Wolf Smith-Butz

Wolf Smith-Butz Email and Phone Number

IT Program/Project Manager @ Available for Contract or Hire
minnesota, united states
Wolf Smith-Butz's Location
Seminole, Florida, United States, United States
Wolf Smith-Butz's Contact Details

Wolf Smith-Butz personal email

n/a

Wolf Smith-Butz phone numbers

About Wolf Smith-Butz

Experienced, intellectually curious, and highly motivated IT executive with experience in IT service transformation in Fortune 1000 company global environments. Proven success in team building, leadership and project management, managing details and big-picture view with equal aplomb. Strategic and analytical with an excellent record for problem solving and remediation in complex, ambiguous environments to facilitate positive outcomes. Works effectively across cultures to create strong cross-functional and specific focus teams. Manages with a passion for driving increased efficiency and client confidence through coordinating multiple project activities, analysis, development, integration and deployment of complex process architectures. Equally at ease communicating at task group level and with senior management.Program Management | PMP Project Management | Global Outsourcing Transition DeploymentProcess Implementation & Integration | Six Sigma Analysis | Disaster RecoveryComprehensive Risk Assessment | Crisis ManagementKey Highlights− Service transition durations from 3 to 18 months− Program budgets to $25M− Engaged in 75+ transition projects− Direct reports 10+, matrixed to 250

Wolf Smith-Butz's Current Company Details
Available for Contract or Hire

Available For Contract Or Hire

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IT Program/Project Manager
minnesota, united states
Website:
scottlentz.com
Employees:
216
Wolf Smith-Butz Work Experience Details
  • Available For Contract Or Hire
    Senior Information Technology Program Manager
    Available For Contract Or Hire Jul 2017 - Present
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  • Xerox Metro Document Center
    Transition Manager
    Xerox Metro Document Center Dec 2017 - Jul 2020
    Virtual
  • Unisys
    Global Transition Manager Reporting
    Unisys Feb 2015 - Jul 2017
    Virtual
    Global Transition Manager – ReportingLed global team responsible for structuring Service Delivery and Infrastructure contractual SLA and KPI reporting during Service Delivery Transition engagements.* Created and deployed quality implementation framework utilizing project management principles, artifacts and IT best practices.* Ported data from Unisys or client ITSM tool to data warehouse, applied filters and logic, producing reports reflecting Service Desk response metrics, problem resolution, incident management closure rate, change management, and asset / configuration management.* Coordinated end to end process and technology integration for IT Service Management toolset deployment and reporting dependencies that enhanced workflow, reduced escalations, and facilitated communications between dependent groups.* Trained resources and guided quality control to adhere to established processes, maintaining confidence as a trusted source by internal stakeholders and management.* Mentored individual team members, developing to their fullest potential through 1:1 discussions, monitoring project execution and providing guidance to strengthen skills. Annual reviews showed all team members performed well above median ratings.
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  • Csc
    Program Manager
    Csc Feb 2005 - Dec 2014
    IT Program ManagerManaged IT implementation projects with durations from 3 – 18 months with budgets up to $25M within total contract values from $1M to $25B.* Global, cross specialization project team management for government, manufacturing, telecommunications, and finance sector clients as well as internal corporate special projects.* Primary client communication point for escalation, issue resolution, scope changes, managing prioritization, expectations and governance reporting.* Provide leadership and act as advisor to program team regarding projects, tasks, and operations; communicate objectives and expectations.* Deployed ITIL v3 standards, practices and procedures within Service Operations (Change Mgt, Event Mgt, Incident Mgt, IT Service Continuity, Problem Mgt, Asset & Config, and Transition Planning and Support).* Ensured adherence to master plans and schedules, completing program delivery within planned timeframe.* Proactively identified program risks and mitigations, keeping program on schedule and operating fluidly.Transition Assignments:AT&T Network:* Completed large-scale, groundbreaking workstream for WITO phase of major strategic corporate alliance, transitioning 1250+ resources across 53 countries.* Project Facilitation – Developed and implemented processes, effectively executing and managing transition while maintaining all aspects of service continuity, obligations, and transfer of capabilities. * * * * * Served as UBS client transition relationship manager, managing resource attributes, assets, and privileges for transitioning staff in all countries.Cobham: Deployment lead for ITIL compliant Service Mgt processes and Remedy configuration.Motorola: Program Mgr for Business unit divestiture to Nokia Siemens Networks (4 projects, $5M).Zurich Financial Services: Program Mgr for process / tools implementation (10 projects / $11.25M).Raytheon: Configuration Mgt process deployment lead, support for Knowledge Transfer.
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  • Computer Sciences Corporation
    Senior Manager, Business Continuity Services
    Computer Sciences Corporation 1998 - Feb 2005
    • Global alignment of DR processes and templates, data center crisis management plans, corporate pandemic planning, special assignments, account support.• Team lead for North America, EMEA, AUS, APAC and India global alignment and updating of BIA process and tools.• Disaster Recovery Planning and Strategy for commercial and government accounts.• Team lead for creation and standardization of Crisis Management plans across all data centers with emphasis on Corporate Communication, Facilities, Vendor Management and Product Line support, Executive Crisis Notification.• Team lead and author of global corporate Pandemic Plan with emphasis on HR, Facilities, Corporate Communications, Security and engagement with relevant corporate departments.
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  • Csc
    Service Management Deployment Lead
    Csc Mar 1998 - Sep 2003
    Cross Functional Process Deployment LeadOversaw project teams and deployment of core ITIL Service Management processes: service request, problem management, major incident management, daily service delivery review, desktop move / change / installs, notification and escalation, root cause analysis, and asset management.Subject matter areas of expertise: Service Management and Process Integration Lead. Business process architecture design and implementation for new IT outsourcing engagements.ITIL process implementation on large and multibillion-dollar accounts: Pratt & Whitney, United Technologies (Otis Elevator, Carrier, Hamilton-Sundstrand, UTC Research), Nortel, National Security Agency (NSA), Motorola.Medium / Small accounts: JP Morgan, New York; CSC Internal Corporate; Saturn; General Dynamics; Children’s Hospital Los Angeles; St. Vincent’s Hospital New York; DuPont Pharmaceuticals; BAE Systems; County of San Diego; Equiva, Houston, and Basell, DE.* Set standard for IT service delivery as contributor and reviewer for Operational Excellence; definitive guideline for infrastructure Service Delivery processes and procedures during service transitions and ongoing steady state operations.* Developed and institutionalized ITIL compliant process for clients to request additional services from CSC across all new accounts
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  • Capgemini
    Senior Manager
    Capgemini Sep 2003 - Feb 2005
    Business Process ArchitectDesigned and implemented processes for new IT outsourcing engagements, specifically applications environments. Transition leadership and process expertise for case management, event management, notification & escalation, application management service delivery, process integration methodologies, integration with 3rd-party vendors, and offshore service providers.* Medium / Small transitions: Thomson Consumer Electronics – global IT engagement. Hewlett Packard, multiple phased outsourcing engagements, North America.* Multibillion-dollar transitions: TXU (Texas Utility), BPO IT outsourcing engagement.
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Wolf Smith-Butz Skills

