• Conducted successful implementation and deployment of company products and services for a diverse range of customers. Ensured smooth onboarding, managing all aspects of the deployment process from start to finish. • Managed multiple projects simultaneously, coordinating with cross-functional teams to meet customer requirements and deadlines. • Acted as the primary point of contact for customers throughout the deployment phase, maintaining clear and consistent communication to address any concerns. • Created and maintained detailed deployment documentation, including best practices, troubleshooting guides, and FAQs. • Continuously analyzed deployment processes to identify and implement improvements, enhancing efficiency and customer satisfaction. • Customized deployment plans to meet unique client needs, ensuring tailored solutions that aligned with customer specific requirements. • Conducted thorough tests prior to deployment, verifying that all features functioned correctly within the customer’s environment. • Ensured all deployments complied with industry standards and legal requirements, particularly concerning data security and privacy. • Allocated resources effectively, managing time and tools to meet project goals and timelines. • Managed relationships with internal and external stakeholders, keeping everyone informed and aligned with deployment objectives. • Conducted post-deployment reviews to assess success, analyze metrics, and gather customer feedback for continuous improvement. • Continuously evaluated and improved deployment processes, implementing best practices to streamline operations. • Ensured a seamless handoff to Customer Success and Support teams post-deployment, providing all necessary documentation and context. • Supported the Project Management team by helping to scope deployment timelines and ensure customer expectations were met.

• Provided enhanced technical support to teams offering Remote and Managed Services, supporting multiple product lines in finance industry.• Created and maintained an overall project release calendar.• Developed distribution plans detailing the deployment and regression approach, and the success criteria for each software component.• Assessed the quality of proposed changes and determined whether the applicable entry-criteria were met.• Analyzed relevant logs, traced, and extracted relevant details, understanding relationships across different products and components.• Executed deployments and generated reports operating in DCS Software Distribution tool• Tested distribution jobs, performing distribution in a phased manner, and monitored progress.• Initiated regression or recovery procedures when needed• Served as the single point of contact for incidents triage and escalation to various functional teams, creating, managing, and owning tickets in NEOS and ServiceNow incident management system.• Coordinated and developed problem isolation plans, solving customer problems when appropriate, and ensured regulatory compliance in support and operations procedures.• Performed intermediate troubleshooting for software problems for all customers.• Remotely coordinated resources for problem resolution of NCR products and services, working directly with Remote Resolution Specialists, customers, or Customer Engineers• Analyzed service history and health, identified patterns, provided recommendations for service enhancements, improving support processes, and suggested improvements for projects and systems• Adapted to operationally-specific scenarios, following standard work practices• Participated in team meetings, compliance meetings, objective setting and performance management

• Created SOPs for data integration and transformation across all organization sectors (manufacturing, procurement, and sales); • Implemented KPIs to measure and enhance processes across organization; • Interpreted and analyzed large data sets, coming up with creative solutions; • Analyzed data patterns; • Trained new employees on how to perform data entry, integration and transformation tasks; • Oversaw and audited procedures to ensure they were performed correctly and in accordance with QMS, ENS and OHSAS; • Constantly identified opportunities for improving efficiency and productivity.

• Collected and processed data from different company departments (manufacturing, sales, procurement, accounting); • Organized data in large databases/sheets for future reference; • Maintained data organized and assuring it's complete and accurate. Maintained organized filing system; • Performed additional administrative tasks like invoicing.• Investigated and troubleshooted problems with Microsoft applications; • Ensured that Microsoft security updates and patches are applied in a timely manner; • Configured and managed antivirus software for Microsoft environments; • Provided assistance and support to end-users experiencing difficulties with Microsoft software;• Performed wide range of tasks and to ensure that Microsoft products and services are functioning correctly within an organization; • Troubleshooted hardware, software and connectivity on company PCs and peripheral devices.

Managed data collection, conducted thorough analysis, and generated insightful reports for management.

• Engaged in freelance CAD design, Product Concept Development, 3D Prototyping, reverse engineering, and Rapid Prototyping, contributed to a diverse range of projects as a freelancer.• Extended beyond conventional designs, involving the creation of components for broken objects and contributing to inventive projects proposed by partners (and to partners). • Adapted skills to meet the unique requirements of each project, using a dynamic approach.• Conceptualized and designed prototypes to address specific needs, such as creating components for broken objects, and collaborated with engineering teams on inventive projects proposed by partners, or employers.

Designed and manufactured a variety of prototypes with a focus on ease of assembly. Leveraging advanced CAD software (SolidWorks and Shapr3D) crafted models, considering factors like material compatibility and structural integrity.Actively collaborated with international clients, incorporating feedback to refine designs for optimal functionality and aesthetics. Beyond design, managed the entire 3D printing workflow, troubleshooting issues and optimizing parameters for efficiency and quality.Evaluated and adopted emerging 3D printing technologies and conducted the end-to-end process of designing, optimizing, and overseeing the production of 3D-printed objects.

• Collected historical science news articles, undertook the restoration of documents, • Facilitated the digitization process, • Managed the documents archiving preserving their integrity, utilizing digitalization techniques to convert physical documents into electronic formats for efficient retrieval.