Mike Wolf Email and Phone Number

Ensured on-time delivery of multiple $XM projects by aligning clear expectations for Google and client teams, applying radically transparent communication, and diligent project performance management as the senior point of escalation. Built Proof of Concepts and defined strategy for large retail customers migrating edge resources & deployments to Anthos Bare Metal and Infrastructure as Code solutions. Evaluated, designed and implemented highly available, scalable and secure Google Cloud Platform (GCP) infrastructure solutions for clients in various industries, such as retail, finance and the public sector, utilizing services such as Compute Engine, Kubernetes (GKE), Anthos, Edge Deployments, Cloud SQL and Vertex AI (ML / AI).

Led, managed and recruited diverse, cross-functional teams of managers, senior managers, engineers, technicians, system administrators, network engineers, technical program/project managers, and other contributors numbering in excess of 400 individuals across local, regional and global teams, transforming and streamlining operations while driving 10x growth in Google's Data Centers.Created and led a lean, global cross functional team to reduce inventory costs for spare parts from ideation to approval and global deployment. Reduced global inventory costs by 70%+ while increasing technician efficiency and reducing errors.Developed and implemented a global Service Level Agreement (SLA) with relevant Service Level Objectives and Indicators (SLO/SLI/KPI) for Global Logistics Operations, reducing material delivery time by >40% and spare part stockouts by >65% while improving accountability, visibility and material traceability.Designed and implemented vendor management program to bring onsite support and management to temps and vendors resulting in improved coaching, mentoring and performance from our TVC (Temps, Vendors and Contractors) teams. Upon successful launch and results, expanded program to support all NASA operations.Owned the Global Operational Plan of Record for Server Operations ensuring new buildings met base physical access requirements for new equipment, material storage and movement. Led Server Operations oversight and approval for changes to existing building infrastructure and developed new requirements as needed.Sponsored an exploratory robotic portfolio of fixed work cells, conveyors, autonomous mobile systems and unit RFID tracking to streamline material movement and equipment restoration.

Strategically architected and delivered a highly available and scalable hybrid infrastructure encompassing on-prem SQL servers with virtual frontend and microservice instances with F5 load balancers. Negotiated yearly costs down by >65% ($XXXK) while increasing availability & adding SOLR and Magneto integration via Agile methodology. Delivered 100% uptime (up from ~60%) with no service degradation while supporting holiday traffic of greater than 725% of ‘normal’ peak by leveraging Rackspace and AWS.

Led a team of Application Support Engineers, Quality Assurance Specialists and Software Engineers supporting over 10,000 international clients, resolving 99% of cases within 24 hours (up from 65%) and >80% of cases in less than 2 hours (up from ~50%). Implemented detailed RCCA processes; increasing SaaS availability from 84% to 99.9%

As the Director of Information Technology, I led a team of IT professionals supporting all computer, network and A/V operations for the District. Directly managed all network equipment and server infrastructure including MS Windows & Exchange, Active Directory, MS SQL Server, Linux, MySQL, AS400/AIX and VMWare.

Led helpdesk and network operations team for >1,000 employees working in 30 diverse industrial, entertainment, retail and food and beverage subsidiaries in 22 locations across the states of Nebraska, Kansas and Iowa. Responsible and accountable for IT procurement budget of $XM

As the first Director of Information Technology for the Department of Intercollegiate Athletics, I created a central group to support and advance all computer operations in the department. Engineered the migration of traditional one-off applications to secure web-based solutions to support all game day operations included retail and food and beverage operations. Designed and implemented off-site disaster recovery, one of the first live stat broadcasts for major collegiate athletics and implemented one of the first large venue wifi networks.

Lead Engineer and P&L owner for the largest strategic account. Maintained Internet Service Provider ops while designing & installing Novell, Microsoft, Solaris and Linux systems providing services to customers across Iowa and Illinois.