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Won B. Email & Phone Number
Sr. Product and Consumer Insights Manager, Digital Customer Experience
at
Amazon
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Sr. Product and Consumer Insights Manager, Digital Customer Experience
Location
Seattle, Washington, United States
Company size
Who is Won B.? Overview
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Quick answer
Won B. is listed as Sr. Product and Consumer Insights Manager, Digital Customer Experience at Amazon, a with 734811 employees, based in Seattle, Washington, United States. AeroLeads shows a matched LinkedIn profile for Won B..
Won B. previously worked as Sr. Product & Consumer Insights Manager, Digital Customer Experience at Amazon and Head of CX Operations, Canada | International Customer Experience at Doordash. Won B. holds Mba from University Of Washington - Michael G. Foster School Of Business.
Company email context
Email format at Amazon
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Amazon
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Profile bio
About Won B.
Won B. is a Sr. Product and Consumer Insights Manager, Digital Customer Experience at Amazon. Colleagues describe them as "The moment you meet Won, you realize he's intelligent. I've had the pleasure of working with Won for a couple years on numerous sales and marketing projects. Won has a burning desire to learn which has allowed us to solve problems faster with unique approaches. His energy is infectious and we're going to miss his big personality that put a smile on your face." and "Won was a Regulatory Compliance Instructor and my colleague at Lion Technology, Inc. We worked together on course material development and other projects. He is bright and a quick study, as well as creative and ambitious. Our students still ask for him and comment about his superior teaching skills and winning style! If you're looking for smart, driven and personable - Won is it!"
Current workplace
Won B.'s current company
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Amazon
7 roles
Won B. work experience
A career timeline built from the work history available for this profile.
Sr. Product & Consumer Insights Manager, Digital Customer Experience
CurrentI provide customer insights and strategy for Amazon’s digital entertainment and services verticals (e.g., Prime Video, Amazon Music, Customer support).
Sep 2022 - Present
Head Of Cx Operations, Canada | International Customer Experience
I oversee the support and customer experience for all consumers, dashers, and merchants for DoorDash Canada. Work streams include:- improving the delivery cost efficiency from a defect and refunds perspective- ensuring a localized support experience through content and agent tools translations- revamping the support QA program to reduce customer effort via reducing agent effort - agent tool enhancements to ensure consistency in experience and decrease average handle times- improve customer/merchant retention - cross-functional efforts to create new consumer profile vectors to identify fraudulent refund claims
Aug 2021 - Aug 2022
Program Manager, Chatbot & Live Chat Support Ops | Digital Customer Care
Designed and successfully launched Samsung’s first automated support chatbot to automate support tasks and reduce overhead. Vendor management: in addition to QA/QC, managed both the Tier 1 gig-E live chat ops and Tier 2 BPO agent chat ops. This involved ensuring all transfer routes were optimized to ensure first contact resolution, and revamping taxonomy to provide fast support for new product launches.Digital transformation: eliminated email as a channel for support and increased volume to SMS/chat by diverting volume from voice.
Apr 2019 - Jul 2021
Mba Intern
Jun 2018 - Aug 2018
Mba Consultant | Customer Growth & Analytics Team
Dec 2017 - Mar 2018
Sales Business Development
Aug 2015 - Jul 2016
Team & coworkers
Colleagues at Amazon
Other employees you can reach at amazon.com. View company contacts for 734811 employees →
LP
Lukasz Pietkiewicz
Colleague at AmazonKnurów, Śląskie, Poland
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SK
Shaniqua Kimbrough
Colleague at AmazonUnited States
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AK
Ashish Kr
Colleague at AmazonThrissur, Kerala, India
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CS
Christine Sologia
Colleague at AmazonGambir, Jakarta, Indonesia
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NR
Nani Reddy
Colleague at AmazonSecunderābād, Telangana, India
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KB
Konard Bables
Colleague at AmazonGarland, Texas, United States
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WS
Willy Saputra
Colleague at AmazonIndonesia
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MG
María García De Castro
Colleague at AmazonGreater Madrid Metropolitan Area, Spain
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EA
Elizabeth A.
Colleague at AmazonSan Jose, California, United States
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MR
Marion Rogers
Colleague at AmazonLos Angeles, California, United States
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Lukasz Pietkiewicz
Colleague at AmazonKnurów, Śląskie, Poland
View →
SK
Shaniqua Kimbrough
Colleague at AmazonUnited States
View →
AK
Ashish Kr
Colleague at AmazonThrissur, Kerala, India
View →
CS
Christine Sologia
Colleague at AmazonGambir, Jakarta, Indonesia
View →
NR
Nani Reddy
Colleague at AmazonSecunderābād, Telangana, India
View →
KB
Konard Bables
Colleague at AmazonGarland, Texas, United States
View →
WS
Willy Saputra
Colleague at AmazonIndonesia
View →
MG
María García De Castro
Colleague at AmazonGreater Madrid Metropolitan Area, Spain
View →
EA
Elizabeth A.
Colleague at AmazonSan Jose, California, United States
View →
MR
Marion Rogers
Colleague at AmazonLos Angeles, California, United States
View →
3 education records
Won B. education
Core: Credential Of Readiness, Pass With Honors
Bachelor Of Arts, Urban Studies & Planning
FAQ
Frequently asked questions about Won B.
Quick answers generated from the profile data available on this page.
What company does Won B. work for?
Won B. works for Amazon.
What is Won B.'s role at Amazon?
Won B. is listed as Sr. Product and Consumer Insights Manager, Digital Customer Experience at Amazon.
Where is Won B. based?
Won B. is based in Seattle, Washington, United States while working with Amazon.
What companies has Won B. worked for?
Won B. has worked for Amazon, Doordash, Samsung Electronics America, Microsoft, and Zenefits.
Who are Won B.'s colleagues at Amazon?
Won B.'s colleagues at Amazon include Lukasz Pietkiewicz, Shaniqua Kimbrough, Ashish Kr, Christine Sologia, and Nani Reddy.
How can I contact Won B.?
You can use AeroLeads to view verified contact signals for Won B. at Amazon, including work email, phone, and LinkedIn data when available.
What schools did Won B. attend?
Won B. holds Mba from University Of Washington - Michael G. Foster School Of Business.
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