Pamela Wolfe Email & Phone Number

Carrollton, Texas, United States

Responsible for creating and delivering an outstanding computing experience for the Fairway user community. Accountable for all end user technologies and services, including end user compute engineering, asset management, and IT purchasing.· Develop and execute on the strategic road map for end user computing that addresses and drives adoption of core.

Plano, TX

• Overall responsibility and leadership of the Enterprise IT Service Desk and Desktop Engineering Teams which supports over 10000 endpoints across 100 locations that include desktops, laptops, mobile devices, and printers.
• Deliver state of the art end user computing experience across desktop, mobile, and laptop endpoints within the organization developing an overall team mindset – To Delight Our Customers.
• Define EUC strategy and partner with other cross-functional teams to develop and implement trans-formative projects including the implementation of Microsoft One-Drive and Microsoft Teams across the enterprise.
• Managed a project to successfully migrate the organization from Windows 7/Office 2010 to Windows 10/Office 2016 while removing local admin rights from all machines.
• Developed a patch management client strategy that ensures client endpoints are patched within 7 business days from time of patch release with a consistent 93% and above success rate.
• Implemented a monthly reporting process to review Service Desk, Desktop, and Procurement KPIs (via Service Now) to ensure Service Level Targets are met and/or exceeded.

Plano, TX