Implemented governance programs providing improve accountability and performance, enhanced risk management and oversight for the bank’s most critical and strategic vendor relationships. Managed global teams of 20+ people and at different times led the Third-Party Risk Management, Strategic Sourcing, and Strategic Vendor Management teams. Select work:- Launched the Strategic Third Party Office that was responsible for vendor governance and oversight on the bank's most critical (~30) and strategic (~20) vendor relationships. This team was responsible for ensuring that the bank had a holistic view on the vendor activity across the enterprise for enhanced decision-making, greater accountability, and maximization of value. Introduced governance activities such as service level agreement reporting, monthly operational reviews, quarterly business reviews, relationship maps, and contingency plans across all in-scope vendors.- Established a cross-functional governance group including stakeholders in compliance, information security, business continuity, and privacy focused on reviewing the risk assessment and due diligence activities to ensure alignment with current regulations and emerging risk threats.- Monitored key performance indicators across critical and strategic vendor relationships and responsible for holding vendors accountable to contractual obligations and expectations. Worked directly with vendors and business owners to address performance and issues. Exceeded $6M in clawbacks and credits due to vendor non-performance and additional concessions such as free training and support.- Managed all stages of the regulatory exam lifecycle in 20+ full scope and targeted exams. Single point of contact for vendor-related and third party risk inquiries and requests. Provided expert support, advice, and education for business units being examined.- Led team of sourcing professionals responsible for managing over $600M in annual spend. Achieved $30M first year savings.

Expanded and optimized third-party risk management program to support global expansion and rapid business growth. Added automation, process improvements, and 1st line of defense (1LOD) training and support to increase compliance. Select work:- Performed risk assessments on 3,000+ suppliers to the bank including due diligence, issues management, and ongoing monitoring for moderate, high, and critical risk providers. Ensured risk management and operational support was commensurate with risk and importance to the bank.- Streamlined risk assessment process by consolidating and simplifying questions and using conditional questioning resulting in 30% reduction in completion time and reduction in errors by 50%.- Built the bank's first fully FTE-staffed TPRM team. Repatriated outsourced vendor analyst function from India to Arizona to enhance the customer experience and create a more proactive program. The build-out was cost neutral and involved training and development of a new team.- Partnered with subject matter experts in the Architecture Review Board to create new workflows to accelerate technology support and ensure IT visibility with new vendors and additional projects that may have a technology risk impact. - Built the TPRM team's first risk and controls inventory, formally documenting group controls and performing self-testing and reporting on control effectiveness. Worked with second line of defense (2LOD) teams to ensure alignment to the enterprise risk and control self-assessment process.- Established the supplier diversity strategy to grow the footprint of woman, veteran, disabled, and LGBTQ-owned businesses and support the bank's diversity, equity, and inclusion initiatives.

Established roadmap to create a global third-party risk management program covering multiple regulatory jurisdictions, highly complex and nuanced vendor relationships, and mitigation plans for emerging areas of risk. Introduced executive-level analytics and reporting for vendor risk and compliance. Select work:- Launched the bank's first vendor reporting and analytics program leveraging data from the Coupa procurement system and Vendor Insight risk solution to provide increased visibility into vendor risk and actionable recommendations to senior leadership.- Automated vendor onboarding and risk assessments into Coupa to eliminate manual processes and decrease risk assessment and due diligence cycle time.- Developed the bank's first ever vendor risk appetite statement (RAS) metrics with second line of defense (2LOD) Enterprise Risk Management (ERM) teams, including concentration risk of critical risk vendors. Provided reporting as a member of the Operational Risk and Control Committee on vendor key performance indicators (KPIs) and RAS metrics.- Created the bank's first global third party risk program which consisted of mapping US regulations (FRB and OCC) with those of Germany, Canada, and the United Kingdom and ensuring compliance to the highest watermark.

Planned, managed, and executed 50+ audits covering various regulations (e.g. Reg W, BSA/AML, FCPA) and business functions such as HR, Finance, Technology and Commercial Bank. Select work:- Managed the Sarbannes-Oxley (SOX) testing team responsible for testing 200+ controls on a quarterly basis. - Identified critical control gaps and provided guidance on remediation of high risk audit issues.- Performed validation testing to confirm successful closure of regulatory findings.

Led several large-scale global projects focusing on controls design and testing, process optimization, outsourcing, and cost reduction services. Select work:- Led process optimization and controls development across North America, Asia Pacific, and Latin America to support initial public offering of Visa.- Developed key relationships with executives and senior leaders to proactively identify solutions for fast-growing global organizations.- Conducted sales presentations to multiple clients for professional services including the launch of the firm's first-ever Enterprise Cost Reduction offering.- Client list included Visa,JP Morgan Chase, Washington Mutual, Starbucks, Clorox, HP, and Panasonic.