Gener Arenas Manzano Email & Phone Number

Barcelona, CT, ES

Barcelona, Catalonia, Spain

-Responsible of leading the Operations for Spanish Market with over 50 luxury villas managed spread across Spain.-Harmonization of Markets and integration of SOP.-Implementation of new strategies to optimize operations and costs.-Creation of quality standards.-Leading and mentoring a team of 6 people distributed in 3 different Destinations.-Increase of 12%.

Bagnes, Valais, Switzerland

Winners of World's Best Ski Hotel in 2023.Winners of Switzerland's Leading Resort in 2023.98% score on Employee Engagement Survey (2023)- Acting as a Hotel Manager and Representative in absence of the Hotel Manager- Oversee, coordinate, support and follow up operations from the Front Office & Back Office- SOP Creation & Implementation for Front Office.

Barcelona, Catalonia, Spain

Opening Duty Manager & Rooms Director in a 4*S Boutique Hotel with 43 rooms, one Restaurant & 4 meeting spaces.2nd Hotel in rating in Booking.com among the Barcelona properties.Achieved a 95.1 score in GRI index (Reviewpro) in 2022Duties performed include:- Acting as a Hotel Manager and Representative in absence of the Hotel Manager- Oversee, coordinate.

W Verbier

Winners of World's Best Ski Hotel in 2018, 2019 & 2020.Achieved a peak ITR (Medallia) of 78.1, an all time high for the property.100% score on Employee Engagement Survey (2019, 2020)Duties performed include:- Oversee, coordinate, support and follow up operations from the Front Office (Front Desk, Switchboard, Bell Staff & Concierge), leading and.

W Verbier

Duties performed include:- Oversee, coordinate, support and follow up operations from the Front Office (Front Desk, Switchboard, Bell Staff & Concierge), leading and encouraging a team ranging between 10 to 30 members varying on the season.- Act as Manager On Duty in absence of other Heads of Department.-Helping the team through the cutover transition from.

W Barcelona

Duties performed include- Managing and running the daily operation of the Welcome Desk- Provide assistance in training the 23 team members- Provide team feedback- Receive Guest feedback and complaint management- Room assignment matching guests needs and the hotel availability - Proficient use of REX program as a bridge between Style Department and Welcome.

W Barcelona

Welcome Desk Agent at W Barcelona, one of Barcelona's top notch hotels. Located at seaside with 473 guestrooms (including 66 suites) and 5 F&B Outlets.-Performed as a shift leader while on duty assisting in all ways possible the Manager on shift.- As a Quality Insider, assisted on new talent training, monitoring Upselling results & GuestVoice scores..

Barcelona Area, Spain

Front Desk Agent at Hotel Pulitzer, a 4* Boutique Hotel with 91 Guest rooms and 3 Food & Beverage Outlets, located right next to Plaça Catalunya, Barcelona's City Centre. Listed as one of the Top 75 Hotels in Barcelona according to Tripadvisor, with +1.500 Guest Reviews.

Barcelona Area, Spain

Night Auditor at Room Mate Pau, a 3* Hotel with 66 Guest Rooms located near Plaça Catalunya, Barcelona's City Centre. Winners of Room Mate Hotel of the Year 2014.Listed as one of the Top 15 Hotels of Barcelona by Tripadvisor with a ReviewPro Index of 91.8%

Barcelona Area, Spain

Night Manager at a 2* Aparthotel with 35 Guest Rooms located near Passeig de Gracia.

Barcelona Area, Spain

Event Workforce Coordinator & Translator in different Conventions and Exhibitions held in Barcelona since 2011; including Mobile World Congress (x 4), Alimentaria (x 2), EIBTM (x 3), Construmat (x 2), Iberzoo, Barcelona Affiliate Corporations, Ichno, Infarma (x 2), E-Show, Tissue World, etc. Tasks carried out in Spanish and English. Labour Force.

Barcelona Area, Spain

Front Office Trainee, both in Welcome Desk and Executive Lounge in a 4* Business Hotel with 433 Guest Rooms and 3 Food & Beverage Outlets.

Barcelona Area, Spain

Call Center & Customer Service tasks carried out fully in English. Reception / emission of calls, e-mail replies, database management. Resolution of issues and clearing up queries from Exhibitors, Visitors & Partners of the show.

Barcelona Area, Spain

Booking Agent in an apartment rental company in Barcelona. Tasks carried out in Catalan, Spanish, English, French and Italian. Reception / emission of calls, database management, cost calculation, e-mail replying, present during check-in and check-out process. Secondary tasks included: Administrative support, Marketing (through social networks such as.

Barcelona Area, Spain

Call Center & Customer Service tasks carried out fully in English. Reception / emission of calls, e-mail replies, database management. Resolution of issues and clearing up queries from Exhibitors, Visitors & Partners of the show.

Barcelona Area, Spain

Call Center & Customer Service tasks carried out fully in English. Reception / emission of calls, e-mail replies, database management. Resolution of issues and clearing up queries from Exhibitors, Visitors & Partners of the show.

Bachelor Of Business Administration - Bba, Hospitality Administration/Management, Upper Second Class

Bachelor Of Arts - Ba, English Language And Literature/Letters, Upper Second Class