1. Digital Order Fulfillment and Problem Solving: Focused on analyzing and minimizing issues in the entire Nike consumer order flow to ensure complete and on-time delivery to both Nike and the consumer.2. Excellent Communication and Collaboration Skills: Shared visibility with a weekly 'High-energy product readiness report' to cross-functional teams (Business, SNKRS, DC ops, Inbound, etc.), informing them of on-time delivery availability and coordinating receiving schedules to minimize… Show more 1. Digital Order Fulfillment and Problem Solving: Focused on analyzing and minimizing issues in the entire Nike consumer order flow to ensure complete and on-time delivery to both Nike and the consumer.2. Excellent Communication and Collaboration Skills: Shared visibility with a weekly 'High-energy product readiness report' to cross-functional teams (Business, SNKRS, DC ops, Inbound, etc.), informing them of on-time delivery availability and coordinating receiving schedules to minimize late delivery risks.3. Data-Driven Inventory Management and Analysis: Managed Nike sales orders using SAP, Cognos, Win-shuttle, and MS Excel (creation, rejection, migration, etc.) and validated quantities by material and size level. Also, exported, organized order management data, and registered audit evidence.4. System Proficiency and Operational Process Improvement: Monitored, released, and validated consumer orders where actual shipment was completed but not GIed in SAP on a daily/weekly/monthly basis using WMS, DOMS, and SAP. Allocated/deallocated Nike orders and conducted inventory adjustments to maximize inventory accuracy.5. Project Participation and Solution Development: Participated in User Acceptance Testing (UAT) as an order specialist, developed an OM playbook, and closely communicated with cross-functional teams. Contributed to root cause analysis after the KoP (Korea on Platform) project, developed stabilization solutions, case resolution manuals, and reconciliation reports.6. Strong Documentation Skills: Developed A3, Onepager, status reports, FW inspection guides, and AAR documentation. Show less

〮 Responsible for communication with customer about on-site data and maintenance contracts〮 Monitored and organized customer`s site data on SIEMENS`s ‘Navigator’.〮 Analyzed customer`s site real-time data quality.〮 Shared real-time reports to HQ and customer, if there is any issue with data.(Ex. Sharp rise/decrease in temperature/humidity, data missing, etc.)〮 Managed and updated customer maintenance contract in database.〮 Visited customer field and conducted service… Show more 〮 Responsible for communication with customer about on-site data and maintenance contracts〮 Monitored and organized customer`s site data on SIEMENS`s ‘Navigator’.〮 Analyzed customer`s site real-time data quality.〮 Shared real-time reports to HQ and customer, if there is any issue with data.(Ex. Sharp rise/decrease in temperature/humidity, data missing, etc.)〮 Managed and updated customer maintenance contract in database.〮 Visited customer field and conducted service satisfaction survey in person.〮 Notified to customer about contract expiration via email and phone.〮 Develop EN-KR system installation manual and conducted on-site installations.〮 Create team meeting recap and prepare meeting materials in advance.〮 Monthly update and organize price information data acceleration. Show less