Chris Rosamond Email & Phone Number

Camarillo, Ca, Us

• Mentor junior team members with shared view of incoming tickets and problems • Contribute to ideas with ticketing systems – Manage Engine and Jira Service Management (JSM)• Produce SOP/KB articles for team members reference including self-help documents for end users• Imaging of computer and shipping equipment• Shipping and receiving of IT assets • Help Desk support for onsite and remote users regarding problems ranging from equipment issues to software questions/assistance• Help manage ticket queue

Ann Arbor, Mi, Us

• Pizza delivery• Closing activities when scheduled• Help with reloading stocked items

Richmond, British Columbia, Ca

• Imaged computers for replacements as needed• Maintained conference room equipment/IT activities• Produce SOP/KB articles for team members reference including self-help documents for end users• Imaging of computer and shipping equipment• Shipping and receiving of IT assets • Helped with local office activities at three local offices• Helped manage ticket queue

Atlanta, Ga, Us

• Assist with customer support for remote associates on IT needs including local hardware issues, network connections (LAN, Wi-Fi, and provider access) and various IT problems/questions • Monitor backups at several office locations • Contributed to KB articles shared on SharePoint and Salesforce for frequent problem occurrences • Imaged computers for remote workers in the field • Escalated items to third party vendors when necessary while following up with them until the trouble(s) were corrected • Account administration for associates in remote offices/domains • Investigated other avenues for problem resolutions if items were escalated to other vendors • Helped with Microsoft Teams/SharePoint/Microsoft365 training with associates • Completed Microsoft365 upgrades with remote associates prior to email migration • Coordinated and helped with associate moves/setups • Manage Microsoft365 accounts and licenses

Atlanta, Georgia, Us

• Helped load customer vehicles with purchase• Collected buggies when store closed• Collected garbage in public areas when store closed

Richmond, British Columbia, Ca

• Perform Active Directory account administration • Manage accounts for applications (GitHub, Jira/Confluence, VSO, Slack, Office 365, Active Directory)• Replace hardware (laptops, desktops, and servers) when needed with configurations• Collaborate to process Ivanti Helpdesk tickets• Assist vendor software implementation resulting in increased customer response time• Manage hardware and software for VoIP phone system between five locations along with remote/home use, increasing workflow efficiencies for all locations• Ensure VoIP phone system is functioning 24/7 with systems located at different data centers• Help associates with onsite or remotely using Skype, VNC and other utilities• Assist with remote issues at other office locations in Georgia, Texas, Pennsylvania, and California• Generate SOP documents for team’s future reference• Contribute to documentations for wiki board to help other team members• Process account changes for the appropriate systems quickly if/when needed• Participate in on-call duties for afterhours support• Administer phone changes if/when any problems with phone system

Atlanta, Ga, Us

• Maintained computer equipment upgrades, hardware, and software installations/resolutions at various offices as well as computer equipment at the Atlanta headquarters office.• Monitored network health of existing server and network equipment with SolarWinds software.• Worked afterhours on server equipment for hardware/software upgrades and pending updates.• Monitored desktop/laptop issues through remote utilities including LogMeIn Central, Join.me, GoToMyPC and ShowMyPC.com.• Managed changes with Barracuda backup system as well as roll out restores from previous backup software (Symantec Backup Exec) from tape media.• Imaged laptop/desktop equipment for new hires as well as equipment needing replacement.• Maintained Hyper-V solution while making changes to virtual machines when needed.• Contributed to technical documentation steps with solving issues the team encounters.• Maintained Dell Compellent SAN solution which includes volume expansion, disk replacement and work with the vendor when problems arise.• Contributed to the development, maintenance, and upgrades of the Spiceworks helpdesk system.• Deployed mobile phones to the remote office users and order replacements.• Assisted with disaster recovery production systems.• Worked as primary resource for data center moves as well as assisted with teams for configuration of moved equipment.• Participate in disaster recovery testing to ensure HA for production systems.• End user support/setup/processing regarding email (Exchange and Office365)

Roswell, Ga, Us

• Salvaged PC equipment for clients to rebuild and deploy as replacement machines• Aided with junior team members to resolve issues reported• Worked with team on documentation of knowledgebase items for future troubleshooting help• Installed servers in data center and adding components to existing servers• Assisted with software deployment on servers in data center• Deployed desktops, laptops, and printers for different corporate clients• Monitored system backups and server status via NimSoft• Managed end user accounts for Active Directory, Citrix and AS400• Executed updates/patches for various applications on desktops/laptops• Provided technical support for desktop, laptop, mobile phones, internet, and email• Troubleshot network problems via network diagrams• Collaborated with warehouse department to ensure proper inventory control• Responded to system alerts from AS400 iSeries• Repaired and upgraded of components for desktops and laptops• Scheduled conference calls with vendors and end users while working with them on projects• Captured and deployed images for laptops and desktops with Symantec Ghost, ImageX and WDS• Solved desktop/laptop issues while providing documentation on resolution

Duluth, Ga, Us

• Worked independently on installing and testing fire alarm, CCTV, security, and access control systems • Performed tests and inspection on systems mentioned above before turning over to customer• Serviced existing low voltage systems• Installed electrical cabinets and components for systems mentioned above• Cabling to include Cat3, Cat5 and low voltage cables for systems on punch down blocks and junction boxes

• Cabling to include Cat3, Cat5 and low voltage cables for systems on punch down blocks and junction boxes• Installation of nurse call systems in hospitals• Installation of security systems• Installation of fire alarm systems• Installation of CCTV and cable systems

Networking Specialist Aas, Computer Information Systems

Electronics Fundamentals Diploma, Electronics Fundamentals