Sean W. Email & Phone Number

Columbus, Oh, Us

Columbus, Oh, Us

Columbus, Ohio, Us

• Manage logistics, operations, courier contracts and relationships (including some of the largest gig providers in the U.S.), escalated complaints/incidents, and a small team of Logistics Coordinators; hiring, onboarding, training and career plans. • Re-negotiated contracts with couriers, improving margins and profitability by creating programs to optimize routes and efficiencies and significantly reducing delivery costs per month.• Created scalable delivery logistical operational processes – including working with the Product & Development teams to integrate, manage and optimize API connections with key gig DSPs, going from a courier spend of $1000 to $800K+ per month in 1.5 years, while maintaining internal and courier support response times.• Customer success liaison for all gig partners by handling all escalated issues from customers and pharmacies, working with Account Managers from all assigned key accounts to resolve all issues in a timely and professional manner, providing exceptional service.• Serve as Product Manager, working with internal Development team, bringing asks, needs and specs from integrated DSPs, as well as providing internal feature product requests and fixes to improve our services and integrations, while managing roll-outs.• Analyze KPIs to identify opportunities for improvement and efficiencies, increasing on-time success rate from 88% to 95% by tweaking processes and revising processes and procedures.• Created business case and received funding for 2 Logistics Coordinators, working cross-functionally with VP of Strategic Partnerships and COO.• Run weekly huddles with Customer Success, Product and Development teams, ensuring that all voices are heard and translating issues into actionable items for our internal portals, processes and couriers.

Columbus, Ohio, Us

• Managed day-to-day operations for ScriptDrop’s courier partners, researched and created relationships with new couriers, including hard to service locales across the country.• Developed standard operating procedures for payments and delivery logistics, including aggregating single-use delivery providers into a single entity partner, creating efficiencies and opportunity to scale.• Analyzed KPIs to identify opportunities for increased coverage based on dropped order rates.• Acted as key point person between courier partners and all departments at ScriptDrop, and served as Subject Matter Expert for all gig partners at our company.

Eau Claire, Wi, Us

• Front End Assistant General Manager responsible for managing a team of 60 people, cash reconciliation, customer service desk, deposits, returns and exchanges, and rental division.• Hiring, onboarding, training and mentoring for 60 employees.• Ran the second most profitable rental division in the company; vans, trucks and construction tools

Mooresville, Nc, Us

• Operations Manager responsible for cash office, front end office, service desk and managing a team of 40 workers.• Worked cross-functionally with store leadership and District Manager to develop and implement best practices, and make product recommendations to Buyers.• Responsible for hiring, onboarding and training a team of 40.

Fairborn, Oh, Us

• Managed the product line for 10 Ashley HomeStores, setting pricing to meet our margins, and managing the creation of all advertising and promotion.• Managed multiple category vendor relationships and the design and implementation of new product. launches, lifestyle quarterly product and accessory merchandising and rollout to stores.

Fairborn, Oh, Us

• Servant leader for a 15-person Sales team with responsibilities including driving and closing sales, scheduling, and hiring, onboarding, and training.• Improved sales at under-performing stores by over 30% in one calendar year.• Daily opening and closing duties including drawer balancing, bank deposits, and customer service concerns.

Seattle, Washington, Us

• Managed and maximized customer relationships through in-store appointments, emails, phone calls, texts and opening new credit and debt accounts for clients.• Managed a team of 8 Personal Stylists, responsible for their successful customer relationships and continuing product knowledge training.

Kearney, Nebraska, Us

• Led and directly engaged an 18-person team in building high-impact sales.• Hiring, onboarding and training of all new employees.• Reviewed sales and activity reports and other performance data to measure productivity goals and achievements for team members, providing feedback and strategies.

Bachelor'S Degree, International Business/Trade/Commerce

Associate Of Arts And Sciences - Aas