Lorena S. Email & Phone Number

Antioquia, Colombia

- Consistently met and exceeded KPIs, showing exceptional performance and commitment to excellence. - Engage with customers and help them address issues like accessing their Client Portal, or ensuring a smooth onboarding experience. Ensure their documents are properly validated and stored. - Follow compliance for accurate data entry into CRM to ensure data traceability. - Demonstrate great attention to detail by accurately processing Credit Card payments, and reading Credit Reports.- Collaborate with Billing, Retention, Email, and Sales teams to discuss ongoing processes and enhance customer experience.- Up-sell/cross-sell products or services to existing clients.

Colombia

Danvers, Massachusetts, United States

- Efficiently scheduled 30+ appointments for white goods and bulk items, optimizing time slots to enhance operational efficiency and customer satisfaction. - Managed and resolved 90+ daily customer queries via email and phone, ensuring effective resolution and maintaining accurate logs. - Improved email productivity by 35% creating pre-typed responses. - Facilitated timely resolution by communicating effectively, identifying improvements, and implementing best solutions.- Maintained simultaneous communication with multiple customers to consistently meet deadlines. - Leveraged bilingual skills in English and Spanish to provide outstanding service to a diverse clientele.

Lawrence Massachusetts

- Successfully managed the Recycling Program by planning, organizing, and executing strategic initiatives, improving efficiency, and increasing participation. - Conducted the first City-wide educational campaign (Recycling IQ Kit) , sorting data for 17,000+ households, schools, and businesses, to deliver blast mail communications and community engagement activities.- Recruited, mentored, and led a team of 3 temporary employees to assist with Recycling IQKit efforts.- Implemented the Recycling IQ Kit to reduce recycling contamination by 80% in outreach areas. - Increased the budget by 267.8% by acquiring state grants and adopting new programs. Showcased excellent communication and interpersonal skills with constituents, the mayor, city officials, and state delegates to achieve outreach goals and program success.

Lawrence, Massachusetts, United States

- Provided exceptional weekly support and accountability to team members, consistently driving them to meet and exceed deadlines.- Provide weekly support and accountability to team members. - Data management and reporting. Lead the School Community engagement initiatives.

Lawrence, Massachusetts, United States

- Coordinate all aspects of membership and volunteer engagement (100+ active participants) including recruiting, onboarding, and tracking volunteer hours.- Design all marketing materials for community outreach.- Maintaining the integrity of the Volunteer module in Fundly CRM.- Data Work Group (DWG) member - Collaborate with the DWG´s team to ensure data quality during CRM data migration. - Host the monthly Member´s Networking Night. The LCW Marketplace.

Medellín, Colombia

Develop design projects. 3D modeling, preparation of mechanical drawings, and supervision of production processes. Also, advise the customers regarding the project development.

Medellín, Colombia

Develop workshops to educate youth about the impact of plastics on the environment and teach them how to make crafts out of recycled material.

Medellín, Colombia

Lead the design process from start to finish working together with the members of product development and marketing throughout various stages of the design process. Accomplishments: Introduce new tools like 3D modeling and rendering, reducing custmer purposal response from 5 days to one and production process costs.Re design the manufacturation of samples and prototypes, showing a most realistic view of the product allowing with this a better performance during the pre-production lab test.

Bachelor'S Degree, Industrial Design

Activities and Societies: Track & Field

Effective Supervisory Skills

Industrial Designer, Product Design

With focus in Packaging design, interior design and 3D modeling.

Academic Bachelor

Industrial Design, Environmental Design

Activities and Societies: Track and field Team

Bachelor'S Degree, Industrial And Product Design

Bachelor'S Degree, Industrial And Product Design

Bachelor'S Degree, Industrial And Product Design