Wonzel Mobley Email & Phone Number

Plymouth, Ma, Us

Plymouth, Massachusetts, United States

Usa

*Manage leasing, social media, advertising, and tenant retention:*Conduct tours of property and apartments with prospects;*Communication with prospective renters and current tenants in person, by phone or email;*Manual and computerized record keeping;*Assist in hosting community activities for ResidentsPrepare and execute leases in accordance with our property standards and regulations;Complete applications and new resident files; Assist in monitoring renewals. Distributed and follow-up on renewal notices

Plymouth Ma

*Executes Workload and distributes tasks to support the customer experience*Serves as E4 to ensure a positive and compelling Customer experience*Observes Associate performance and provides feedback in partnership with ASM/SM*Assigns tasks and guides workflow in the all areas*Supports store Customer Service Operations*Oversees daily functions of the Cash Office(i.eregister and cash balancing, change orders ,supplies ,over /short research*Maintain cleanliness and organization of the registers and service desk areas*Executed openings/closing/Overnight store procedures as E4*Authorizes voids and other transactions as needed*Demonstrated Kohl's Customer Service approach*Delivered the Highest level of Customer Service supporting Kohl's Yes We Can culture through effective problem solving*Advocated and executed all company Customer Service programs (i.eKohl's Service Promise ,2 in line, Smile and say Hello*Daily coaching on the "In the Moment" to ensure all customer leaves feeling "Highly Satisfied*Train Associates to maximize performance thru Coaching and CounselingProvided timely feedback on Customer Service delivery*Facilitated Orientation and Customer training

Plymouth Ma

*Drive jewelry sales and create a positive customer experience through customer relationships,product knowledge and operational execution.*Proactively engaged with the customer and draw customers in to the Jewelry darptment

Plymouth Ma

*Accepting Customer returns with a Smile and ensuring ALL Customers leaves Kohl's feeling"Highly satisfied*Balanced Registers prior to store closing* Maintain the cleanliness of the desk area

Plymouth,Mass

Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.Anticipate guests’ service needs, including asking questions of guests to better understand their needs and listening to guest preferences and acting on them whenever possible.Speak to guests and co-workers using clear, appropriate and professional language.Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one’s voice, using the callers’ name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.Thank guests with genuine appreciation and provide a caring farewell.Process all guest check-ins by confirming reservations, assigning room, and activating room keyProcess all payment types such as room charges, cash, checks, debit, or credit.Process all check-outs including resolving any late disputed charges.Answer, record, and process all guest calls, messages, requests, questions, or concerns.Follow up with guests to ensure their requests or problems have been met to their satisfaction.Coordinate with Housekeeping to track readiness of rooms for check-in and to report guest concerns.Communicate parking procedures to guest and dispatch bell staff or valet staff as needed.Supply guests with directions and information regarding property and local areas of interest.Run daily reports, identify any special requests and check reports for accuracy.Assign rooms according to guest request and preferences whenever possible

Hanover,Ma

*Estabilishes sales objective by forecasting and developing increases in Annual sales.*Responsible for 36 sales professional growth and development by coaching all on Magic selling behaviors.*Collaborate with District Merchant team on strategies to improve Market share.*Manage all company programs effectively on coaching,compensation and Metrics.*Motoviate my team to work as a single unit working towards the objective.

Hanover Ma

Be Knowledgeable Be Professional Be Heahlty Be Proud

Pga,Palm Beach Gardens,Fl

* Manage Multiple departments within the store with volume over 5 million.*Selected to train new interns on skills and techniques of professional selling and customer service as a result of thorough knowledge and understanding of company procedures*Continually grew sales to exceed third highest sales volume for Domestics,Rugs, and Beeding.* Reduce attrition by monitoring and addressing performance and attendance issues promptly- maintain goal of <5% attrition rate.

Indian River,Vero Beach,Fl

*Developed and inplemented new client base tracking system.-exceeding sales plan in Ralph Lauren.*Coordinate weekly touch base meetings with associates on job performance.* Administer Performance reviews quarterly*Train new associates on the new MAGIC concept set forth by macys.

Lenox,Atlanta Ga

*Facilitated and trained existing employees and new hires-Customer Service and Selling Excellence program.*resolved customer esclations to the customer's satifaction, while maintaining Macy's Standards.*Prepare and present a thorough business review and target goals at the beginning of quarter.* Selected by Senoir Management to assume role on Star Council to assist stores with underperforming customer service scores.

Perimeter,Atlanta / Esplanade La

*Merchandise selling floor under Corporate direction, while managing proper flow of goods* Organize and coordinate bi-annual inventory*Plan and inplemented departmental layouts, according to season and current market trends.*Schedule work hours for all team members and ensure adherence to established schedules.* Decrease shortage by 4% through tighter controls of people, analysis of past sales trends, and communicating results to planners ans buyers.

Town Center Atlanta,Ga

* Managed Young Men's,Men's Sportswear,Men's Furnishing,Accessories and Activewear.* Analyzed past sales figures and current market trends to perpare sales plans and develop stratagies to meet sales plan* Prepare reports for store manager and buyers recapping past sales events.* Supervised and provided continuing to sales staff of 18 on selling and merchandising techniques,trends, and product knowledge.

Town Center,Atlanta Ga

*Develop Strategies to meet departmental sales plans*Affected gross margin through proper timing of markdowns,transfers and control of payroll expenditures.*Trained store staff on P.O.S (Point of Sale) terminal procedures* Communicated inventory needs to buyers through PROFS (E-MAIL)

Associate Of Arts And Sciences (A.A.S.), Business Administration And Management, General

Business courses

Education record

General Studies