Wonsuk Choi Email and Phone Number

Supervisor responsible for the success of over 40 diverse individuals, the execution of mission objectives, maintaining troop morale, and fostering a culture of teamwork and accountability. Coordinates and supervises training exercises resulting in enhanced unit readiness and effectiveness through concise and accurate communication skills. Implements risk management procedures to ensure the safety and well-being of personnel.Achievements:● Accountabilities of young individuals in the team, coordinating the training, and medical readiness.● Directly supervise individuals and equipment on sites, ensuring 100% countability of valuable equipment, including sensitive and all assigned items.● Improvise existing training events by detailed planning and active communication to smooth the flow of movement of over 100 individuals. Designate tasks for individuals to complete multiple tasks in a limited time.

Assistant to the Chief Information Officer for the U.S. Army Reserve battalion with over 200 members. Responsible for securing, maintaining, and operating SINCGARS equipment, installing OE-254/GRC (ground antennas) at multiple locations, and managing other mission-critical communication equipment during various training events.Achievements:● Assisted in setting up multiple internet stations for higher-ranking individuals within the organization, allowing them to continue executing crucial tasks and maintaining communication with multiple teams 24/7 during training events. ● Organized virtual events during the unprecedented times of COVID-19 for over 200 members, facilitating the dissemination of critical information.● Improvised instructions on creating and joining virtual meetings by compiling and testing multiple sources to create a single source of truth, optimizing meeting access for everyone. ● Installed and connected multiple antennas to expand signal coverage for large operations, and performed maintenance and diagnostics throughout the entire operations period.

Technical support specialist who quickly evaluates situations to solve multiple problems and develop solid, positive relationships with others. Provides answers to technical problems and offers advice on utilizing products fully. Troubleshoots and diagnoses both hardware and software issues within 15 minutes per session. Stays current with the latest technologies and regularly attends training sessions and workshops to enhance product knowledge and technical proficiency. Achievements:● Performed restoration, operation, and settings reset for over 500 devices monthly.● Recognized as one of the top performers in the store, conducting fault isolation, diagnostics, and assessments for corrective actions on the network system and data service carrier.● Collaborated with remote operation teams to monitor, report, and troubleshoot incidents, as well as maintain system logs.● Achieved quota attainment and consistently increased customer satisfaction, achieving rates of 110% and up to 160%.

Achievements:● Translated military event documents and scripts and served as an interpreter while partnering with the South Korean Army during combined training, including THAAD installation.●Trained individuals in radio operation, restoration, DAGR programming, and setting up the Blue Force Tracker display during operations.● Mentored and managed younger individuals to help them succeed in their military careers by setting high standards and providing a sense of purpose in the workplace.