*** Covid-19 Lay-off*** Manage and direct the activities of a dedicated team of service employees within the assigned area of responsibility. Conduct performance reviews for direct reports and recommend salary adjustments. Coach, mentor, and perform (if needed) on-site installation, repair, maintenance, qualification, and validation of Thermo Fisher Scientific Gas/Ion/Liquid Chromatography and Mass Spectroscopy equipment and systems. Must be client-focused, working in conjunction with other ULS teams and Sales. Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks. Reviews reports and documentation from customers, and inspects malfunctioning product to determine nature and scope of problem. Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action. Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs. Analyzes Chemistry reports of technical problems to recommend modifications to eliminate future problems. Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer. Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers. Ensure accuracy of customer database and customer billing information. Assist Sr Region Manager to establish and implement both strategic and tactical service business plans. Assist to manage the selection, hiring, and training of new employees. Assist to drive effective strategies to expand product and service sales. Lead/participate in PPI project teams as identified to improve business performance. Other duties may be assigned.

Responsible for troubleshooting technical problems, diagnosing, analyzing and/or repairing Becton-Dickinson infusion devices. Follows Quality, CIP, ISO, OSHA, and FDA guidelines for medical equipment repair & maintenance, subject to audit by governing agencies at any time. Certified technician for CareFusion / Becton-Dickinson model 8015 (PCU)Certified technician for CareFusion / Becton-Dickinson model 8110 (Syringe unit)Certified IPC SMT / Through-hole / soldering. (IPC 7711/7721)Performs maintenance for CareFusion / Becton-Dickinson model 8100 (LVP)

Product Support/Repair-Depot is responsible for troubleshooting technical problems, diagnosing, analyzing and/or repairing medicine delivery (infusion) products. Demonstrates superior knowledge of systems and products. Identifies basic system and product issues. Identifies need for escalation. Applies troubleshooting methodologies consistent with most expedient repair within guidelines for providing customer with like-new operational diffusion equipment. Processed over 1000 recall, repair, service loaners, and out of box units as required. Audited successfully by both FDA and internal process, safety & and quality inspectors. Certified Care-fusion PCU (Pump control unit) in 2 months, and Syringe pump unit in another 2 months. In process on PCA & LVP units. Certified IPC 7711/7721 repair / rework (certificate available on request).

Assembled electro-mechanical devices (turntables for 3D imaging and printing applications) as part of a Prototype / NPI project for HP: Conducted receiving quality inspections, with authority to reject items not meeting specifications. Loaded firmware and operating software. Used hand & and hand-portable power tools (power drivers, Power impact / torque wrenches), precision drivers, side cutters, needle nose. Applied adhesives to attach assemblies to main unit. Inspected assembled units for improperly installed, missing, or damaged parts. Performed power-on, functional, and End-of-Line testing using proprietary software. Performed final quality inspections (logos, scratches, gaps between parts, etc.) Packaged and made ready finished assemblies for shipping. When assembly line was idle, performed manufacturing operations as required by HP: Using process machinery, performed pressure and vacuum testing of HP Print heads; machine was an automated unit that tested up to 7 heads at a time. Performed troubleshooting on print heads not meeting pressure requirements; cleaned heads with alcohol, and retried testing; non performing heads were routed to specialist for disposition. Assembled new print heads (attach print heads to body, perform visual inspection. This segment performed with clean room protocols.

Part time and Contract jobs while waiting for CACI position to open. Typical pay is between 11 and 20 per hour. No fun. No chance for advancement, just food on the table jobs.

Provided performance analysis for 26 photolithography machines, at 11 customer sites (customers such as Infineon, Applied Materials, Intel, and Cypress Semiconductor).• Developed analysis process and reports resulting in a single efficient template for 11 regional customers. Based on SEMI E-10 standards, these reports provided manufacturing metrics (MTTR, MTBI, MTTF) Uptime, Downtime, throughput, etc. These report templates were later accepted company wide for all customers, saving countless hours of report development time, eliminating confusion, and reducing reporting man-hours across the board. Potential savings: $500K - $1M, annually. • Developed system to parse error logs to identify root errors and develop root causes, machine sub-system failures; developed scatter and Pareto charts based on downtime per error and downtime per subsystem to help prioritize regional customer service maintenance responses. Achieved streamlined customer service response, which resulted in lower number of machine-down escalations. • Trained 15 regional CSE’s in the use of machine log error identification software, use of Excel, error correction, process improvement, reporting, and customer interface and relations. Created a “Reliability Analyst Process Guide”. These 15 CSE’s were already contracted for onsite work with each customer. This program eventually reduced the need for the Reliability Analyst position and was later accepted company-wide, eliminating a not-paid for drain on customer service budgets. Potential savings: $1M - $10M annually.

