Amanda Woo Email & Phone Number

El Monte, Ca

• Ecommerce Coordinator - handled account relations, order fulfillment, RMA, and customer service for clothing company across various channels: direct-to-consumer/dropship (Macy’s, Nordstrom), marketplace (Amazon), wholesale (Torrid), retail (company website)• Sales/Merchandising Assistant - prepared and delivered product information, attributes, and imagery for channel buyers and digital teams• Company Liaison - worked directly with all other company departments (design, production, sales/merchandising, marketing, warehouse) as Head of Ecommerce and Customer Service Dept. to assist/improve overall operations and contingency to meet company goals• Office Manager - trained and managed all new eCommerce and customer service reps

Rancho Mirage, Ca

Assisted in start-up of small retail business in new and innovative industry (electronic cigarette/Vape)• In-store sales, day-to-day operations, product inventory/orders, store layout/display, and customer service• Building community relations with local groups and organizations, including social media groups, city of commerce, and local competitive businesses• Assisted with advertising/promotions and trade show exhibition• Managed Social Media Marketing: website, Yelp, Facebook, Instagram

Anaheim, Ca

Operated front desk sales and customer service for authorized amusement park ticket resale office and tourism services• Organized ticket reservations for large groups and prepared transportation services for guests at local hotels• Handled product inventory/orders, invoices/billing, employee scheduling, and various office work • Promotional liaison between business and local partners• Managed Social Media Marketing: website, Yelp, Facebook

Greater Los Angeles Area

Assisted with extensive Media Planning research for advertising agency• Used industry databases to congregation reports, such as Competitive Analysis, Media Expenditures, and Target Consumer Demographics/Media Usage for various clients• Various office work: filing/photocopying, discrepancies, compiled media kits, etc.• Software/Systems/Data Source: TNS Media Intelligence, AdScope, Stradegy, Clear Decisions, MRI, Simmons, Mendelsohn, Scarborough, Nielsen, Mosaic, Arbitron, AdRelevance, Ad*Views, SRDS Media Solutions, STRATA, The Media Audit