Receptionist• Answer incoming calls and redirect accordingly, greet walk ins for this nonprofit • Receive and distribute incoming mail • Maintain and order office supplies• Scan, Fax and Copy using Ricoh copier• Prepare monthly reports• Monitor the front desk area to ensure safety and order• Oversee emergency cell phone and verification line

I was hired and trained to become a technical support specialist for this small business that provides chemical, medical and universal waste disposal or recycling management services for small to large companies across the country. I answered incoming calls and responded to the specific and detailed requests for waste control. Using the Salesforce application I qualified leads into new accounts and opportunities while profiling the company's waste management needs. The work order was sent on to… Show more I was hired and trained to become a technical support specialist for this small business that provides chemical, medical and universal waste disposal or recycling management services for small to large companies across the country. I answered incoming calls and responded to the specific and detailed requests for waste control. Using the Salesforce application I qualified leads into new accounts and opportunities while profiling the company's waste management needs. The work order was sent on to the area technical director for review and to contact a vendor to complete the request. Through my innovation, using the resources at hand, I developed business plans for increased recognition of our brand. *RCRA, (Resource Conservation and Recovery Act) trained *TCLIP, (Toxicity Characteristic and Leaching Procedure) *Oils, coolants, paints, chemicals with DOT requirements for containment and disposal or recycling. * Sales Force Cloud * Google sheets, calendar, drive and docs. * Leads, new accounts and opportunities* Business correspondence letters, emails for introduction and follow up * Attended weekly meetings and was apprised of ongoing changes due to business growth and direction. * Editing documents,follow up phone calls, keeping a calendar for tasks to be completed My position was eliminated due to new management. Show less

• Enter classified ads for three weekly community papers, and The Great Dane Shopper• Answer inquiries and provide information to general public, customers, visitors, and other interested parties regarding activities conducted at establishment or otherwise• Receiving clients and visitors, handling incoming telephone calls, monitoring location of personnel• Assisting with clerical overload and special projects, maintain a presentable work area• Collect, sort and distribute… Show more • Enter classified ads for three weekly community papers, and The Great Dane Shopper• Answer inquiries and provide information to general public, customers, visitors, and other interested parties regarding activities conducted at establishment or otherwise• Receiving clients and visitors, handling incoming telephone calls, monitoring location of personnel• Assisting with clerical overload and special projects, maintain a presentable work area• Collect, sort and distribute newspapers for filing and record maintenance, archiving• Answer telephone on 4 line system, take messages, forward calls, provide information• Ordered subscriptions, tracking history of subscriptions on Mactive system • Greet persons entering establishment, determine nature and purpose of visit and respond accordingly• Receive, field and direct incoming calls for questions, orders, concerns, complaints• Composed and edited special occasion ads such as engagement, wedding, anniversary• Wrote subscription renewals and new customer orders • Maintain TFNs – that aided in securing continued, ongoing business• Entered weekly WCAN/PDS and United Way classified ads for the newspaper• Transmit information to persons using computer scan to email or facsimile • Adjusted fees for credit or debit purposes • Kept a ledger of daily activities for reference and reclaiming purposeswrite, edit and enter classified ads for the four weekly area newspapers. keep records of subscriptions, advertisers and customer files. answer phone and direct calls. scan,fax, file, type, copy, e-mail, organize, support and direct in a four person office. Show less

managed cosmetics department with over 50,000 skus proven superior service to maintain positive customer relationships- attracting repeat business represent the company as a front line specialist upselling to meet and exceed daily- monthly sales goals- highly ranked district wide in sales assess customer needs-helping them as first priority recommend products as deemed appropriate forecasting- ordering to maintain sufficient stock needs-inventory control-stockroom … Show more managed cosmetics department with over 50,000 skus proven superior service to maintain positive customer relationships- attracting repeat business represent the company as a front line specialist upselling to meet and exceed daily- monthly sales goals- highly ranked district wide in sales assess customer needs-helping them as first priority recommend products as deemed appropriate forecasting- ordering to maintain sufficient stock needs-inventory control-stockroom merchandising- set stock according to planograms-set weekly and monthly sales ads track product to specific locations, maintain orderly stockroom verify prices using AS400 system perform location maintenance for marketing purposes Cashiering-cash handlingMonitored and instructed staff on daily tasks for accomplishment Show less

answered inbound calls from customers and responded to their needs appropriately - entered order via phone/order entry system- attended monthly continuous training for changes in system and/or product - cross trained and job shared in several departments during off peak times of the sales department including: mail processing, packing returns opening , print room in the data processing center, business outfitters to take orders for embroidering company's official and licensed logo onto… Show more answered inbound calls from customers and responded to their needs appropriately - entered order via phone/order entry system- attended monthly continuous training for changes in system and/or product - cross trained and job shared in several departments during off peak times of the sales department including: mail processing, packing returns opening , print room in the data processing center, business outfitters to take orders for embroidering company's official and licensed logo onto products using the Advantage program - promoted to trainer of new employees which entailed speaking in front of large groups, delivering presentations pertaining to product and system information- performed employee review- guided new employees into becoming successful customer sales reps- worked on the events committee- recommending ideas for the employee incentive program for rewards and recognition for exceeding sales goals - assumed increased responsibility during times of Show less

responsible for the daily balancing of on us, incoming clearing house items via the MICR sorting machine - data entry of items for correction in order to balance the batches in process - reported daily cash settlement to general ledger - operated proof machine to encode a check with magnetic ink to be read into processor - prepared checks for monthly statements - I created a more efficient way of handling the daily processing for the clearing house and in doing so saved hundreds of payroll… Show more responsible for the daily balancing of on us, incoming clearing house items via the MICR sorting machine - data entry of items for correction in order to balance the batches in process - reported daily cash settlement to general ledger - operated proof machine to encode a check with magnetic ink to be read into processor - prepared checks for monthly statements - I created a more efficient way of handling the daily processing for the clearing house and in doing so saved hundreds of payroll dollars for the company. I did this due to my prior experience working Show less

I started my career in banking as a proof operator at Amcore. I was involved in a two bank merger and learned that process first hand. I was promoted to become a computer operator working the second shift for 2 years. I moved to Wisconsin from Rockford and began working as a teller at the Bank of Verona.