Mahadi Hassan Email & Phone Number

Dhaka, Bangladesh

I am the founder and sole owner of the company. Formed on the 1st of July 2021, ACA IT Solutions is a one-stop IT solutions company based in the capital city of Dhaka in Bangladesh.My company provides a wide range of services starting from Social Media Management to Software/Website building. We are currently working with a group of highly skilled handpicked professionals chosen by myself, working tirelessly and flawlessly providing support on a global scale.Services provided globally by ACA IT Solutions – software and website development, graphics and animation, video editing, digital marketing, social media management, content writing.

Dhaka, Bangladesh

● Provide creative ideas for content marketing and collaborate with designers to improve user experience.● Measure and report performance of all digital marketing campaigns and assess against goals(ROI and KPIs)● Utilize strong analytical data-driven ability to evaluate end to end customer experience across multiple channels and customer touchpoints.Collaborate with internal teams to create landing pages and optimize user experience.● Set up conversion, pixel, and event tracking on the website and across various digital platforms.● Stay abreast of emerging digital tools and platforms, digital marketing trends, new technologies, and share insights with the rest of the team.● Conduct research on market trends, brand audiences and competitors, and end-to-end consumer journey to drive engagements and conversions.● Upload/update products, write product description/content for the e-commerce and f-commerce portals.● Communicate with our own customer care to directly address or assist in resolving customer service issues that are reported online/social media.● Manage and prioritize multiple tasks and projects with a sense of urgency.● Maintain liaison with our online partners and work with them on developing strategies to boost sales.● Acquisition of new E-Commerce partners.

Dhaka, Bangladesh

● Ensure to provide excellent customer service through phone, e-mail, chat, etc. in a timely and accurate manner.● Serve as liaison between customer support team, management and customer to improve customer service and business productivity.● Analyze customer complaints and provide appropriate corrective actions.● Assist directly or route customers to the appropriate personnel for assistance.● Track, follow-up and resolve customer’s outstanding issues in a timely fashion.● Develop customer service programs in order to provide outstanding service.● Prepare documentation and reports on routine customer correspondence for future reference purposes.● Assist in training peers on improving customer support service.● Develop and maintain in-depth product knowledge.● Conduct customer surveys about the company’s service so as to obtain feedback.● Communicate customer feedback to technical and marketing teams in order to develop processes for better serving customers.● Maintain weekly reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends.

Bangladedh Uttara

Job Responsibilities:● Review customers complaints regarding payment or scope of work and authorize second opinion, if necessary.● Advise customers of company policy and the complaint and arbitration process and facilitate the resolution/negotiation between the two parties.● Mediate dispute and negotiate repair and/or pricing of disputed jobs in order to arrive at a mutually acceptable solution and in an effort to get the work done.● Monitor and maintain accurate cases for each arbitration, and interact with customers to provide an update or resolution.● Interface with all parties involved in the complaint including the fact finding and investigative phases.Perform other duties as assigned by management

Mohakhali Dhaka

● Head of Bike Section● Create incentive schemes for bikers● Develop employment packages for bikers● Design and maintain workflow and handle the quality of employees in terms of efficiency● Design and manage operational flow for biker (and bike) registration● Manage customer service representatives● Oversee field team● Effectively recruiting, training, motivating and monitoring biker.● Oversee background check of biker.● Arrange seminar and motivate freelance biker to join

Dhaka Bangladesh

Job Responsibilities: • Analyse Employee performance• Acquisition of Fleet Partners and Uber Dost• Maintain field marketing team and motivate them to bring in more conversion to Uber.• Set KPI for employees

Dhaka Bangladesh

Job Responsibilities: • Maintain queue and train driver about communication and Uber driver app. • Partner registration, Driver registration to the platform.• Troubleshoot Device, Setup driver’s phone. • Provide Driver Support over phone and solve on trip issue. • Provide general support for partner via email.

Banani

Job Responsibilities:• Communicate between the customer and the merchants regarding the product.• Effectively train, motivate, and monitor employees.• Keep track of the delivery products quantity, pick up, and distribution.• Maintain Merchants account and payout on time.• Execute plan for acquiring new Merchant

Baridhara Dohs

Job Responsibilities: • Perform challenging and measurable objectives relating to inbound and outbound call delivery. • Client interaction and intimacy, routing calls and contacts. • Effectively recruiting, training, motivating and monitoring agents/employees.

Uttara

Job Responsibilities: • Perform challenging and measurable objectives relating to inbound and outbound call delivery.• Client interaction and intimacy, routing calls and contacts. • Sale Product, set up appointment provide customer support.

Uttara

Job Responsibilities: • Perform challenging and measurable objectives relating to inbound and outbound call delivery.• Client interaction and intimacy, routing calls and contacts. • Worked on Merchant Cash and Capital; Wealth Investors; Adaptive Marketing Campaigns, Lead Generation, etc.• Sale Products, set up appointments provide customer support.

Uttara

Job Responsibilities: • Online marketing through Facebook, Bikroy.com and other online buy and sale platform. • Field marketing by doing campaign in different area. • Communicate with delivery agents and maintain the delivery flow.

Certificate Course, Digital Marketing, A

Diploma, Hotel, Motel, And Restaurant Management, A

O-Level, Commerce, B

Passing Subject in O'level Commerce Economics English Maths B Bangla