- Resolved enquiries and complaints from the customers on the shop floor related to products’ locations and online orders, and reported to the marketing manager. - Checked the stock delivered to the Chinese restaurant.- Picked and packed the orders required by online store and branch. - Handled cash with the customers on the till.- Replenished the stock on the shop floor.

- Answered incoming calls in a professional manner.- Provided full aspect of sales administrative support to the sales team and manager.- Maintained and updated the company’s social media pages, e.g. Facebook, Instagram.- Took minutes of meetings.- Ordered and maintained stationery and equipment.- Created and maintained filing and other office systems.- Performed other administrative tasks, such as photocopying, printing and organising documents.

- Answered incoming calls and handled phone-in and walk-in enquiries related to gym facilities at the busy front desk in a professional manner.- Handled reservation and provided check-in and out services.- Coordinated with teammates and team leader to provide timely and quality services to customers

- Worked within the operation department, comprising of 20 staff members at the station platform.- Delivered good customer services to the railway passengers and answered their enquiries.- Suggested the most suitable route and direction for passengers in order to reach the destination.- Provided assistance to passengers getting and off the train, including those who required extra support. - Assisted passengers in using the escalators and promoted escalator safety.- Ensured safe and prompt dispatch of all railway services at the railway station.- Performed any other duties as directed by the supervisor.