Providing IT and Project Management services for Midsize to Enterprise clients

Served as a Level 3 escalation point for the service desk and outsourced support staff to handle client requests that required additional access/expertise.Vulnerability management & remediation for multiple client organizations, including meetings with stakeholders at each client org, generally on a monthly bases to discuss SEIM detections/alerts, vulnerability management, and security initiatives.Collaboration with internal teams and clients to ensure client goals & needs were met.Advocated for internal and client security best practices every day, including adherence to local & federal laws, client policies, HIPAA, data privacy/security, and the principals of least privilege. Cybersecurity training management through Breach Secure Now, including Darkweb monitoring, simulated phishing campaign management, and annual security training.Software and Windows update management via Datto RMM Software Management policies & Windows Update policies.Administration of client Microsoft (O365/Entra/Azure/On-Prem AD), AWS, & Google Workspace environments. Utilized PowerShell scripting to automate and accomplish tasks in bulk for clients in Microsoft Cloud environments as well as on Windows workstations/servers.

Security and Compliance:• Spearheaded and managed the SOC2 compliance audit for the entire organization immediately after joining• Implemented system auditing and hardening measures, bolstering the organization's security posture• Managed third-party audits, questionnaires, and due diligence activities, ensuring compliance and transparencyInfrastructure and Systems Management:• Oversaw onboarding & offboarding processes, ensuring robust permissions and access management across diverse solutions• Deployed updates to SaaS solution production environments, encompassing major version releases and daily hotfixes, using both manual and automated tools• Administered a suite of tools and platforms including Atlassian (Jira/Confluence/Bitbucket), Bamboo, Slack, JumpCloud, AWS, Azure, CrowdStrike Falcon AV, GitHub, GSuite, Qualys, & SQL• Provided support for end-user workstations, including Windows 10 and 11Communication and Documentation:• Expanded technical documentation, creating comprehensive manuals for internal use• Communicated evolving IT policies and procedures to business end-users, ensuring alignment and understanding

Security and Compliance:• Spearheaded the update and maintenance of security policies for SOC2 Type 2 and HITRUST certifications, ensuring enhanced backup and security standards for client data• Defined and implemented a robust Disaster Recovery Plan and Business Continuity Plan in line with HITRUST certification requirements• Centralized and expanded the IT Documentation Library, facilitating efficient cross-training and load-balancing within the IT team• Established policies using Group Policy Objects and Thycotic Privilege Manager to restrict end-user workstation administrator access, allowing only approved administrative escalations• Utilized tools like ManageEngine, NagiosXI, Ivanti/Shavlik Patch, and Qualys for audit logging, outage notifications, patch management, and vulnerability assessmentsInfrastructure and Systems Management• Modernized and expanded infrastructure for the Seattle Health practice, paving the way for business expansion and improved efficiency• Automated and streamlined IT processes through PowerShell Scripting and SCCM Deployments, enhancing operational efficiency• Managed the Seattle Health group's extensive VMWare environment, overseeing 20+ servers, 60+ user VMs, and 70+ shared VMs, backed by 240 physical CPUs and over 5TB of RAM• Successfully transitioned the office to a full-remote work setup during the COVID-19 pandemic, ensuring business continuity• Reduced system downtime by rejuvenating aging server infrastructure and expanding resources to mitigate data processing bottlenecksTechnical Expertise• Gained hands-on experience with HP & Dell server hardware, as well as HP (Nimble) & Dell SAN storage devices• Supported user workstations on Windows 7 & 10 and servers spanning Windows Server 2007 - 2019

• Spearheaded the transition of foremen from outdated technology to mobile tablets, streamlining staff timesheet management and enabling remote email access• Orchestrated network deployment at job sites, managing ISP contracts and setups, including the implementation of Ubiquiti point-to-multi-point systems, to establish office functionality in remote locations• Oversaw network and storage infrastructure across multiple locations in Western Washington, focusing on data recovery, security policy management, and ensuring data redundancy• Pioneered the implementation of remote weighmaster infrastructure, enhancing staff's ability to monitor materials at distant mining sites in compliance with regulatory standards• Provided technical support for user workstations running Windows 7, as well as Apple iPhones/iPads, ensuring optimal performance and addressing user issues• Managed servers running Windows versions from 2007 to 2012R2, ensuring stability, security, and efficient operations

-Provided technical and software support for user workstations.-Educated and trained clients on proper security protocol, including installation and maintenance of anti-virus and firewall software.-Assisted clients in removal of malicious software and viruses which formerly compromised their network and workstation security.-Configured user networks and workstations in order to ensure the security of their data.-Purchased, assembled and provided support for workstations built specially for our clients.

• Led the modernization of networks and workstations for the fifth largest school district in the US, enhancing technological capabilities and improving educational outcomes• Crafted standardized, hardware-agnostic images for district-wide deployment, allowing individual schools to tailor them according to their specific learning plans and requirements• Administered the McAfee ePolicy Orchestrator, deploying virus mitigation policies to over 100,000 workstations across the district's WAN, ensuring a secure and stable computing environment• Provided dedicated technical support for user workstations running Windows XP & 7, addressing issues and ensuring optimal performance