Sean Wolf Email & Phone Number

Providing IT and Project Management services for Midsize to Enterprise clients

Greenwood Village, Colorado, US

Served as a Level 3 escalation point for the service desk and outsourced support staff to handle client requests that required additional access/expertise.Vulnerability management & remediation for multiple client organizations, including meetings with stakeholders at each client org, generally on a monthly bases to discuss SEIM detections/alerts.

Aliso Viejo, California, US

• Security and Compliance:
• Spearheaded and managed the SOC2 compliance audit for the entire organization immediately after joining
• Implemented system auditing and hardening measures, bolstering the organization's security posture
• Managed third-party audits, questionnaires, and due diligence activities, ensuring compliance and transparencyInfrastructure and Systems Management:
• Oversaw onboarding & offboarding processes, ensuring robust permissions and access management across diverse solutions
• Deployed updates to SaaS solution production environments, encompassing major version releases and daily hotfixes, using both manual and automated tools

Seattle, WA, US

• Security and Compliance:
• Spearheaded the update and maintenance of security policies for SOC2 Type 2 and HITRUST certifications, ensuring enhanced backup and security standards for client data
• Defined and implemented a robust Disaster Recovery Plan and Business Continuity Plan in line with HITRUST certification requirements
• Centralized and expanded the IT Documentation Library, facilitating efficient cross-training and load-balancing within the IT team
• Established policies using Group Policy Objects and Thycotic Privilege Manager to restrict end-user workstation administrator access, allowing only approved administrative escalations
• Utilized tools like ManageEngine, NagiosXI, Ivanti/Shavlik Patch, and Qualys for audit logging, outage notifications, patch management, and vulnerability assessmentsInfrastructure and Systems Management

Watsonville, California, US

• Spearheaded the transition of foremen from outdated technology to mobile tablets, streamlining staff timesheet management and enabling remote email access
• Orchestrated network deployment at job sites, managing ISP contracts and setups, including the implementation of Ubiquiti point-to-multi-point systems, to establish office functionality in remote locations
• Oversaw network and storage infrastructure across multiple locations in Western Washington, focusing on data recovery, security policy management, and ensuring data redundancy
• Pioneered the implementation of remote weighmaster infrastructure, enhancing staff's ability to monitor materials at distant mining sites in compliance with regulatory standards
• Provided technical support for user workstations running Windows 7, as well as Apple iPhones/iPads, ensuring optimal performance and addressing user issues
• Managed servers running Windows versions from 2007 to 2012R2, ensuring stability, security, and efficient operations

-Provided technical and software support for user workstations.-Educated and trained clients on proper security protocol, including installation and maintenance of anti-virus and firewall software.-Assisted clients in removal of malicious software and viruses which formerly compromised their network and workstation security.-Configured user networks and.

Las Vegas, NV, US

• Led the modernization of networks and workstations for the fifth largest school district in the US, enhancing technological capabilities and improving educational outcomes
• Crafted standardized, hardware-agnostic images for district-wide deployment, allowing individual schools to tailor them according to their specific learning plans and requirements
• Administered the McAfee ePolicy Orchestrator, deploying virus mitigation policies to over 100,000 workstations across the district's WAN, ensuring a secure and stable computing environment
• Provided dedicated technical support for user workstations running Windows XP & 7, addressing issues and ensuring optimal performance