Woodthar Var Email & Phone Number

Columbus, Ohio, United States

• Strategically build relationships with targeted clients to actively identify and create future opportunities
• Serve as the client’s point of contact and escalation point for any challenges and/or opportunities to ensure project success
• Understand technology offerings and how they apply to client opportunities
• Ensure all open client project work is delivered on time and meets the client’s needs
• Lead/participate in planning sessions with clients to define strategies and how… Show more
• Lead/participate in planning sessions with clients to define strategies and how Client Service solutions will be beneficial to the client’s business model

Columbus, Ohio Area

• As a Senior Product Support Engineer, I am responsible for working within the Vault Support Team to identify, troubleshoot and resolve customer and product issues. I work directly with customers as a two-way.
• Provide support for customer… Show more As a Senior Product Support Engineer, I am responsible for working within the Vault Support Team to identify, troubleshoot and resolve customer and product issues. I work.
• Provide support for customer system administrators
• Mentor others in the product support team
• Create workshops and webinars to help internal teams and Vault Support
• Drive improvements and tools for use by Vault Support

• Work with stakeholders to identify business opportunities, goals and objectives to successfully onboard new customers
• Communicate with stakeholders to ensure all tasks are complete from start to finish for new customer onboards (user provisioning, account setup, retrieve data files, on-site hardware setup and installation, on-site.
• Trainer – Independently train various inhouse applications at customer sites nationally with users and… Show more
• Trainer – Independently train various inhouse applications at customer sites nationally with users and administrators
• Hardware field support – Provide on-site resolution throughout the nation for faulty equipment such as networking, tablets, printers, peripherals and inventory drug dispensing cabinet related issues.
• Technical Account Management - Provide monthly, quarterly and yearly statistics in a PowerPoint to present for our clients

Columbus, Ohio Area

• Follow an Agile software development methodology in a fast pace “start-up” environment
• Create and implement support workflow processes for newly developed products
• Write stories and release notifications for new feature and potential software bugs/fixes (JIRA)
• QA – Tester for new application features to identify bugs before reaching production
• Create, organize and manage SOP’s within knowledge repositories (Confluence)
• Gather requirements from business clients and… Show more

Columbus, Ohio Area

• Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware via email, phone or in person
• Trained end users in the use of equipment and software and escalate support calls to support groups
• Utilized ticketing software (Service Now) to take ownership of project-related tasks as needed or assigned
• Acted as liaison between clients or customers via phone, instant messenger and/or email
• Active directory: Reset… Show more
• Active directory: Reset, enable and grant permissions to user profiles through active directory Show less

Columbus, Ohio Area

• Performed large computer operation tasks: AS/400, Wintel, and UNIX datacenter environment
• Investigated error conditions in computer processing, equipment malfunction and/or network performance to determine and/or apply the required corrective procedure or action
• Utilized ticketing software (Service Now) to take ownership of project-related tasks as needed or assigned
• Act as liaison between clients or customers via phone, instant messenger and/or email
• Take ownership of… Show more
• Take ownership of project-related tasks as needed or assigned; create tickets to escalate incidents to necessary groups Show less