Pak Lin Wo Email and Phone Number

Talent Growth and Expansion:- Led HR initiatives that facilitated the company's growth from a team of 5 to 16 staff members in 3 months, ensuring seamless onboarding and integration of new hires.Recruitment Process Optimization:- Revamped and optimized the recruitment process, resulting in more efficient candidate sourcing, reduced time-to-hire, and enhanced quality of hires.Interview Flow Optimization:-Streamlined and improved the interview flow, enhancing candidate experience while ensuring a comprehensive assessment of skills and fit.- Enhanced the interview flow by generating a list of culturally-aligned questions based on company core values, ensuring a deeper assessment of candidate fit within the organization.Interview Standard Operating Procedures (SOP):- Designed and implemented Interview SOPs to standardize interview processes, resulting in improved consistency and effectiveness in candidate evaluations.Compensation & Benefits Implementation:- Championed and implemented a monthly RM200 allowance for all staff, enhancing employee benefits and overall job satisfaction.KPI Management System Design:- Established a comprehensive KPI management system based on company core values and job competencies, enhancing performance measurement and goal alignment across all positions.HR Consultancy Services:- Offered HR consultancy services to key stakeholders such as conducting exit interviews, strategizing future hiring requirements, and managing the end-to-end staff offer letter process to meet organizational goals.

As Business Development Cum Project Manager, I have solid background in building and maintaining relationship with clients and execute business strategies. My responsibilities have included: - Liaised with key stakeholders to set up Culinary Art Academy for the institute starting from scratch.- Designed and developed organization chart for the institute. - Develop and update project plans including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.- Manage project execution to ensure adherence to budget, schedule, and scope.- Utilize project management tools such as Gantt chart, Work Break Down structure to assign tasks and monitor progress in order to achieve targeted milestones. - Determine and plan the correct communication channels for each stakeholder. - Prepare project status reports and communicate effectively with key stakeholders.- Prepare financial report & cash flow projection to oversee and plan budget for operation.- Assign duties and responsibilities to all staff to ensure smooth operation. - Prepare manuals such as employee handbook and customer journey map and train each staff accordingly. - Monitor and provide necessary coaching and counseling to bring out the best performance of each staff.- Collect and analyze data on customer demographics, preferences, needs to identify potential leads to institute.- Collaborate with marketing teams to build strategies that increase brand awareness and leads generation for various social media platforms. - Plan, manage and get in new industry partners for students’ internship placement. - Maintain good relationship with industry partners and get latest industry insight to improve on academy program.

Responsible for managing and supporting the assessment of organizational needs, design, implementation and evaluation of programs to facilitate professional development and continuous learning. Develop and implement programs and services supporting employee and student's success and retention.- Identify and recruit new talent through various channels.- Conduct recruitment process from end to end to fulfill organization talent needs.- Conduct interviews, assessments and negotiations to ensure fit of the role.- Coach and manage in the resolution of employee issues such as grievances, disputes, work complaints, workplace harassment or other employee concerns.- Manage and identify talent gaps for the overall organization.- Conduct various programs to upskill talent competencies through workshop, coaching and mentoring.- Prepare budgetary recommendations for better workplace environment and welcoming inclusive campus environment for students.- Develop and implement student support programs, such as coaching, mentoring, and counseling services in which contributed 90% retention rate per intake.- Provide guidance and support to students experiencing academic or personal challenges and successfully maintained student graduation and employability rate of 95%.- Work with senior leadership to develop and implement operation policies and procedures.- Implement company culture and bonding activities such as board game Friday to nurture good relationship between senior leadership and employees.

- Partner closely with clients to get insight on their strategic and financial objectives and hiring needs.- Identify and recruit talent using a variety of channels.- Assess candidates to ensure qualification match, cultural fit and compatibility with clients.- Provide guidance and facilitate the negotiation process through to its completion.- Follow up with clients and assist with the candidate’s transition and on-boarding process.- Build long lasting client relationship to close the gap between their recruitment needs with market talent pools.

- Forecast future trend of industry sales and purchasing activities- Research and analyze the factors that influenced garment industry- Formulate break-even template to calculate cost and profit- Take part in all business activities such as exhibition, account and finance

- Expose in account and finance activities.- Manage and arrange transportation of Project Back2Bag.- Assist senior executives and project members in finance and administration.- Demonstrate the correct process of housekeeping account, bills, receipt and invoice to the finance and administration of Project Back2Bag