Provide Data Center support services.- OS builds (imaging using Altiris remote deployment tool). TCP/IP, DNS, DHCP, LAN, VLAN, WLAN configuration and connectivity to Cisco switches/routers (using a tool called "portprov" which allowed me to reconfigure switch/router ports preconfigured with VLANs). Hardware break/fix, ticketing.Team Lead 09/07 – 10/08, 08/09 – 12/09- Managed, trained and mentored a team of 6+ technicians and escalated issues to the appropriate team as necessary- Managed queue completing tickets within SLA- Analyzed, diagnosed and resolved issues with Windows 2003/2008/2008 R2 based server hardware and software- Performed server administration/maintenance tasks, AD, firmware/ROM, and network connectivity to assigned VLANs- Documented customer issues and resolutions using the MSN UTS ticketing system - RMA server and networking devicesProjects Team Lead 10/08 – 03/09

Provided support for: Dell servers, workstations and laptops (including wireless support), Blackberry Enterprise Server, ACE server/RSA two factor authentication, MS Exchange Server 2003, Print Server, WAN/LAN connectivity, VPN services. Sage products: Peachtree and TimeSlips. Maintained email and data backup & recovery systems. Veritas Backup Exec 9.1 w/Exchange and Remote Agents. Performed updates and upgrades. Installed and supported MS Office XP/2000 Professional. Maintained documentation of hardware/software and hardware resource usage logs.

Provided Information Systems Administration of Microsoft NT Server 4.0 / 2000 (Dell - 20 servers, 60 workstations and laptops - with wireless support). Including WAN/LAN connectivity, MS Exchange Server 5.5, Print Server, RAS & VPN services. Maintained email and data backup & recovery systems. Veritas Backup Exec 8.6/10.0 w/Exchange and Remote Agents. Performed updates and upgrades. Installed and supported MS Office XP/2000 Professional. Maintained documentation and logs.

April – June, 2004: Provided PC/Mac Support for staff. In a team, rolled-out MS XP Pro on Dell PC’s. Network print station setup with TCP/IP printer port setup on Win 95, 98, NT, XP Pro, 2k Pro clients for networked printers such as HP LaserJet 4200, 3700, etc. Identified network data jacks and added or moved network cables to Cisco Catalyst 3500 switch ports for connection of clients to specified network subnet.Jan – Oct, 2002: Provided PC/Mac Support for staff. In a team, Migrated email to MS Exchange. Maintained asset tracking, parts inventory and RMA processing system. Created and maintained statistical reports. Established and maintained effective working relationships with all levels of staff and departments, vendors and clients. Handled multiple projects simultaneously and adjusted priorities with little notice.