Oversaw operations of customer service team at Intel D2 for Micrascan and Twinscan lithography steppers / scanners. The service team was comprised of 8 - 15 engineers from various disciplines. Coordinated with Intel process and layer engineering staff; single point – of – contact between ASML and Intel during escalations and purpose of ensuring contract compliance. During machine down situations, coordinated repair team, ensured game plans, logistics, travel, were all on track. Provided focused communications to the customer. • Selected as lead supervisor for SVG and addressed high personnel turnover, low training levels and low machine uptime concerns by eliminating team turnover, significantly improving training levels across the board, and improving machine uptime from 81% to over 93% which resulted in saving the contract• Positively enabled and assisted the corporate acquisition transition process while continuing to provide disruption-free service to a very important customer. Retained by ASML for an additional 5 years. • Maintained OSHA certified training levels at 100%, identified OSHA safety training requirements, created OSHA site coordination collateral duty assignment, created OSHA certification and training tracking system (adopted at the regional level), and created weekly OSHA training / certification reports.• Coordinated installation of 5 photolithography machines for SVG and ASML at Intel D2. The team was recognized by ASML management for the successful installation and qualification of a Twinscan machine in less than 30 days, a 25% reduction of the installation timeline. This accelerated installation protocol was later adopted by ASML. Results: Improved customer relations and reduced install team on site time.

• Conducted installations, repairs, planned maintenance, and customer engineering support functions for 10 advanced SVG Micrascan photolithography machines, on a compressed 24/7shift. These machines are easily the most advanced of their kind on the planet. Troubleshooting them requires knowledge in many disciplines such as electronic servo control systems, laser interferometry, mirror and lens optical imaging manipulation, exposure (class III) lasers and beam delivery systems, environmental control (precision HVAC) systems, vibration isolation through magnetic levitation and pneumatic air-bar systems. • Coordinated company wide team to improve QML machine performance from 81% to over 90% at corporate level (as mentored by Customer Service management in a 1- year assignment between 1997 and 1998). Fast-tracked & promoted to SVG Customer Service Supervisor as a result of this activity.

Served as Division Chief supervising over 30 people in various technical and operational roles throughout military career. • Awarded the Navy Achievement Medal for long-term dedication and success of the Electrical Repair (R-3) division providing hundreds of repairs to US Navy ships at a repair facility in Alameda, CA. • Lead Planner for Planning and Estimating (P&E) division; required to scope, plan and track repair jobs for many types of shipboard repairs such as motor and pump overhaul, structural welding, sheet metal fabrication, valve repair and overhaul, piping lagging and repairs, repair or replacement of shipboard equipment such as (but not limited to) gyro-compass, dead-reckoning, alarm, indication and control systems, radar and radio electronics, galley and commissary equipment. • Qualified Engineering Officer of the Watch on both Steam and Gas Turbine propulsion platforms which required system knowledge of all systems and programs to include oil quality, water quality and chemistry, damage control, casualty control associated with the main propulsion plants on US Navy ships. Other qualifications: Surface Warfare Engine Room Operator (gas turbine), Top Watch (Gas Turbine), Electric Plant Control (Gas turbine), Engine Room Supervisor (steam, 600lb plant), Switchboard Operator • Achieved grade E7 as a Chief Interior Communications Technician.

Over the course of 20 years, operated, maintained, and supervised the operation of both steam and gas turbine marine propulsion and electric power generation plants. Thousands of hours operating electrical switchgear, generators, and distribution systems. Hundreds of hours operating and performing routine maintenance on both steam and gas turbine propulsion systems (to include but not limited to: lube oil purifiers, filters. Boiler / feed water chemistry and maintenance. Emergency and routine gas turbine engine and generator driver operations. Propulsion plant supervisor (Engineering Officer of the Watch) qualified on both 600psi steam and LM2500 gas turbine propulsion plants (responsible for the underway operation, monitoring, casualty control of these propulsion plants and associated auxiliary systems in a military environment.).

In rating skills: trained for the operation, repair and routine maintenance of marine navigation equipment (gyrocompasses, dead-reckoning analyzers and plotters); telephone and announcing communications systems; Alarm and monitoring systems (smoke, fire, radiological, water / fuel level indicators, operational monitoring (pumps, generators, motors, engines); electrohydraulic control systems (steering, elevators). Stabilized glide slope (aircraft landing assistance equipment); Security monitoring and entry systems (door locks, entry alarm systems, secure video cameras).