Gary W. Email and Phone Number

In my role as Director of Information Systems at CyberFortress, I was responsible for overseeing all IS resources and development, including ERPs, CRMs, ISO certification, creating and implementing security policies and procedures, databases, and disaster recovery planning and testing. I led the successful implementation of a new ERP system, resulting in a 40% increase in efficiency and streamlining of business processes. Additionally, I orchestrated the migration of four separate instances of Salesforce to a single cloud environment, enhancing data hygiene and reducing costs by 30%.

Leading a large and diverse team to oversee network, compute, storage in 27 clinics. Automate network deployments, install/maintain MPLS circuits, and standardize small to large IDF/MDF. Design & implement hyperconverged computing (Nutanix) while maintaining and upgrading current virtualization – VMWare & Citrix. Work closely with the team, other departments, and Leadership to define goals and directives based on vision and rolling 3/5-year plan. Update and refresh all policies and procedures related to IT and service delivery, implement MFA and MDM/MAM, getting buy in while creating and distributing communication, educational materials. Large initiatives include: VDI & VDA, App Virtualization, Dark Fiber design/install, RBAC, AD best practices, new ticketing system, datacenter design, standard BOM for M&A, Azure presence, VPN, plan and design new Citrix farm, decommission old farm, change management, resource management, and creating IT Service Catalog.

Managed the IT department for a large corporation and was the trusted advisor for over thirty subsidiaries which included creating and enforcing security protocols/standards, hardware standards, gold image review, patch management, and supporting virtual infrastructure. Reviewed and selected an enterprise-level MSP for the subsidiaries, managed day-to-day issues, worked alongside Leadership to develop the IT roadmap, and was closely involved with mergers & acquisitions and due diligence. Led the cybersecurity initiative and used NIST, ISO 27001/9001 frameworks. Major accomplishments include: removing on-prem PBX and switching to Cisco VoIP, planned/staged network deployments, site-to-site VPN, Office 365 migration, and Azure architecture to utilize cloud solutions and decrease dependence of on-prem management and support.From the ground up, designed and implemented a disaster plan strategy and increased each facet of cybersecurity through infrastructure redesign, education, and proactive training while keeping open and transparent communication with executive leadership. Examining workflows and processes for opportunities to create lean, user-friendly, operating procedures. Created a cybersecurity initiative to maintain and protect data from malicious actors by utilizing HIPAA and NIST security standards and best practices. Instituted the policy and procedure review and ‘gap fix’ initiative which recommends five specific areas of focus for subsidiaries/companies to have in place for Data Loss Prevention, business continuity, and failover recovery.

Implemented disaster recovery, business continuity, and continuous testing for ensured reliability. Lead a diverse, skilled team to completely overhaul aging equipment, created and maintained downtime procedures for upgrades and new deployments, sunset on-prem PBX and converted PRI to SIP, MaaS360 BYOD which included encryption protocols, conditional access, and MDM/MAM. Large initiatives include: Identify and define service line support, Proofpoint email security, Microsoft Azure Endpoint Security, PMO-style project tracking system, EHR/EMR selection, implementation, and archival, data center management – upgrade tape backups and add/improve failover, HA, and redundancy for VMWare and Citrix; built new data center to add offsite disaster recovery.Responsible for the successful deployment of several large-scale projects: Oversaw rollout of MaaS360 BYOD, including device encryption protocols, HIPAA compliance, and mobile device technologies (locate/erase/lock/manage).Implemented Proofpoint security as a single solution for mobile environment company wide; provided secure email encryption and email hyperlink protection.Led various projects that improved IT processes, while reducing overhead costs of overall company spending.Designed help desk workflows, created SOP database to allow more efficient problem response and lower ticket times, streamlined the creation and completion of ticketing system.

