Damon Wong Email & Phone Number

Pomona, California, United States

•Create and monitor internal controls to include preventive, detective, corrective and compliance•Provide technical guidance and leadership to Program Owners on planning, designing, building, and operating their data compliance controls•Organize, track, and report on data compliance activities across the planning team to ensure compliance objectives are met•Implement improvements and controls throughout the project lifecycle that will allow for more predictable results to develop… Show more •Create and monitor internal controls to include preventive, detective, corrective and compliance•Provide technical guidance and leadership to Program Owners on planning, designing, building, and operating their data compliance controls•Organize, track, and report on data compliance activities across the planning team to ensure compliance objectives are met•Implement improvements and controls throughout the project lifecycle that will allow for more predictable results to develop plans, meet targets, and communicate the status of activities to upper management. Show less

San Francisco Bay Area

•Lead project manager for the Store Deviation process; from systems planning to file creation and final reporting•Coordinated Exception Management efforts and audited results on a weekly basis•Optimized and updated Store Planning spreadsheet templates for efficiency and usability•Supported the Girls and Boys Divisions by creating the reports used by cross functional teams to assess the business weekly•Organized and planned out Store Planning Calendar for team transparency and… Show more •Lead project manager for the Store Deviation process; from systems planning to file creation and final reporting•Coordinated Exception Management efforts and audited results on a weekly basis•Optimized and updated Store Planning spreadsheet templates for efficiency and usability•Supported the Girls and Boys Divisions by creating the reports used by cross functional teams to assess the business weekly•Organized and planned out Store Planning Calendar for team transparency and visibility•Trained the Store Planning team on new functionality of tools and templates•Executed inventory adjustments based on climate and seasonality for optimal sales•Collaborated with Sr Manager to create team building activities as team adjusted to remote work Show less

San Francisco Bay Area

•Owned the Merchandising Operations for The North Face Stores, managing the purchase orders to generating reporting for the teams•Developed new reporting for the teams that gave visibility to the best-selling, out of stock and competitive pricing analysis •Managed the store opening activity and partnered with critical cross functional teams, such as Inventory Management, Merchandising and Store Operations•Managed the communication and coordination of store pricing inquires and… Show more •Owned the Merchandising Operations for The North Face Stores, managing the purchase orders to generating reporting for the teams•Developed new reporting for the teams that gave visibility to the best-selling, out of stock and competitive pricing analysis •Managed the store opening activity and partnered with critical cross functional teams, such as Inventory Management, Merchandising and Store Operations•Managed the communication and coordination of store pricing inquires and errors•Collaborated with the Master Data Team to successfully create materials which integrated into the company wide systems Show less

San Mateo, Ca

•Report on churn, ACV, renewals, and more through dashboards on a weekly basis•Create and maintain records, reports and dashboards in Salesforce CRM•Managed efforts in creating the Apttus Executive Sponsorship Program•Administer surveys to customers for adoption planning and Customer Success feedback•Drive success of the Apttus Community Website for customer collaboration•Provide internal demos on the Quote to Cash process for the CSMs to relay to customers•Act as first… Show more •Report on churn, ACV, renewals, and more through dashboards on a weekly basis•Create and maintain records, reports and dashboards in Salesforce CRM•Managed efforts in creating the Apttus Executive Sponsorship Program•Administer surveys to customers for adoption planning and Customer Success feedback•Drive success of the Apttus Community Website for customer collaboration•Provide internal demos on the Quote to Cash process for the CSMs to relay to customers•Act as first level support to the Customer Success Organization•Produce ad-hoc reporting to Customer Success and Apttus Leadership on a daily basis•Handle onboarding tasks for all incoming Customer Success Hires•Trained new Customer Success Analysts on existing processes while making them more efficient Show less

San Mateo, Ca

•Assist in owning the overall customer relation to increase adoption and ensure retention•Collaborate with internal teams to satisfy complex customer customizations•Constant communication with customers for issues, provide support and manage escalations•Proactively manage and respond to customer requests•Present demos of X-Author for Contracts to customers for upsell opportunities

Davis, Ca

•Effectively managed a sales team of 3 to complete a sales goal of $79,000•Averaged 35 in-person sales calls each day of 12 week internship •Built relationships with local business owners, marketing managers, and corporate decision makers•Helped customers develop advertising solutions to gain exposure in the student community•Attended week-long Sales Foundations Academy at UNC-Chapel Hill

Davis, Ca

arts.ucdavis.edu/design•Provided customer service to students, professors, and all faculty•Operated over 10 different types of design machines (fabric printers, laser cutters, 3D Printers)•Managed cashier duties like collecting money, handling receipts, and customer support•Responsible for supervision of Design classes and management of 5 employees•Ensured quality within all computer systems and maintenance in the lab

Oakland, Ca

• Led more than 200 children and elders in group study and field trips • Instructed lessons of Math, English, and Chinese to children daily • Coordinated meetings with directors of other branches of The Salvation Army Corps. • Resolved recurring conflicts between parents, volunteers, and other children • Incorporated a recycling program for the Oakland Chinatown Corporation

Bachelor Of Science (Bs), Managerial Economics

Bachelor Of Science (Bs), Accounting