Itil Program Management Vendor Management It Outsourcing Pmp Service Delivery Integration It Strategy Outsourcing It Service Management Project Management It Management Governance Process Engineering Service Management Business Process Pmo Security Change Management Management Transition Management Disaster Recovery Leadership System Deployment Data Center Business Intelligence Project Management Office Strategy It Operations Resource Management Enterprise Architecture Business Continuity Project Portfolio Management Solution Architecture Business Transformation Six Sigma Cloud Computing Incident Management Sdlc Deployment Telecommunications

Wolf Smith-Butz Education Details

Frequently Asked Questions about Wolf Smith-Butz

What company does Wolf Smith-Butz work for?

Wolf Smith-Butz works for Available For Contract Or Hire

What is Wolf Smith-Butz's role at the current company?

Wolf Smith-Butz's current role is IT Program/Project Manager.

What is Wolf Smith-Butz's email address?

Wolf Smith-Butz's email address is ws****@****stl.com

What is Wolf Smith-Butz's direct phone number?

Wolf Smith-Butz's direct phone number is (866) 405*****

What schools did Wolf Smith-Butz attend?

Wolf Smith-Butz attended American Military University, Wilfrid Laurier University, Pickering College, Newmarket Canada.

What are some of Wolf Smith-Butz's interests?

Wolf Smith-Butz has interest in Arts And Culture.

What skills is Wolf Smith-Butz known for?

Wolf Smith-Butz has skills like Itil, Program Management, Vendor Management, It Outsourcing, Pmp, Service Delivery, Integration, It Strategy, Outsourcing, It Service Management, Project Management, It Management.

Who are Wolf Smith-Butz's colleagues?

Wolf Smith-Butz's colleagues are Carlos Finlay, Liz Conrad, Richard Fay, Suzanne Chambers, Kevin Howtison, Leah Zins, Mark Frishman.

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