Won B.
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Won B. Email & Phone Number

Sr. Product and Consumer Insights Manager, Digital Customer Experience at Amazon
Location: Seattle, Washington, United States 7 work roles 3 schools
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Current company
Amazon
Role
Sr. Product and Consumer Insights Manager, Digital Customer Experience
Location
Seattle, Washington, United States
Company size
734811 employees

Who is Won B.? Overview

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Quick answer

Won B. is listed as Sr. Product and Consumer Insights Manager, Digital Customer Experience at Amazon, a company with 734811 employees, based in Seattle, Washington, United States. AeroLeads shows a matched LinkedIn profile for Won B..

Won B. previously worked as Sr. Product & Consumer Insights Manager, Digital Customer Experience at Amazon and Head of CX Operations, Canada | International Customer Experience at Doordash. Won B. holds Mba from University Of Washington - Michael G. Foster School Of Business.

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Amazon

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Profile bio

About Won B.

Won B. is a Sr. Product and Consumer Insights Manager, Digital Customer Experience at Amazon. Colleagues describe them as "The moment you meet Won, you realize he's intelligent. I've had the pleasure of working with Won for a couple years on numerous sales and marketing projects. Won has a burning desire to learn which has allowed us to solve problems faster with unique approaches. His energy is infectious and we're going to miss his big personality that put a smile on your face." and "Won was a Regulatory Compliance Instructor and my colleague at Lion Technology, Inc. We worked together on course material development and other projects. He is bright and a quick study, as well as creative and ambitious. Our students still ask for him and comment about his superior teaching skills and winning style! If you're looking for smart, driven and personable - Won is it!"

Current workplace

Won B.'s current company

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Amazon
Amazon
Sr. Product and Consumer Insights Manager, Digital Customer Experience
Seattle, WA, US
Website
amazon.com
Employees
734811
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Company profile
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7 roles

Won B. work experience

A career timeline built from the work history available for this profile.

Sr. Product And Consumer Insights Manager, Digital Customer Experience

Amazon

Seattle, WA, US

Sr. Product & Consumer Insights Manager, Digital Customer Experience

Current
Amazon

Seattle, Washington, United States

I provide customer insights and strategy for Amazon’s digital entertainment and services verticals (e.g., Prime Video, Amazon Music, Customer support).

Sep 2022 - Present

Head Of Cx Operations, Canada | International Customer Experience

Doordash

New York, United States

I oversee the support and customer experience for all consumers, dashers, and merchants for DoorDash Canada. Work streams include:- improving the delivery cost efficiency from a defect and refunds perspective- ensuring a localized support experience through content and agent tools translations- revamping the support QA program to reduce customer effort via.

Aug 2021 - Aug 2022

Program Manager, Chatbot & Live Chat Support Ops | Digital Customer Care

Samsung Electronics America

New York, New York

Designed and successfully launched Samsung’s first automated support chatbot to automate support tasks and reduce overhead. Vendor management: in addition to QA/QC, managed both the Tier 1 gig-E live chat ops and Tier 2 BPO agent chat ops. This involved ensuring all transfer routes were optimized to ensure first contact resolution, and revamping taxonomy.

Apr 2019 - Jul 2021

Mba Consultant | Customer Growth & Analytics Team

Microsoft

Seattle

Dec 2017 - Mar 2018

Sales Business Development

Zenefits

Scottsdale, Arizona, United States

Aug 2015 - Jul 2016
Team & coworkers

Colleagues at Amazon

Other employees you can reach at amazon.com. View company contacts for 734811 employees →

ZA Zuhdi Almansour Zuhdi Almansour Colleague at Amazon Makkah, Saudi Arabia, Saudi Arabia View → MS Milaine Santos Milaine Santos Colleague at Amazon São Paulo, São Paulo, Brazil, Brazil View → TN Thuy Nguyen Thuy Nguyen Colleague at Amazon Hanoi, Hanoi, Vietnam, Viet Nam View → BM Biman Malakar Biman Malakar Colleague at Amazon South Delhi, Delhi, India, India View → MT Matthieu Toledo Matthieu Toledo Colleague at Amazon Joliet, Illinois, United States, United States View → ن. نئطة🌜 . نئطة🌜 . Colleague at Amazon Jiddah, Makkah, Saudi Arabia, Saudi Arabia View → VT Van Tri Phan Van Tri Phan Colleague at Amazon Ho Chi Minh City, Ho Chi Minh City, Vietnam, Viet Nam View → AA Ashok Arora Ashok Arora Colleague at Amazon Ludhiana, Punjab, India, India View → SQ Stephanie Quintero Stephanie Quintero Colleague at Amazon Phoenix, Arizona, United States, United States View → EL Emory Long Emory Long Colleague at Amazon Fredericksburg, Virginia, United States, United States View →
3 education records

Won B. education

Core: Credential Of Readiness, Pass With Honors

Hbx | Harvard Business School

HBX CORe (Credential of Readiness) is a 120-150 hour certificate program on the fundamentals of business from Harvard Business School..

FAQ

Frequently asked questions about Won B.

Quick answers generated from the profile data available on this page.

What company does Won B. work for?

Won B. works for Amazon.

What is Won B.'s role at Amazon?

Won B. is listed as Sr. Product and Consumer Insights Manager, Digital Customer Experience at Amazon.

Where is Won B. based?

Won B. is based in Seattle, Washington, United States while working with Amazon.

What companies has Won B. worked for?

Won B. has worked for Amazon, Doordash, Samsung Electronics America, Microsoft, and Zenefits.

Who are Won B.'s colleagues at Amazon?

Won B.'s colleagues at Amazon include Zuhdi Almansour, Milaine Santos, Thuy Nguyen, Biman Malakar, and Matthieu Toledo.

How can I contact Won B.?

You can use AeroLeads to view verified contact signals for Won B. at Amazon, including work email, phone, and LinkedIn data when available.

What schools did Won B. attend?

Won B. holds Mba from University Of Washington - Michael G. Foster School Of Business.

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