that we can accomplish a lot more than we think we can.It.

Pittsburgh, PA

I was known primarily for my role in efficiently managing the escalation process between the support and engineering teams. With a strong focus on customer satisfaction and user experience, I championed optimized experiences not only for our customers but also for our employees. Leading a high-performing group of Tier 3 support engineers from 2018 to 2022.

Pittsburgh, PA

Pittsburgh, PA

Pittsburgh, PA

I built websites and applications for my clients with HTML, CSS, ASP 3.0, PHP, SQL Server, VBA for Microsoft Access, and Photoshop. I was able to leverage contractors to successfully launch new projects as my full time software support career flourished.This was where I started to really learn how to properly form and manage a business.

Pittsburgh, PA

• Provided support to TSE I / II and other employees for escalations on demand.
• Reviewed technical support cases for quality assurance and provided developmental feedback to technicians as needed with an emphasis on checking available departmental resources.
• Facilitated escalations outside of the technical support department as needed.
• Advocated for hotfixes as needed and validated issue resolutions internally before releasing to client environments.
• Assisted clients with transitioning into the technical support process following their implementation phase.
• Reviewed and approved system install and upgrade checklists and action items prior to execution of service work requests.

• Took the lead on high priority system upgrades
• Mentored teammates on advanced troubleshooting techniques and best practices
• Served as a subject matter expert for a new product and handled the most difficult issues including escalations to an integration partner
• Continued TSE I duties

Pittsburgh, PA

• Provided remote technical support to internal and external clients for TeleTracking’s integrated.NET applications on desktop, web, and mobile platforms in high-availability enterprise environments.
• Isolated and resolved complex application workflow, configuration, and system issues.
• Trained employees on TeleTracking applications and proper departmental procedures during and after observation sessions.
• Identified software defects, established consistent reproduction steps, and submitted the issues for resolution.
• Applied software hotfixes.
• Drafted and submitted application enhancement requests per client requests.

Pittsburgh, PA

I provided technical support for desktop and laptop hardware and software. I also debugged, rebuilt, and supported what became a beloved student resource and grade portal. After completing my coursework, I was handed responsibility for the administrative systems including a bookstore, scheduling system, and admissions records. I built some pretty nice.

Pittsburgh, Pennsylvania, United States

Planned and taught courses in Web Design, VB.net, Access, and Excel.

Pittsburgh, PA

Supervised operations of a help desk supporting over 500 students and faculty including over a half dozen computer labs with specialized configurations.Implemented a process requiring incident tracking in the corporate ticketing system, planned and executed hardware and software deployments, and remotely assisted team members across the region.

• I did everything from website design and application development to hardware, software, and network setups and troubleshooting.Projects with backends that I built from scratch:
• Online store and content portal for a local skate park
• Customer relationship management system with an integrated storefront for an equipment repossession and sales company
• Website with a custom content management system for a real estate development company

Pittsburgh, PA

Created.net web applications and custom Microsoft Dynamics modules to digitize clients' pen and paper operations.

My first attempt at entrepreneurship!Actually, my first job. I handled all of the sales, billing, customer service, and most of the server management.It even got me out of the last half of my senior year of high school under the work-study program. Don't ask how I pulled that one off.I ended up caving under the pressure of being a college student and sold.

Asb, Computer Programming, Web Technologies, Business

Computer Programming