Maintained 6 x 8 rack data center that contained our critical infrastructure necessary for business operations. Upgraded multiple SANs in several locations, lead backup and patching initiatives, and oversaw a team, locally and internationally, consisting of software engineers, network engineers, coders, and desktop engineers. Developed and implemented corporate policies to drive enhancements in enterprise architecture and network infrastructure. Collaborated with senior leadership to define and create strategic goals to improve internal processes and increase productivity and QA. Major initiatives include: ensuring maintenance and uptime for the data center, implement and suggest new large-scale systems that supported large amounts of data and intensive IOPS, server/desktop/wireless/networking refresh and facilitated staff education. Collaborate with senior leadership to create strategic goals and, analyze projects, and design and implement new systems. Ensure timely maintenance of network hardware and software and support IT staff using technical expertise. Installed and upgraded desktop, server, and wireless hardware and facilitate user training.Coordinated IT infrastructure across enterprise; defined and implemented IT strategy and aligned IT objectives and programs with enterprise objectives and strategies.Provide technical guidance to senior management in the organization Able to manage virtual environment and storage system to serve user population requests Align IT team with enterprise performance objectives

Provided leadership and direction to IT Technical Support team of 15+, including helpdesk, desktop engineering, and system administrators that supported multiple facilities and clinics. Spearheaded technology review, implementation, and technical support initiatives. Managed high-risk projects while leveraging enterprise acumen to select cost-effective solutions that aligned with business goals and priorities. Managed regional LAN and WAN environment with colocations in the lower 48. Selected, implemented, and developed training for healthcare specialized hardware and software solutions. Large initiatives include: manage, maintain, decommission aging systems AS400, SCCM, and in-house software to remove stale shelfware and reduce our software catalog. Develop budgets and forecasting of large-scale projects; PBX upgrade, top-of-rack switching, procure multiple MPLS to several datacenters to increase availability and uptime, develop & define Tier 1 -3 support and SLA’s and KPI’s which improved customer satisfaction, reduced ticket times, and allowed insight to key analytics. Oversaw program planning, including timelines, communications, and finance; monitored resource requirements, scope of work, and reporting activities.Developed cost-effective solutions to a wide variety of business / technology challenges.Switched hardware providers, delivering annual savings of $3 million.Forged customer relationships using a strategic and practical understanding of shared business and technology issues.Translated technical information into clear and concise presentations for senior leadership.Able to attract, assess, develop and lead individual talent and teams (informal, formal, cross-functional, etc.) and facilitate cross-team collaboration, knowledge sharing, decision-making.

Maintenance, Configuration, and upgrade of IBM iSeries. − Installation, configuration, maintenance, support and backup of over twenty five servers. Administration and support of Windows 2003-2012 servers to include Active Directory, Group Policy, MS IIS, LAN,WAN, DNS, DHCP, WINS, SCOM/MOM administration and support.Install new servers and workstations, hardware and software. Analyze and resolve problems in a timely fashion. Keep abreast of anticipated user technology needs.Key Highlights:Produce technical input for designs to complex processes for presentation to senior members of the team. Complete configuration, installation and support of equipment in a Microsoft Windows environment to the specifications of client proposals Troubleshoot and resolve computer and telephony related issues when contacted by clients by providing both on-site and remote support Maintaining software applications, operating systems and regular maintenance. Managing assigned projects and program components to deliver services in accordance with established objectives. Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors and etc. to provide technical assistance and support Supervising the administration of systems and servers related network to ensure availability of services to authorized users.

Working in conjunction with the local university developed accreditation, education, and lesson plans to teach computer information systems to high school students which was eligible for college credit. Taught English and Creative Writing to all high school classes and coached baseball. Implemented the network and server infrastructure in the classroom and facility.

Delivered IT support for multiple divisions including Time, Sports Illustrated, Sports Illustrated for Kids, Gold, and provided support for major events including the Olympics, Oscars, and elections. Developed cost-effective solutions and implemented systems that met the needs of multiple business units. Major initiatives include: Administer servers, Active Directory, Group Policy, and MS IIS. Support, upgrade, maintain LAN, WAN, Disaster Recovery, and documentation of the technical environments. Develop, train, and review knowledge base of cross-platform workstations and mobile device environments.