Wolfgang Kaiser Email & Phone Number

Loveland, Colorado, United States

• Delivered key metrics for sales and funnels to drive success of business. Gathered, organized, and analyzed CRM data, and modeled information. Increased lifetime customer revenue by 50% within recurring services.• Created QOL systems for multiple managed marketing services. Effectively built rapport and lasting relationships with internal teams, as well as customers and partners.• Developed systems and processes to help improve operational efficiency and enhance sales team productivity. Monitored employee communications with customers and provided feedback as necessary.• Managed retention and renewal of service contracts with clients. Managed and sent contracts, contacting customers directly to resolve issues when appropriate.• Self-developed in Google Scripts for instant reporting and contract generation for employees.• Continually proposed data-driven service offering alterations to better fit the revenue needs of the business, in addition to the needs of our customer base.

• Collected data from conversations with customers, proposed pricing and structural changes of service on weekly basis, which resulted in increase from 20 to 500 concurrent customers and $200,000 increase to monthly revenue.• Acquired deep understanding of each small business’ needs to propose marketing plan that best suited them in terms of cost and effectiveness.

• Supported thousands of small businesses/restaurants in understanding marketing reporting within their accounts, proposed changes in content and design for maximum results. Consistently exceeded expectations for all KPI’s, earning two awards for top support representative of the year.