Wolf Lawrence Kellner work email
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Wolf Lawrence Kellner personal email
Former USMC infantry with years of start-up and freelance experience, I get the job done. Versatile, I work well independently, but prefer to be on a team of champions.At a tiny software startup, with no prior experience, I persuaded the founders I’d be a reliable first hire and took on the task to produce the online help system and product manuals needed to close on pending 5M+ in enterprise deals with Fortune 1000, which put Success Factors, bought by SAP for $3.4 Billion in 2011, on the road to success. After shifting into Customer Support for three challenging years, I earned a standing ovation at a user group conference, nobody else had the same rapport or reception.For a government TV studio and a fast-paced SaaS startup with Fortune 1000 clients, I identified key process/quality gaps, pitched Senior Management on the value of investing $100,000+ in recommended solutions, spearheaded the research, the configuration, technology procurement and implementation, the inter-department process and systems integration, in order to optimize service excellence for Fortune 1000 customers.What can I do for you? To explore ideas or touchbase, feel free to connect.Wolfgang Lawrence Kellnerwolf@amplifyroi.com
Amplify Roi (Self) | Strategies, Logistics, Media
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Writer-Analyst ￨ Content Producer And Pm ￨ Camera And Media ProductionAmplify Roi (Self) | Strategies, Logistics, MediaCalifornia, United States
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Writer-Analyst ￨ Content Producer & Pm ￨ Camera/Media ProductionAmplify Roi (Self) | Strategies, Logistics, Media Jan 2015 - Present● Operate Camera & 3Play for local online sports networks DeltaTV, BAOSN, Comcast; mix sound for bands.● Co-produce, create, execute and deliver, on-time on-budget projects, rebranded award-winning “Veteran’s Voices” show and Contra Costa County EBT / Food Stamps video, and coached on-camera talent for CCTV. ● Identify inefficient patterns, behaviors and challenges to optimize into growth opportunities to improve relationships, products, brand, system and services.
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Investigator-Writer-Analyst ￨ Project Manager ￨ Content ProducerAmplify Roi (Self) | Strategies, Pm, Photovideo Media Jun 2001 - Dec 2014Oakland, Ca● Research, develop, breakdown and re-synthesize, data, media and information from a variety of sources, gain in-depth knowledge of story, products, services; immerse with subject matter experts to distill core content and develop strategically appropriate tone/style, verify content accuracy, organize complex ideas into easy-to-understand material.● Write clear and engaging tone-appropriate customer-facing content including technical writing, copy for headlines, articles or essays, proposals, ads, brochures, newsletters, CMS, FAQs, KB articles. ● Coached talent and rebranded offering, copyedited books ‘Alignment Secrets’ and ‘BodyArt Cookbook’.● Started blog for social commentary, satire and rants, took it down as ‘too edgy’ now 13 years later that tone is mainstream. Some slogans/memes are featured in this portfolio: http://truth-now.com
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Customer Support Manager, Technology BuyerInformative Llc [Retired] | Web Marketing Saas Oct 1998 - Apr 2001San Francisco Bay Area✔ CRM Implementation ✔ Project Manager● Designed and setup a fast-paced SaaS Customer Support call center with e-support to handle Fortune 1000 accounts, staffed small efficient Customer Support team, managed its priorities, budget and growth.● Spearheaded organizational change, achieved buy-in on all levels on a cross-team workflow system; lead the research, procurement, configuration and implementation of the CRM system to unify all teams, eliminate inefficiencies and optimize the company for growth; also setup the telephone system and unified messaging. ● Interfaced with quality assurance, product management, engineering, and management to discover solutions; handled pre-sales product questions and demos, contributed to product GUI design, features and QA.
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Software Support AnalystSuccess Factor Systems | Business Execution Saas (Hr) Nov 1995 - Jun 1998San Francisco Bay Area✔ Presales Support ✔ Customer Experience ● Managed Fortune 1000 customer accounts, provided 1st & 2nd level technical support in analyzing, diagnosing, replicating and troubleshooting customer product issues and escalating issues as necessary.● Maintained retention of high profile accounts through buggy chaotic SaaS rollouts with rapid adaptation, crisis management, realistic expectation-setting and calm demeanor under pressure and a hint of wit and humor.● Reliably logged the most priority bugs during pre-rollout QA beta stress and usability testing. -
Technical WriterSuccess Factor Systems | Business Execution Saas (Hr) Jun 1995 - Nov 1995San Francisco Bay Area● Wrote and designed the online help and product user manuals enabling the startup to meet all the required specs to close 5M+ in enterprise deals with Fortune 1000 companies and get SFS onto the scoreboard.
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Video EditorBaumgarten Tv | Tv Ad Production Jan 1993 - Dec 1994Hamburg Area, Germany✔ TV ads ✔ Sizzles● Worked with Advertising Agency creatives to offline edit offline concept mockups, organize casting calls, create EDL of finished ad to composite, coached talent in voiceovers, oversaw final mixdown; also edited trailers and sizzle reels.
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Camera Crane & Dolly GripMad About Technology | Academy Award-Winning Camera Motion Systems Jan 1992 - Jan 1993Hamburg Area, Germany✔ Live TV Concerts ✔ Academy Award-Winning Transport, setup, operation of special camera rigs incl. Nettman Cam-remote, JL Fisher dollies, etc.
Wolf Lawrence Kellner Skills
Wolf Lawrence Kellner Education Details
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Uc Los AngelesTheatre/Film/Video Production
Frequently Asked Questions about Wolf Lawrence Kellner
What company does Wolf Lawrence Kellner work for?
Wolf Lawrence Kellner works for Amplify Roi (Self) | Strategies, Logistics, Media
What is Wolf Lawrence Kellner's role at the current company?
Wolf Lawrence Kellner's current role is Writer-Analyst ￨ Content Producer and PM ￨ Camera and Media Production.
What is Wolf Lawrence Kellner's email address?
Wolf Lawrence Kellner's email address is wo****@****ion.com
What schools did Wolf Lawrence Kellner attend?
Wolf Lawrence Kellner attended Uc Los Angeles.
What are some of Wolf Lawrence Kellner's interests?
Wolf Lawrence Kellner has interest in Multi Cultural Music, Soccer, Food And Comedy, Playing Coed Team Sports, Some Billiards, Extreme Sports, Health, Fresh Air, Some Frizbee, Some Yoga/pilates.
What skills is Wolf Lawrence Kellner known for?
Wolf Lawrence Kellner has skills like Video Editing, Photography, Producing, Video Production, Post Production, Camera Operating, Journalism, Project Management, Personal Coaching, Wellness Coaching, Technical Writing, Copywriting.
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