Senior Billing Analyst
• Managed 302 Employee Benefits premium accounts for plans of 150 to 20,000 employees• Group billing for Life, Accident, Disability, FMLA, ASO and Stoploss products• Partnered with Field Sales Reps, Brokers, TPAs Underwriters and Payroll Centers on new account setup, plan renewal and sensitive issues to promote positive long-term relationships• Effectively managed client and cross functional team relationships to negotiate, develop and maintain business requirements for new and existing clients to ensure customer satisfaction• Proactively identified and investigated potential issues, providing insight to prevent or resolve problems• Consistently monitored client performance and audited accounts to detect reporting errors that would result in over or under statement of premium and/or a lapse in coverage• Successfully mentored Billing Analyst and Field Reps serving as a subject matter expert on processes and polices to enforce timely and compliant service deliverables• Participated in continuous improvement project teams as assigned to develop and implement new and more effective processes• Wrote proposal for alternative work schedule implemented department wide in January 2011, improving employee morale and performance
