Jacqueline W. Email & Phone Number

Scotland, United Kingdom

Manage a portfolio of customers and ensure that their agreed outcomes are met from onboarding to regular renewal.Maintain high levels of engagement to ensure customers see value from insights, increase in adoption and uncover new uses for the platform within the business.Identify opportunities for expansion and be a source of trusted advice to drive evolution of Frogs product and service offerings.Understand customers business challenges and industry trends and consult on how Frog can help them achieve their objectives.The main point of escalation for customers base and the conduit between the customer and Frog

Bellshill, Scotland, United Kingdom

Manage and monitor the operation of NVT's managed service contracts.Build and maintain relationships between customers and NVT.Work with the team at NVT to deliver service improvements.Commercial awareness of service operation costs and contract adjustments.Regular service reviews, SLA performance, incident and problem management reporting.Manage Major incident communication and post incident reviews. ITIL4 foundation certification

Livingston

As part of business development operations, I identifed and targeted account development opportunities within company’s branch in Scotland.Consulted with clients to elicit and assimilate their requirements alongside a talented technical team.Fuelled sales through alignment of potential client’s business needs with SCC offerings while ensuring compliance with strict budgets. Ensured maximum margin by working with customers throughout all phases of service-led sales.Established and expanded business pipeline and forecasted prospect opportunities.Enhanced quality of business propositions as well as facilitate progression.Collaborated with marketing team to effectively position key plans (such as annuity) and managed service business through campaigns.Participated in creation of competitive solutions by liaising with customers to communicate value of company’s offering versus competitors’.

Erskine, Scotland, United Kingdom

Delivered strategic management of about 6,000 acquisition schools / academy trusts as well as sixth form / FE college accounts throughout Central Midlands and South East England. Administered forecasting and progressing of new business as well as creation of gap plans, utilising Salesforce.com.Established and enhanced relationships with HP’s channel partners, contributing to sales opportunities, market share growth, and meeting client needs through support of customised solutions development.Secured new business through strategic planning and consultative selling.Surpassed KPI / metrics through optimal communication with customers and channel partners as well as implementation of dedicated marketing campaigns promoting HP enterprise portfolio.

Glasgow, United Kingdom

Provided expert management of about 4,000 acquisition schools / academy trusts and sixth form / FE college accounts in the East and West Midlands.Successfully delivered over 400% of target within first financial half of 2012 by identifying and targeting new business opportunities.Built and boosted relationships with Dell’s channel partners through support of sales opportunities, growing business within target territory as well as expanding market share through implementation of consultative sales approach.Ensured quality response to clients regarding quotes / tenders through strong understanding of their procurement process and purchasing framework. Collaborated in raising funds for Dell Focus Charity – The Transformation Trust – as member of Kilimanjaro Climbing Team.

Glasgow, Scotland, United Kingdom

Continuously delivered excellence in customer experience, surpassing sales/ conversion targets. Delivered value-added presentations focused on company products and wrap-around services, securing additional sales. Offered superior technical/ product knowledge as well as rolled out briefs on new products to colleagues.Built and cultivated productive relationships with customers, identifying and addressing their individual needs and boosting account revenue.Effectively handled customer escalations from management and colleagues as needed.Achieved top honours, awards, and commendations for superior performance in the areas conversion / volume sales (Sales Recognition Awards, Trip to Prague for Sales Volume by Hardware Partner Sony Ericsson, and Trip to South Africa World Cup for Volume of Sales by Hardware Partner Sony Ericsson.