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Successful executive with over 15 years of diverse leadership experience in Mergers & Acquisitions, Business Operations, Customer Service, Finance, Training and Development with a track record of process reengineering and developing efficient customer centric teams in a fast paced environment. Business Turnaround Specialist specifically in Back Office Administrative and Customer Support functions. Results achieved by combining collaboration, creativity, strong leadership and an entrepreneurial spirit.Specialties: Back Office OperationsChange ManagementQuote to Cash ProcessesCustomer Service and Call Center Management Sales SupportEnterprise System Expertise (ERP & CRM)Strategic PlanningP&L Management, Budgeting & ForecastingMergers and AcquisitionsCross Functional Project ManagementProcess & Performance ImprovementServices Revenue GenerationGeneral ManagementLearning DevelopmentTeam BuildingPostal Regulatory Compliance
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Director, M&A Integration, Go-To-MarketVmware Mar 2019 - Jan 2024Palo Alto, Ca, Us -
Director, M&A Integration, Go-To-Market OperationsVmware Jul 2014 - Mar 2019Palo Alto, Ca, Us
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Sr. Manager, M&A Integration, Sales Operations & Quote To CashVmware Jun 2010 - Jul 2014Palo Alto, Ca, UsProject manage the transition of Quote to Order processes and facilitate the on-boarding of acquired company sales and sales support teams. Represent Global Deal Desk, Order Management, ELA and Field Automation functions in integration process.
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Vp, Customer Services & Strategic ProjectsNeopost Feb 2006 - Aug 2009Overall accountability for back office operations including Customer Service, Order Processing, Credit and Collections, Account Management and Postal Rate Change Operations.• Led effort to stabilize and turnaround customer service and support functions following Oracle ERP upgrade by reorganizing 4 departments, reengineering customer care support processes and forming a task force of IT and business professionals, achieving: - 20% reduction in call volume in 12 months - 18% reduction in headcount and elimination of $2.7 million in revenue risk - Correction of 82 system and work process deficiencies - 20% reduction in hand-off transactions in customer service• Overhauled annual $12 million Postal Rate Change Operation following a system conversion and USPS shift to annual rate changes including implementation of an online ordering and distribution strategy, formation and leadership of a cross-functional project team and implementation of a repeatable order generation process, achieving: - 15% increase in profitability, year over year - Improved customer experience with reduced call volumes and increased on-time deliveries - 25% reduction in order to cash cycle - 30% reduction in customer records due to duplication or inactivity - 16% increase in contract services attachment rate and recurring revenue stream• Reduced accounts receivable by 33% by restructuring department and implementing system improvements and automated solutions.• Successfully integrated Oracle back office operations with Distribution Center SAP system and Siebel CRM Sales system as Executive sponsor for Oracle business operations.
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Director, Postage Meter Operations & Us Postal Compliance OfficerNeopost Jul 2001 - Jan 2006Managed Postal Relations and Operations, Accounting, Customer Service and Distribution Center teams responsible for accuracy of customer postage funding transactions, postage meter security and regulatory compliance & reporting.• Turnaround of USPS regulatory compliance by developing and executing IT strategy and restructuring 3 departments including administrative operations, distribution and finance, resulting in re-established credibility and compliance with USPS. • Generated $400,000 in revenue by identifying inconsistent revenue accounting practices. • Developed Global Postal Compliance self audit system to proactively identify compliance risks as US representative to Neopost international project team.
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Manager, Training And DevelopmentNeopost Feb 1995 - Jun 2001Responsible for integrating business knowledge and experience into management training and leadership courses, management of technical training department and key member responsible for company-wide change management strategy.• Designed and delivered 5-day Leadership course to over 80 senior and mid-level managers focused on business thinking skills including needs analysis and receiving certification in training design and delivery.• Managed redesign of technical training program by developing consistent training format across all products, creating first self-training CD and creating technical guides that integrated installation instructions, trouble-shooting guides and detailed repairs for most common faults. • Core team member responsible for developing business transformation strategy including vision, goal team training and company-wide Future in Action Training.
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Manager, National AdministrationNeopost Aug 1991 - Jan 1995Managed field and corporate administrative functions across 35 locations responsible for order processing, service dispatch and sales support.• Restructured Field Administration and reengineered work processes to reduce conflicts and siloed thinking between Administration, Sales and Service.• Led business teams during two computer conversions for order entry and inventory control.• Project manager for 2 bank conversions related to the postage funding processes including interface with the USPS.
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Manager, Budgets And PlanningNeopost Oct 1987 - Jul 1991Managed corporate budget and financial analysis functions across all departments.• Developed consistent monthly reporting for Sales and Marketing by partnering with key executives and attended Executive and Marketing staff meetings as key finance representative.• Business project manager for launch of remote setting postage meter funding system including USPS financial reporting and call center processes.
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VariousNeopost Sep 1977 - Sep 1987Various Roles in Accounting, Purchasing and Factory Operations
Woody Davis Skills
Woody Davis Education Details
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Saint Mary'S College Of CaliforniaExecutive Mba -
Purchase College, SunyEconomics
Frequently Asked Questions about Woody Davis
What is Woody Davis's role at the current company?
Woody Davis's current role is Retired - Director, GTM M&A Integration.
What is Woody Davis's email address?
Woody Davis's email address is wo****@****ail.com
What is Woody Davis's direct phone number?
Woody Davis's direct phone number is +165042*****
What schools did Woody Davis attend?
Woody Davis attended Saint Mary's College Of California, Purchase College, Suny.
What skills is Woody Davis known for?
Woody Davis has skills like Cross Functional Team Leadership, Change Management, Sales Operations, Team Building, Project Management, Strategic Planning, Enterprise Software, Mergers And Acquisitions, Business Process Improvement, Customer Service, Back Office Operations, Quote To Cash.
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