Used this cohort-based-course to improve my recruiting abilities and gain in-depth knowledge of the tech industry. Developed skills to source for frontend, backend, full-stack, and mobile engineers Learned how to communicate effectively with Hiring Managers and Prospective Candidates Creatively discover engineer prospects from channels other than LinkedIn Experience with platforms like Greenhouse to manage talent pipelines Extended my knowledge on driving response rates with personalized messages, along with how to counter common objections

Oversaw a team of 5-16 advisors cross-trained to support Apple products and services.Reviewed advisor metrics/surveyed calls and evaluated live-monitored and random calls to identify opportunities for behaviors to improve or information to share.Planned and led team meetings and one-to-one coaching with each advisor weekly.Documented and recapped team meetings and coaching to disseminate to advisors and to provide insight for supervisors.Monitored my and other multi-team chat rooms to assist advisors in real time who were in need of help.

Manage escalations related to billing and account security issues.Work with Support Engineers to provide solutions for iOS customers with technical and billing issues.

Assisted customers with billing and account security issues.Support Apple iOS customers with technical issues on their devices

Support Comcast wireless gateway customers with wireless, wired, and technical issuesUse security administration to protect Readily Available Biographical informationDocument tickets during conversations with clients

Created and maintained patient medical records in accordance with security protocols