Brian Wood Email & Phone Number

Remote

• Help develop and enforce company procedures, policies, and standards• Resolve escalated and complex customer issues efficiently• Coach support team daily and assist with training • Provide excellent and concise communication with customers and staff• Scheduling and time card management• Monthly metric and case reviews for staff • Provide leadership and help motivate the team• Streamline workflows in our CRM program and social media channels• Update and add FAQs and training documentation• Review incoming job applicants, interview and hire candidates• Organize and conduct bi-monthly team meetings over Zoom• Manage reviews on Google, Yelp and BBB• Test online promotions in advance of launching• NPS/CSAT feedback management

Lafayette, Colorado

A full-service letterpress studio in Lafayette, Colorado specializing in job printing, graphic design, branding, logos, stationary, websites, business cards, prop cards, greeting cards and broadsides.• Project management – initiation to completion• Teach workshops at the studio & at educational facilities• Create visually impactful custom graphics for clients within budget, on time • Initiate and maintain wholesale client relationships• Taught myself the letterpress craft on an antique press from 1923• Website design and maintenance

Downtown Boulder

Tee & Cakes is a bakery specializing in hand-crafted baked goods and craft coffee. We focused on small-batch, from-scratch recipes preserving the art of baking.• Provided training and protocols for customer service standards • Established rapport with customers to generate repeat business • Managed front of the house operations with high-volume sales • Website design, blog and social media• Promotional & collateral design• 37.7% average email marketing campaign open rate

Boulder, Colorado

Designed visually appealing news pages and advertisements for multiple publications• Dirt: worked on feature spreads, covers, house ads and general content pages• Broomfield Enterprise: Designed advertisements for local businesses• Daily Camera: Managed national advertisements and created local ads

Longmont, Colorado

• Designed compelling marketing materials for high-end real estate market • Visited luxury homes in order to write accurate, descriptive listings• Initiated social media profiles to promote new listings and brand• Website updates and edits• Created weekly reports of web statistics using Google Analytics

Frisco, Colorado

After a couple months of my internship I was hired as a Page Designer based on my design skills and willingness to give the feature pages a creative edge.• Created feature pages for weekend editions• Designed cover, entertainment and feature pages• Assisted copy editor in proofing, writing headlines and editing stories

Bachelor'S Degree, Journalism

5 semesters as Design Director of the Campus Press Design intern at Studio Signorella Copy Edit intern at Longmont Times-Call Page Design.

High School