Chris Rosamond Email & Phone Number

Camarillo, CA, US

• Mentor junior team members with shared view of incoming tickets and problems
• Contribute to ideas with ticketing systems – Manage Engine and Jira Service Management (JSM)
• Produce SOP/KB articles for team members reference including self-help documents for end users
• Imaging of computer and shipping equipment
• Shipping and receiving of IT assets
• Help Desk support for onsite and remote users regarding problems ranging from equipment issues to software questions/assistance

Ann Arbor, MI, US

• Pizza delivery
• Closing activities when scheduled
• Help with reloading stocked items

Richmond, British Columbia, CA

• Imaged computers for replacements as needed
• Maintained conference room equipment/IT activities
• Produce SOP/KB articles for team members reference including self-help documents for end users
• Imaging of computer and shipping equipment
• Shipping and receiving of IT assets
• Helped with local office activities at three local offices

Atlanta, GA, US

• Assist with customer support for remote associates on IT needs including local hardware issues, network connections (LAN, Wi-Fi, and provider access) and various IT problems/questions
• Monitor backups at several office locations
• Contributed to KB articles shared on SharePoint and Salesforce for frequent problem occurrences
• Imaged computers for remote workers in the field
• Escalated items to third party vendors when necessary while following up with them until the trouble(s) were corrected
• Account administration for associates in remote offices/domains

Atlanta, Georgia, US

• Helped load customer vehicles with purchase
• Collected buggies when store closed
• Collected garbage in public areas when store closed

Richmond, British Columbia, CA

• Perform Active Directory account administration
• Manage accounts for applications (GitHub, Jira/Confluence, VSO, Slack, Office 365, Active Directory)
• Replace hardware (laptops, desktops, and servers) when needed with configurations
• Collaborate to process Ivanti Helpdesk tickets
• Assist vendor software implementation resulting in increased customer response time
• Manage hardware and software for VoIP phone system between five locations along with remote/home use, increasing workflow efficiencies for all locations

Atlanta, GA, US

• Maintained computer equipment upgrades, hardware, and software installations/resolutions at various offices as well as computer equipment at the Atlanta headquarters office.
• Monitored network health of existing server and network equipment with SolarWinds software.
• Worked afterhours on server equipment for hardware/software upgrades and pending updates.
• Monitored desktop/laptop issues through remote utilities including LogMeIn Central, Join.me, GoToMyPC and ShowMyPC.com.
• Managed changes with Barracuda backup system as well as roll out restores from previous backup software (Symantec Backup Exec) from tape media.
• Imaged laptop/desktop equipment for new hires as well as equipment needing replacement.

Roswell, GA, US

• Salvaged PC equipment for clients to rebuild and deploy as replacement machines
• Aided with junior team members to resolve issues reported
• Worked with team on documentation of knowledgebase items for future troubleshooting help
• Installed servers in data center and adding components to existing servers
• Assisted with software deployment on servers in data center
• Deployed desktops, laptops, and printers for different corporate clients

Duluth, GA, US

• Worked independently on installing and testing fire alarm, CCTV, security, and access control systems
• Performed tests and inspection on systems mentioned above before turning over to customer
• Serviced existing low voltage systems
• Installed electrical cabinets and components for systems mentioned above
• Cabling to include Cat3, Cat5 and low voltage cables for systems on punch down blocks and junction boxes

• Cabling to include Cat3, Cat5 and low voltage cables for systems on punch down blocks and junction boxes
• Installation of nurse call systems in hospitals
• Installation of security systems
• Installation of fire alarm systems
• Installation of CCTV and cable systems

Networking Specialist Aas, Computer Information Systems

Electronics Fundamentals Diploma, Electronics Fundamentals