Wonchan Lee Email & Phone Number

Seoul, South Korea

- Organizing Data Management team regarding work allocation and activities.- Extracting, cleaning, analyzing and visualizing raw export data, using Python, Looker Studio (or Tableau), and Microsoft Excel.- Creating automation for custom reports and making custom dashboards using Python to acquire only the required data for weekly/monthly reports (e.g. Source Data Verification (SDV) report, Serious Adverse Effect (SAE) report)- Working mostly with Oncology studies' data and experienced with different phases of Clinical Trials.

Gyeongnam, South Korea

- Obtained large databases from Kakao Channel and used statistical techniques to process, analyze, and interpret data from customers' general information.- Interpreted models and visualized results using Python to analyze trends in current and newly-signed members.- Implemented marketing strategies to increase customer size and maximize efficiency. Mainly used Microsoft Excel to report findings and visualizations to managers.

• Enhanced the customer journey by assisting in the creation of applications for clients, while serving as a Community Center Personnel for the Administrative Service.• Maintained accountability for managing FAX documents that involved personal information and certifications.• Spearheaded and resolved errors on applications while providing consistently unparalleled customer service.• Processed orders, applications, forms, and requests; and assisted with other ad-hoc duties as assigned.

• Assisted customers with completing account transactions, creating applications, and processing various applications, forms, and requests. • Spearheaded and resolved errors on applications while providing consistently unparalleled customer service.• Enhanced revenue by organizing fundraising events for donations and giveaways.• Liaised with customers as the first point of contact to deliver appropriate solutions based on their needs. • Maintained accurate, up to date records of all customer interactions; processed customer accounts and filed documents in addition to other administrative duties.

• Demonstrated the ability to teach the “whole student” by recognizing the relationship between social-emotional learning and academic performance.• Enabled the student to determine the content and pace of tutoring by utilizing active listening strategies. • Accelerated student learning and growth by deploying innovative strategies to enhance performance; monitored progress and supplied constructive feedback and encouragement.• Improved outcomes by synthesizing complex information into easy-to-understand concepts across a range of disciplines, including Mathematics, Biology, Chemistry, Chinese, and English.

Master Of Science - Ms, Applied Urban Science And Informatics

Bachelor Of Arts - Ba, Environmental Studies