Wolfgang Kaiser Email & Phone Number

Loveland, Colorado, United States

• Delivered key metrics for sales and funnels to drive success of business. Gathered, organized, and analyzed CRM data, and modeled information. Increased lifetime customer revenue by 50% within recurring services.
• Created QOL systems for multiple managed marketing services. Effectively built rapport and lasting relationships with internal teams, as well as customers and partners.
• Developed systems and processes to help improve operational efficiency and enhance sales team productivity. Monitored employee communications with customers and provided feedback as necessary.
• Managed retention and renewal of service contracts with clients. Managed and sent contracts, contacting customers directly to resolve issues when appropriate.
• Self-developed in Google Scripts for instant reporting and contract generation for employees.
• Continually proposed data-driven service offering alterations to better fit the revenue needs of the business, in addition to the needs of our customer base.

• Collected data from conversations with customers, proposed pricing and structural changes of service on weekly basis, which resulted in increase from 20 to 500 concurrent customers and $200,000 increase to monthly.
• Acquired deep understanding of each small business’ needs to propose marketing plan that best suited them in terms of cost and effectiveness.

• Supported thousands of small businesses/restaurants in understanding marketing reporting within their accounts, proposed changes in content and design for maximum results. Consistently exceeded expectations for all.