Felix Wong Email & Phone Number

Toronto, Ontario, Ca

Toronto, Ontario, Ca

• Provide systems support, such as data import, creation of reports, and issue resolution to over 500 users through a Helpdesk• Work with Operations and Finance teams to improve Order-to-Cash cycle time, achieving a 40% reduction over a 2-year period• Project manage an enterprise-wide transformational project involving the design and development of a field service management software (IFS FSM) integrated with JD Edwards EnterpriseOne ERP• Lead cross-functional teams including members from Business Process, Operations, IT, Finance, Procurement, and external consultants in planning and executing strategic initiatives• Evaluate company business processes and systems to identify improvement opportunities, business requirements, and potential technology solutions• Involve and engage stakeholders in decision making process in re-engineering projects• Develop enterprise project management software to institutionalize project management best practices• Manage Business Process Management team to deliver business transformation projects to improve effectiveness and efficiency of business operations

Toronto, Ontario, Ca

• Project managed the centralization of Billing operations from 4 satellite offices to company headquarters• Mapped out as-is Billing, Purchasing and Work Order Management processes and designed to-be processes for above Billing Centralization project• Led the startup activities of Operations of a newly acquired property management contract for 11 social housing properties with over 1500 residents• Performed data mining and analysis on operational data to determine pricing strategy with an objective to improve profitability and streamline Costing and Billing activities

Cambridge, On, Ca

• Led engineering design team in developing concepts and designs for large-scale factory automation systems across various industries, including pharmaceutical, medical device and electronics• Led design reviews with customers, vendors and internal design teams• Performed engineering design and analysis, including system accuracy, cycle time, vibration, thermal, metrology/instrumentation, kinematics and reliability/maintainability• Assessed and defined functional requirements and developed acceptance test plans for system validation• Modeled and conducted experiments on high risk system elements to validate design assumptions• Coordinated project activities with suppliers of process-critical third party equipment• Assisted in developing systems design standards and procedures

Toronto, Ontario, Ca