Throughout the multiple roles I've had in the field of operations, there are key pillars that I swear by: Trust, Teamwork, Adaptability, and Continuous Improvement. Given the changes and the potentially rocky path of process improvement, a sense of humour helps too.My time at Ocean Park taught me the importance of maintaining a strong presence and observing the processes around you. It is from here, that I learned a doctrine that I continue to hold close to me as I continue moving forward: "Control the controllable." To me, it means that you should not worry about the issues beyond your control. From further experience, particularly at Amazon, worrying about the uncontrollable clouds your judgment and potentially makes you oblivious to looming issues, or potential solutions/mitigating steps that should be taken.Working at Amazon, where I've come up with measures to improve service punctuality, process quality and efficiency, and contractor safety/accountability its been made overwhelming clear that leaders should not, nor are they expected to singlehandedly find solutions to issues. Many of the improvements I was able to get across were team efforts. Dispatch punctuality improved when my teammates started creating overflow loading area, a process that we have since formalized for the region. As a region we continue to lead North America in this metric. We previously shaved headcount requirements by 33% by removing steps identified as redundant by our package sorters during the sorting process of same day shipping packages.Working Operations, it's important to come in with an open mind, and be willing to learn something new everyday. There are no guarantees that things will go according to plan, so it's important to have the perseverance to roll with the punches and start thinking about the next steps forward.
Listed skills include Event Planning, Teamwork, Public Speaking, Leadership, and 15 others.