Bob Wooley Email & Phone Number

VALUE PROPOSITION► I am highly effective in information technology leadership, with extensive experience overseeing the implementation and support of IT infrastructure and systems across multiple locations of one of the world’s largest public relations firms.► My success is driven by my ability to build strategies that deliver solid results in strategic planning and innovation, fostering the adoption of enterprise architecture and applications that meet the needs of the organization.SUMMARY► Engaging Information Technology Executive possessing a winning blend of subject matter expertise, skill in team management, and practical experience. ► Leverages a unique mix of strategic and analytical expertise, consistently exceeding performance goals by aligning the effort of strong teams of IT professionals with organizational and project objectives. LEADERSHIP HIGHLIGHTS★ Leads an award-winning team in the execution of projects and IT strategy for over 2000 users globally.★ Maintains all policies, procedures, and best practices governing the use of IT systems and resources.★ Holds multiple IT vendors accountable to provide Ketchum with contractual SLA support.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲Specialties: IT Operations Leadership, Project Management, Team Leadership, Enterprise Architecture, Process Improvement, Cost Containment, Systems and Application Optimization, Budget Administration

Listed skills include Project Management, Management, Disaster Recovery, Leadership, and 46 others.

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  Senior Vice President Of Support Services

  Ketchum

  Mar 2000 - Present - Pittsburgh, Pa

  ★ Oversees technical, group, and user support for over 2000 employees globally; successfully positioned the IT function as a key strategic partner and consultant to the rest of the organization.★ Directs 4 IT professionals collectively providing L2 & L3 IT support for 14 offices in North America.★ Develops, implements, and enforces all policies, procedures, and best practices governing the use of IT systems and resources; initiated centralized policies for incident… Show more ★ Oversees technical, group, and user support for over 2000 employees globally; successfully positioned the IT function as a key strategic partner and consultant to the rest of the organization.★ Directs 4 IT professionals collectively providing L2 & L3 IT support for 14 offices in North America.★ Develops, implements, and enforces all policies, procedures, and best practices governing the use of IT systems and resources; initiated centralized policies for incident management, change management, standard operating procedures, and service level agreements for the entire agency.★ Saved the agency over $100K by assuming a project management role in the 4-Year, $3M initiative to upgrade and deploy PeopleSoft as the standard ERP for 14 business units.★ Introduced formal Business Continuity protocols for all offices; debuted audit processes to track server performance and provide notifications of potential issues.★ Managed SLA compliance, improving ticket resolution by 78% through the use of standard computer imaging and the removal of administrative roadblocks.★ Program Managed over 50 project requests each year; managed multiple concurrent IT initiatives, providing status updates to the CIO and CFO.★ Led the annual refresh of over 300 computers, upgrades to Microsoft Office impacting 1000 users, and the upgrade of our CRM application for 100 users.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT KETCHUMKetchum is a leading global communications firm with operations in more than 70 countries across six continents. Ketchum has been named PR Agency of the Year (and European Excellence Awards) and the winner of an unprecedented three consecutive Campaign of the Year Awards. Show less