•Well-versed in providing suggestions and demonstrating project features to customers based on their individual likes and needs•Insight into maintaining in-stock and presentable assigned areas, aimed at customer satisfaction.•Provide a high level of professional customer service to all patrons while assisting them in ordering, returns, and purchasing items.•Received and displayed product shipments and ensured that any damaged items were pulled out and returned to the storage areas

•Answer incoming emergency and non-emergency calls from the public.•Dispatch emergency personnel including EMS, police, and firefighters to respond to calls. •Provide medical instructions to citizens over the phone until help arrives while maintaining a calm and professional demeanor. •Perform computer clearances and information searches to support police officers. •Handle high stress situations in an efficient and effective manner. •Triage calls by interviewing the caller to determine the nature of the emergency as well as the level and priority of response needed. •Document accurately the nature of all dispatches including personnel sent, caller information, and type of run for record keeping purposes. •Utilize the computer aided dispatch system, radio system, LEIN, CLEMIS, and other resource materials to provide support to emergency personnel in the field. •Member of the Livonia Police Officer’s Association (LPOA)

•Unload and prepare merchandise to be ready to display on the floor to promote sale of those items. •Provide a high level of friendly and professional customer service to all patrons visiting the store. •Handle monetary transactions for patrons while ensuring a high level of accuracy in order to protect the profit of the store. •Break down and set up displays of merchandise based on the company’s current vision of sales and marketing goals per guidelines from the corporate office.

•Supervise all customer services, display merchandising, maintenance, sanitation and employee training•Responsible for inventory assessment and moving inventory on and off the floor.•Utilize strong interpersonal communication skills while dealing with customers and assisting them with their questions and problems.•Responsible for the administration and control of financial transactions in retail environment including; preparing daily sales reports and bank deposits, variances, and cashier audits. •Prepare and implement merchandising techniques, floor plans, plan-o-grams, endcaps, daily work tasks, recalls, and price changes.

Selected to be on a team of ten 18 to 24 year olds for ten months in a challenging, full time, residential national service program that provides opportunities for young Americans to perform service work to meet needs in urban and rural communities.President of the Community Council where I facilitated meetings, conference calls, brought issues forward to the Region Director, and organized events for the all corps members and individual units within the corps.Assistant Team Leader: Managed and completed smaller projects within our main project, was the liaison between the team and the team leader/project sponsor, participated in project sponsor meetings, coordinated mission objectives and logistics with team leader, prepared professional paperwork including weekly progress reports, quantifiables, team statistics, and all pre and post project paperwork..Provided direct service to several nonprofit and government agencies such as; Raccoon Creek State Park(Hookstown, PA), Respond Inc (Camden, NJ), Alabama State Commission, FEMA, Walker County VOAD (Alabama), Groundwork Hudson Valley (Yonkers, NY), Safe Harbors (Newburgh, NY), Armory Unity Center (Newburgh, NY)Completed over 1700 hours of community service as a member of a ten person team that focused on projects that protected and conserved natural resources, promoted public safety, helped meet the education and human needs of citizens and assisted with disaster relief and recovery.

• Supervise the activities of 7-9 staff members and 50 children (ages 5-12), assigned and evaluated collective and independent work.• Facilitated resolution of parental conflicts, prepared daily lesson plans, purchased supplies for activities, assistant to the program coordinator.• Organized and arranged activities in the recreation center and kept score for volleyball and basketball games.• Instructed activities and classes for children/adults at the recreation center.• Supervised employees and baseball/softball diamonds at Parks and Recreation department.

Utilized strong interpersonal communication skills to ensure a high level of customer satisfaction.Coordinated mission objectives with managers.Managed multiple tasks and worked within a team environment with a focus on customer service and quality.

• Prepared professional case files and blue books for agents to be supplied to court for prosecution.• Transcribed recorded undercover conversations and videos to be used in federal court.• Collaborated with federal law enforcement in an investigative setting on daily work assignments• Obtained experience with arson scenes, undercover drug operations and surveillance, court proceedings, arrest warrant requests, suspect questioning and interrogation, intelligence operations, etc.• Acquired proficiency in highly diverse and often dangerous settings.

• Monitored non-restricted and open source information for current trends and events to help fight crime and combat terrorism.• Utilized investigative techniques to compile professional reports for threat assessments• Collaborated with federal and local law enforcement in an investigative setting.• Prepared professional reports and assessments for intelligence analysts.• Special Projects: Smallpox/polio bioterrorism threat, Michael Pollan threat assessment.