Mahadi Hassan Email & Phone Number

Dhaka, Bangladesh

I am the founder and sole owner of the company. Formed on the 1st of July 2021, ACA IT Solutions is a one-stop IT solutions company based in the capital city of Dhaka in Bangladesh.My company provides a wide range of services starting from Social Media Management to Software/Website building. We are currently working with a group of highly skilled.

Dhaka, Bangladesh

• Provide creative ideas for content marketing and collaborate with designers to improve user experience.
• Measure and report performance of all digital marketing campaigns and assess against goals(ROI and KPIs)
• Utilize strong analytical data-driven ability to evaluate end to end customer experience across multiple channels and customer touchpoints.Collaborate with internal teams to create landing pages and optimize user.
• Set up conversion, pixel, and event tracking on the website and across various digital platforms.
• Stay abreast of emerging digital tools and platforms, digital marketing trends, new technologies, and share insights with the rest of the team.
• Conduct research on market trends, brand audiences and competitors, and end-to-end consumer journey to drive engagements and conversions.

Dhaka, Bangladesh

• Ensure to provide excellent customer service through phone, e-mail, chat, etc. in a timely and accurate manner.
• Serve as liaison between customer support team, management and customer to improve customer service and business productivity.
• Analyze customer complaints and provide appropriate corrective actions.
• Assist directly or route customers to the appropriate personnel for assistance.
• Track, follow-up and resolve customer’s outstanding issues in a timely fashion.
• Develop customer service programs in order to provide outstanding service.

Bangladedh Uttara

• Job Responsibilities:
• Review customers complaints regarding payment or scope of work and authorize second opinion, if necessary.
• Advise customers of company policy and the complaint and arbitration process and facilitate the resolution/negotiation between the two parties.
• Mediate dispute and negotiate repair and/or pricing of disputed jobs in order to arrive at a mutually acceptable solution and in an effort to get the work done.
• Monitor and maintain accurate cases for each arbitration, and interact with customers to provide an update or resolution.
• Interface with all parties involved in the complaint including the fact finding and investigative phases.Perform other duties as assigned by management

Mohakhali Dhaka

• Head of Bike Section
• Create incentive schemes for bikers
• Develop employment packages for bikers
• Design and maintain workflow and handle the quality of employees in terms of efficiency
• Design and manage operational flow for biker (and bike) registration
• Manage customer service representatives

Dhaka Bangladesh

• Job Responsibilities:
• Analyse Employee performance
• Acquisition of Fleet Partners and Uber Dost
• Maintain field marketing team and motivate them to bring in more conversion to Uber.
• Set KPI for employees

Dhaka Bangladesh

• Job Responsibilities:
• Maintain queue and train driver about communication and Uber driver app.
• Partner registration, Driver registration to the platform.
• Troubleshoot Device, Setup driver’s phone.
• Provide Driver Support over phone and solve on trip issue.
• Provide general support for partner via email.

Banani

• Job Responsibilities:
• Communicate between the customer and the merchants regarding the product.
• Effectively train, motivate, and monitor employees.
• Keep track of the delivery products quantity, pick up, and distribution.
• Maintain Merchants account and payout on time.
• Execute plan for acquiring new Merchant

Baridhara DOHS

• Job Responsibilities:
• Perform challenging and measurable objectives relating to inbound and outbound call delivery.
• Client interaction and intimacy, routing calls and contacts.
• Effectively recruiting, training, motivating and monitoring agents/employees.

Uttara

• Job Responsibilities:
• Perform challenging and measurable objectives relating to inbound and outbound call delivery.
• Client interaction and intimacy, routing calls and contacts.
• Sale Product, set up appointment provide customer support.

Uttara

• Job Responsibilities:
• Perform challenging and measurable objectives relating to inbound and outbound call delivery.
• Client interaction and intimacy, routing calls and contacts.
• Worked on Merchant Cash and Capital; Wealth Investors; Adaptive Marketing Campaigns, Lead Generation, etc.
• Sale Products, set up appointments provide customer support.

Uttara

• Job Responsibilities:
• Online marketing through Facebook, Bikroy.com and other online buy and sale platform.
• Field marketing by doing campaign in different area.
• Communicate with delivery agents and maintain the delivery flow.

Certificate Course, Digital Marketing, A

Diploma, Hotel, Motel, And Restaurant Management, A

O-Level, Commerce, B

Passing Subject in O'level Commerce Economics English Maths B Bangla