Woodthar Var Email & Phone Number

Columbus, Ohio, United States

• Strategically build relationships with targeted clients to actively identify and create future opportunities• Serve as the client’s point of contact and escalation point for any challenges and/or opportunities to ensure project success• Understand technology offerings and how they apply to client opportunities• Ensure all open client project work is delivered on time and meets the client’s needs• Lead/participate in planning sessions with clients to define strategies and how… Show more • Strategically build relationships with targeted clients to actively identify and create future opportunities• Serve as the client’s point of contact and escalation point for any challenges and/or opportunities to ensure project success• Understand technology offerings and how they apply to client opportunities• Ensure all open client project work is delivered on time and meets the client’s needs• Lead/participate in planning sessions with clients to define strategies and how Client Service solutions will be beneficial to the client’s business model• Manage team members, career development, mentorship• Work cross-functionally within Mavens Komodo Health to gather the necessary resources to meet client-specific needs• Work closely with Product Management and Development teams on complex troubleshooting• Create Statements of Work (SOW) or Change Orders for new opportunities or needs such as additional hours, resources, or new projects that are in the scope of Client Service offerings. • Drive discussions with existing customers during the renewal period• Travel to customer sites to discuss business strategies, process improvements, and present business reviews.• Perform Quarterly Business Reviews for customers • Lead kick-off calls for onboarding new clients/accounts with Komodo Health technologies and working with 3rd party software vendors (advertising agencies, data integrations, grants and study managers, analytics teams)• Lead project calls to gather requirements and communicate expectations between clients and consultants to ensure successful delivery• Successfully executed 4 projects end-to-end as a Project Manager (Veeva CRM Implementation, Veeva Vault Migration, Grants & Study Manager, CRM Implementation for German Key Account Managers) Show less

Columbus, Ohio Area

As a Senior Product Support Engineer, I am responsible for working within the Vault Support Team to identify, troubleshoot and resolve customer and product issues. I work directly with customers as a two-way communication channel between Development and Product Management. Conducts regular meetings with customers to discuss ongoing support and configuration issues. Senior Product Support Engineers also have responsibilities in the following specific areas:• Provide support for customer… Show more As a Senior Product Support Engineer, I am responsible for working within the Vault Support Team to identify, troubleshoot and resolve customer and product issues. I work directly with customers as a two-way communication channel between Development and Product Management. Conducts regular meetings with customers to discuss ongoing support and configuration issues. Senior Product Support Engineers also have responsibilities in the following specific areas:• Provide support for customer system administrators• Mentor others in the product support team• Create workshops and webinars to help internal teams and Vault Support• Drive improvements and tools for use by Vault Support• Work with Product Management and Development teams to provide customer feedback and assist in product direction and provide input for hotfixes• Provide high quality assistance to various internal teams as well as customers as needed• Product expertise across all areas of Vault• Escalation channel for Associate and Product Support Engineers• Work closely with QA/Development on complex troubleshooting• Assist internal teams with configuration questions and troubleshooting Show less

• Work with stakeholders to identify business opportunities, goals and objectives to successfully onboard new customers• Communicate with stakeholders to ensure all tasks are complete from start to finish for new customer onboards (user provisioning, account setup, retrieve data files, on-site hardware setup and installation, on-site training, customer follow-up and customer support)• Trainer – Independently train various inhouse applications at customer sites nationally with users and… Show more • Work with stakeholders to identify business opportunities, goals and objectives to successfully onboard new customers• Communicate with stakeholders to ensure all tasks are complete from start to finish for new customer onboards (user provisioning, account setup, retrieve data files, on-site hardware setup and installation, on-site training, customer follow-up and customer support)• Trainer – Independently train various inhouse applications at customer sites nationally with users and administrators• Hardware field support – Provide on-site resolution throughout the nation for faulty equipment such as networking, tablets, printers, peripherals and inventory drug dispensing cabinet related issues. • Technical Account Management - Provide monthly, quarterly and yearly statistics in a PowerPoint to present for our clients • Work directly with vendors, customers and necessary stakeholders to alleviate any issues with software, data discrepancies, reporting, hardware and integrations• Analyze tickets, issues and defects to identify trends and work with product team to determine fix• Work with 3rd party vendors to obtain customer data in order to populate in house analytics reports• Mentor customer success team and train new team members• Work with vendors pertaining to integration issues via Mirth, HL7 messages errors to ensure quick resolution and low customer impact• Create customer reports in Sales Force to assist in account management reviews with clients for statistics, trends and quarterly review. Show less

Columbus, Ohio Area

• Follow an Agile software development methodology in a fast pace “start-up” environment• Create and implement support workflow processes for newly developed products • Write stories and release notifications for new feature and potential software bugs/fixes (JIRA)• QA – Tester for new application features to identify bugs before reaching production• Create, organize and manage SOP’s within knowledge repositories (Confluence)• Gather requirements from business clients and… Show more • Follow an Agile software development methodology in a fast pace “start-up” environment• Create and implement support workflow processes for newly developed products • Write stories and release notifications for new feature and potential software bugs/fixes (JIRA)• QA – Tester for new application features to identify bugs before reaching production• Create, organize and manage SOP’s within knowledge repositories (Confluence)• Gather requirements from business clients and articulate to software development teams• Provide white glove support to end users for drug dispensing machine, reporting and analytics tools• Provide technical assistance for incoming issues related to various applications via phone and email• Communicate to customers and stakeholders for new features releases, product improvements and/or issues• Manage and provision application access for new and existing users• Utilize ticketing software (Salesforce) and take ownership of customer reported issues to drive towards resolution• Created and implemented process and workflow for obtaining practice management system data from 3rd party vendors• Work with vendors and external clients to reach and obtain data agreements• Act as a Liaison to set up sFTP(Fetch) data pipeline between 3rd party vendors(clearinghouse) Show less

Columbus, Ohio Area

• Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware via email, phone or in person• Trained end users in the use of equipment and software and escalate support calls to support groups• Utilized ticketing software (Service Now) to take ownership of project-related tasks as needed or assigned• Acted as liaison between clients or customers via phone, instant messenger and/or email• Active directory: Reset… Show more • Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware via email, phone or in person• Trained end users in the use of equipment and software and escalate support calls to support groups• Utilized ticketing software (Service Now) to take ownership of project-related tasks as needed or assigned• Acted as liaison between clients or customers via phone, instant messenger and/or email• Active directory: Reset, enable and grant permissions to user profiles through active directory Show less

Columbus, Ohio Area

• Performed large computer operation tasks: AS/400, Wintel, and UNIX datacenter environment• Investigated error conditions in computer processing, equipment malfunction and/or network performance to determine and/or apply the required corrective procedure or action• Utilized ticketing software (Service Now) to take ownership of project-related tasks as needed or assigned• Act as liaison between clients or customers via phone, instant messenger and/or email• Take ownership of… Show more • Performed large computer operation tasks: AS/400, Wintel, and UNIX datacenter environment• Investigated error conditions in computer processing, equipment malfunction and/or network performance to determine and/or apply the required corrective procedure or action• Utilized ticketing software (Service Now) to take ownership of project-related tasks as needed or assigned• Act as liaison between clients or customers via phone, instant messenger and/or email• Take ownership of project-related tasks as needed or assigned; create tickets to escalate incidents to necessary groups Show less