- Proactively promoted Hotel and catering services, including prospecting new corporate and social business opportunities with significant revenue potential- Lead potential clients through the initial sales process, proposal phase, closing of the sale, contracting, and executing and servicing of the client’s events- Managed annual sales goals of over $3.5 million in both corporate and social markets- Acquired and maintained relationships with clients to bring and continue business with the hotel- Managed and facilitated partner and vendor relationships throughout event planning and execution phases- Serviced over 150 corporate events, galas, weddings and other social events (10-500 guests)- Built cohesive inter-department relationships throughout the hotel to increase KPIs, includingguest satisfaction, Forbes standards, repeat business, upsells and event value-adds

- Recognized as Manager of the Quarter and nominated for Manager of the Year award- Marketed and serviced luxury hotel experience to corporate groups under 100 guests- Managed annual sales goals of over $1 million in both corporate and social markets- Achieved booking goals through soliciting assigned market segments with a focus on diplomatic sales- Developed and created communications related to planning and execution of group functions,including group resumes, banquet event orders and expense forecasts

-Provided program management, project execution and administrative support to ten sales managersand General Manager in handling day-to-day sales initiatives-Assisted with direct marketing campaigns from planning to delivery and measurement of effectiveness,including newsletter creation and distribution, email campaigns, online and print advertising-Monitored and maintained the awareness of the property in key social networks including Facebook,Instagram, Twitter, and Pinterest-Responsible for creating, inputting and maintaining social guest room blocks including Social Resumesand VIP information

-Interacted with guests to deliver excellent customer service and up-sell restaurant productsand services-Effectively managed all guest inquiries, customer service requests and dining roomreservations-Assisted with the planning and execution of private dining events up to 100 guests

- Responsible for scheduling, planning and execution of meetings and events for all departmentsof the hotel- Supported a team of 30+ executives and sales managers with the organization and execution ofconferences, meetings, weddings and special events- Prepared daily, weekly, monthly and quarterly reports from Delphi for the sales and catering managersto track their booking pace and activities to help improve their productivity and sales performance- Performed clerical and administrative duties to support the day-to-day operations

- Developed a high level of client relations on property and ensured that all events were executedat the highest level of service directly correlating to overall satisfaction- Assisted catering and conference guests with the set up of meeting rooms, audiovisual equipment andany other pertinent services- Attended daily meetings to review next days’ events in specific detail and work with departmentalcoworkers to provide superior execution

- Responsible for member retention, team performance and effectiveness, maintaining aclean facility, and profit/loss management and financial results.- Managed staff of 40 individuals including clean team, welcome team, babysitters, andSports Club for Kids.

- Used prospecting techniques to generate leads, appointments and memberships involvingcold calling and interactions outside of the club to increase membership sales- Responsible for servicing the members after enrollment with the objective to improve the memberexperience

- Sold full, flex, partial, single game suite, and group ticket package.- Made 80-100 outbound cold calls to prospective clients and set up daily new business

Assist in supervision of facility staff, athletic facility and playing fields.