Terry Workman, Pmp, Csm Email and Phone Number
Elevate Your Contact Center with Workman Bros DC ConsultingAt the heart of Workman Bros DC Consulting lies a deep-rooted commitment to transforming contact center operations. As a boutique consulting firm, we pride ourselves on our nuanced approach to addressing the unique challenges that contact centers face. Our mission is clear: to deliver solutions that enhance workforce management, streamline technology integrations, and refine operational processes for contact centers across the spectrum.🚀 Our Expertise Unveiled:Conquering Workforce Management:Embark on a journey with us to demystify the complexities of workforce management. Our tailored strategies in agent scheduling, accurate forecasting, capacity planning, and performance management are designed to unlock the potential of your contact center. Partner with us to navigate through the challenges of workforce dynamics, and together, we'll chart the course towards sustainable growth.Simplifying Technology Adoption:The path to selecting and implementing the right contact center technology is fraught with decisions. Our role is to illuminate this journey, guiding you through the myriad of technological choices to find the perfect fit for your operational needs and financial plans. With our oversight, the implementation process becomes a seamless experience, mitigating challenges and setting the stage for a technological evolution within your contact center.Streamlining Operational Processes:Dive deep into the operational fabric of your contact center with us, and together, we'll unearth and eliminate inefficiencies that lurk within. Our approach encompasses enhancing workflows, refining agent training, instituting rigorous quality assurance standards, and crafting efficient escalation paths. The outcome is a contact center that not only operates more smoothly but also delivers heightened customer satisfaction.🤝 Let's Connect:Are you poised to transcend the hurdles that stand in the way of your contact center's success? Engage with Workman Bros DC Consulting, and let us be the architects of your path to efficiency, growth, and unmatched success.Discover more about how we can transform your contact center:www.workmanbrosdc.comwww.fractionalwfmadmin.comTogether, we will redefine what's possible for your contact center operations.
-
Managing PartnerWorkman Bros Dc Consulting Aug 2014 - PresentWorkman Bros DC Consulting offers a comprehensive range of services tailored to meet the unique needs of each client. Here's an overview of our key offerings:Workforce Management Strategy: We collaborate closely with your team to develop a customized workforce management strategy aligned with your business goals. Our consultants conduct thorough assessments, identify improvement areas, and design strategies to optimize agent scheduling, forecasting, capacity planning, and performance management.Technology Evaluation and Implementation: We help you select the right contact center technology solutions that align with your requirements and budget. Our consultants guide you through the evaluation process, assist with vendor selection, and oversee seamless implementation to ensure a smooth transition and maximum return on investment.Process Optimization: We analyze your existing contact center processes and identify areas for improvement. Through our process optimization services, we streamline workflows, enhance agent training programs, implement quality assurance measures, and create efficient escalation procedures to boost overall productivity and customer satisfaction.
-
Senior Contact Center Technology Consultant & Customer Success DirectorTech Stack Advising Oct 2022 - PresentFlorida, Us -
Vice President, Service And OperationsRenegade Insurance Oct 2022 - May 2023Atlanta, Georgia , Us* Led Renegade Service Front and Back Office operations* Implemented New Phone/IVR Solution* Improved Retention by 3% and reduced costs by 18% -
Director, Sales And Service OperationsInsurify Nov 2021 - Oct 2022Cambridge, Massachusetts, Us* Led Insurify Agency Sales and Service * Refined Sales funnel strategy skills* Led the Sales team to 5 of the last 6 consecutive record sales months and improved Sales conversion by 18% -
Director, Sales AdministrationAnswer Financial May 2016 - Nov 2021Valley Village, Ca - California, Us* Responsible for Workforce Management, Customer Care, Complaint Resolution, Outbound, Quality, Licensing and Compensation for Sales Contact Centers* Implemented new lead routing technologies* Led Outsourcing Initiative that drove 50% reduction in area costs -
Director, Workforce Management And FinanceK12 Apr 2014 - Nov 2016Herndon, Va, Us* Responsible for included Workforce Management, Staffing, Forecasting, Vendor Management, Back Office processing, Budgeting and Finance for the Contact Centers* Improved special event planning as teams grew from 1x to 8x* Improve Customer Contact rate by 12% -
Director, Workforce Management And FinanceAol Jul 2012 - Aug 2014New York, Ny, Us* Responsible for Forecasting, Staffing, Vendor Management and Budgeting for Aol Paid Subscription Services* Worked with National and International BPO partners* Improved forecast accuracy to +/- %5 -
Leader - Workforce Management Manager- Operations IntelligenceGenworth Financial Jan 2011 - Jul 2012Glen Allen, Virginia, UsLed all aspects of Workforce Management including forecasting, planning, scheduling and intra-day management -
Various Leadership Positions Including Workforce Management, Service, Quality And TrainingTd Ameritrade Aug 1998 - Jan 2011Omaha, Ne, UsOperations Management
Terry Workman, Pmp, Csm Education Details
-
West Virginia UniversityBiology
Frequently Asked Questions about Terry Workman, Pmp, Csm
What company does Terry Workman, Pmp, Csm work for?
Terry Workman, Pmp, Csm works for Workman Bros Dc Consulting
What is Terry Workman, Pmp, Csm's role at the current company?
Terry Workman, Pmp, Csm's current role is Contact Center Leader and Architect.
What schools did Terry Workman, Pmp, Csm attend?
Terry Workman, Pmp, Csm attended West Virginia University.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial