Wolfgang Schmitz Email and Phone Number
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A record of successfully coordinating new portfolio setups and optimizing system functionality to the client’s requirementsEntrusted with supporting the Commercial Card portfolio of one of the top 5 US banks with 10.9 small business and 5.4 million large commercial accounts on file & being an $80 million revenue clientCurrently overseeing a data center move for this important client, including a mainframe environment, several distributed services and products to a robust new client-owned network Regarded as a leading expert in the Commercial Card division with a depth of insight regarding network, statement and correspondence system functionality
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Technical Business AdvisorTsys Nov 2021 - PresentDuluth, Georgia, United States -
Client Services ConsultantTsys May 2012 - Nov 2021Duluth, GeorgiaA leading expert in the Commercial Card division for TSYS. Involved in all project phases from internal strategic development & implementation to client consultation for new portfolio setup. Supported 16 US clients with more than 21 million accounts on file until April 2011, adding several European clients between October 2009 & April 2011. Consultant and client specific support for one of the largest Commercial Card processing clients, since May 2011. Lead business consultant & contact for the yearly Disaster Recovery exercise for one of the largest Commercial Card offering banks in the United States. The preparation for the week long exercise spans approximately 6 months with multiple calls per week discussing technical and business details on internal and client calls.Assisted writing all necessary requirements to convert approximately 3 million accounts from hardcopy to electronic statements within a TSYS or client statement depository to complete the project without negatively impacting customers
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Client Services Analyst SpecialistTsys Aug 2010 - Aug 2012Responsible for the generation of a monthly Production Support issue support analysis for senior executive review which includes metrics of TSYS caused, client caused and external caused issues, identifying problem areas that cause the greatest impact in a rolling 13-month analysis.Assisted to convert the bank from a CSF software to Dialogue software to generate statement output. The project spanned multiple months and included the development of new output interfaces, transmission set up, printer set up and statement payment processing verification.Produced more than 40 process documentations for training purposes of several departments (Production Support, Conversion, Programming, Business Analysts, Training Department, System Development) and continue to document processes as system enhancements are implemented.
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Senior Client Services AnalystTsys Oct 2006 - Aug 2010One of the leading authorities in the assigned area of the Commercial Card division for this greatly successful & profitable corporation. Actively involved in all phases from internal strategic project development and implementation to client consultation for new portfolio setup. Major Contributions• Initiated multiple projects to enhance system functionality, to streamline processes, and decrease processing time and prevent time consuming re-works. The latest approved process improvement requires ~450 hours to complete. Once implemented, the enhancements saves an ~1524 hours per year based on current trends and time spent• Produced more than 40 process documentations for training purposes of several departments. • Lead TSYS teams to consult and assist clients with the setup of a new customer portfolio segment• Employ the responsibility for project documentation and system change implementation to utilize and enhance functionality and productivity in the assigned areas
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Project Analyst IiTsys Feb 2005 - Sep 2006Level two project analyst responsible for development project consultation, daily support, implementations and problem analysis for 12 Commercial Card Clients with approximately 14 millionaccounts in North America and Europe.Actively participated in educational programs as part of a corporate initiative to create and maintain a more consultative and client-focused organization (skills learned include proactive communication, collaborative negotiation, decision making essentials, effective communication, etc.).Composed technical analysis documents for software programmers to create processes or output to assist clients in meeting their business requirements and needs.Managed multiple complex projects, balancing each project's client, business, programming, and production needs in order to implement successful system-wide changes.Conducted root cause analysis and problem-solving for client submitted issues (446 issues in 2005 / 469 issues in 2006).Self-trained for this position utilizing documentation and independent research.
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Master SergeantGerman Air Force Jan 1989 - Jul 2001Lead accountant for a military unit of approximately 120 soldiers, responsible for the unit’s financial matters, following stringent accounting procedures. Included salaries, moving expenses, travel expenses, and field exercise cost calculations. Deployment included various locations throughout Germany, followed by three years in Fort Bliss, Texas.Manually computed intercontinental moving and travel expenses for approximately 500 persons/year.Educated and assisted personnel with administrative financial formalities. Responsible for the accounting of the unit’s total cash flow of approximate $40,000/month.Calculated and paid the monthly compensation to selective service soldiers of the unit.Responsible for maintaining military equipment, including vehicles, a portable Patriot weapon system shelter, computers, weapons, etc.
Wolfgang Schmitz Skills
Wolfgang Schmitz Education Details
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Finance With Minor In Int. Business
Frequently Asked Questions about Wolfgang Schmitz
What company does Wolfgang Schmitz work for?
Wolfgang Schmitz works for Tsys
What is Wolfgang Schmitz's role at the current company?
Wolfgang Schmitz's current role is Technical Business Advisor at TSYS - a Global Payments Company.
What is Wolfgang Schmitz's email address?
Wolfgang Schmitz's email address is wo****@****ter.net
What is Wolfgang Schmitz's direct phone number?
Wolfgang Schmitz's direct phone number is +170664*****
What schools did Wolfgang Schmitz attend?
Wolfgang Schmitz attended Auburn University Harbert College Of Business, Auburn University Harbert College Of Business.
What skills is Wolfgang Schmitz known for?
Wolfgang Schmitz has skills like Process Improvement, Software Documentation, Business Analysis, Project Management, Consulting, Root Cause Analysis, Customer Service, German, Credit Cards, Payment Card Processing, Electronic Payments, Credit Card Transaction Processing.
Who are Wolfgang Schmitz's colleagues?
Wolfgang Schmitz's colleagues are Perry Blanchard, Heidi Roberts, Srini Settipalli, Jaimee Davis, Karen Piester, Tim Tippins, Tyler Melton.
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Wolfgang Schmitz
Founder /Ceo Bei It Management Executive Service - ItmesHannover-Braunschweig-Göttingen-Wolfsburg Region -
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