Tom Worthington Email & Phone Number

United Kingdom

Responsible for transforming the way that we deliver our Execution Managed Services. Improving Speed, Quality, and Experience of our delivery processes by simplifying and automating the processes as much as possible. Providing more insight and agility.- Leading and manage a virtual team of Business Process Architects, Data Analysts, Automation Consultants, combined with subject matter experts of the operational process.- Delivering Digital Process Transformation, with clear business benefits.- Comfortable in both agile and waterfall delivery.- A strong working understanding of the latest automation capabilities like Robotics (RPA), AI, and workflow management.- A structured approach to change management with excellent communications styles both verbally and in writing.

Newbury, England, United Kingdom

Leading the Transformation Leads within ‘Radical Simplification and Automation’; the team accountable for driving Vodafone UK to become a leaner, simpler, and more effective digitalised and automated organisation.Seamlessly switching between Agile, Program Management, and Change Management processes and methodologies to drive the resolution and delivery of complex business and technology challenges while supporting organisational adoption of Agile methodologies and continuous improvement activity.A confident communicator with strong influencing, negotiation, and problem solving skills; experienced working with GMT / SLT level stakeholders with an ability to structure complex information and communicate in the most appropriate way, both verbally and written.- Leading Transformation Leads and coaching the organisation- Coaching Process Owners to drive implementation of the Elimination, Radical Simplification, and Automation methodology to achieve agreed business benefits- Facilitating all Agile processes and ceremonies in the squad, monitoring the progress of the squad and the scope of goals, coordinating the interaction with other teams, and managing the processes related to the completion of tasks and the identification of dependencies with other teams- Developing Agile teams and methodologies by ensuring compliance and continuous improvement of Agile ceremonies and other tools of the methodology, creating and maintaining an atmosphere of trust in the team by facilitating retrospectives, and through recording and eliminating impediments- Coaching and participating in the performance evaluation of squad members

Newbury, Berkshire, United Kingdom

Lead the identification and subsequent elimination of time consuming, ineffective, costly processes through the creation of simple, fit for purpose, cost-effective solutions; supporting transformation of the business toward a leaner, more effectively digitised, automated organisation.- Provision of solutions to complex business & technology problems, the role requires strong influencing, negotiation, and problem-solving skills at a senior management level in a fast-paced, commercially driven, customer-focused environment- Effective management of business needs, the shaping and scoping of ideas, alignment to business strategy and goals, eliciting business requirements and benefits, and ensuring traceability of requirements throughout the project lifecycle (Agile Backlog)- Accurately assessing business architectural impact; including the impact of change on existing processes, organisational structures, and technology while capturing new and updated processes, business intelligence, data, and information modelling- Working with Product Owner(s), Subject Matter Experts (SMEs), and transformation project leads to understand taxonomies, portfolio, transformation paths, and commercials- Lead benefit case analysis and feed output into business cases by utilising information from our sales, customer services, customer experience, commercial management, product management, and finance teams to support Product & Transformation projects- Identification & documentation of transformation development and dependencies; including supporting the production of the business case and funding requests, helping to build plans, supporting implementation activities, and ensuring quality management (maintaining and managing traceability matrices)- Identification and documentation of Business, network, and IT dependencies across our Operational, Technology, and IT teams. Ensuring integration of this information with programme timelines to identify any gaps and conflicts

Newbury, Berkshire, United Kingdom

Led Business Design activities within the customer interaction management and usability work-streams to deliver solutions to immediate and forthcoming challenges as well as guide Vodafone’s future strategy to ensure the business meets its long-term objectives. The interface between the various Operational and Technology teams to translate business needs into processes, procedures and system design specifications- Partnered successfully with Vodafone’s Customer Experience, Customer Relations, Legal, Corporate Security, Sales, Retail, and Commercial Management teams to define processes, policies and procedures as well as a new Youth sub-brand, 'VOXI' which have driven market share, EBITDA, and their Brand NPS- Spearheaded a cross-functional team to perform a complete re-design of Vodafone’s CRM system in the Siebel UI Digital platform using Agile methodologies in a co-creation process with front-line users- Strengthened company's business by leading implementation of a series of system enhancements which have resulted in a reduction of front-line handling times by ~6k hours per month, improved customer tNPS to 20+, an increase in 'right first time', reduction in ~£1m OPEX, and increase in staff eNPS- Trained, coached and mentored staff to ensure the smooth adoption of all new functionalities and programmes of change- Worked directly with a number of key stakeholders within the business and Vodafone’s Technology Partners (Accenture, Fjord, Wipro, Fujitsu, HP, Oracle) to exceed company objectives around the reduction of ~£2m OPEX in key Operational functions- Completed a 6 month Senior Management development programme for High Potential employees

Newbury, Berkshire, United Kingdom

Owned Vodafone's consumer commercial propositions for International and Roaming; accountable for end-to-end management, financial performance and customer experience- Initiated roll-out of new Roaming and International Products to Vodafone’s Consumer customer base; enhancements to the European 'EuroTraveller' proposition, the introduction and subsequent enhancement of a rest of World 'WorldTraveller' proposition, a series of changes to International product offerings as well as inclusive Roaming within core tariffs- Partnered successfully with Vodafone’s Enterprise Business Unit to produce Business cases that work cross-segment without diluting company revenue or profitability while ensuring a market-winning suite of propositions were delivered. To date, this is still the largest 'take your home tariff abroad' footprint offered by any network operator in the UK and has halted declining revenues by unlocking previously ‘silent’ roamers- Spearheaded a cross-functional initiative to achieve improvements to the Roaming customer tNPS which resulted in a shift from -6 to +37 over the course of 12 months. This was possible through a series of insight gathering methods, data analysis, website redesign, the changing of key policies/procedures, the introduction of new products and a deep-dive into the technical challenges we faced to identify root causes and implement a number of fixes in the IT architecture- Created new revenue streams of ~£3.5m/year through the introduction of Roaming Product offerings in the Caribbean; subsequently rolled out to the whole Vodafone Group- Exceeded company objectives with product penetration and commercial performance continually exceeding the forecast results- Managed the end-to-end product life-cycle; planning, insight, shaping, launch, in-life management (both financial and customer experience), and decommissioning- Achieved the UK's largest 4G roaming network footprint (100+ countries)

Newbury, Berkshire, United Kingdom

System Design and Implementation

Newbury, Berkshire, United Kingdom

System Testing and Design

Norwich, Norfolk, United Kingdom

- Retail Deputy Manager (Top 20 performing store): October 2010 - September 2011- Retail Business Adviser (B2B Small Business Sales): April 2009 - October 2010- Retail Senior Adviser (Consumer Sales): August 2006 - April 2009

Bachelor Of Laws (Ll.B.), Law, 2:1

Activities and Societies: Rugby and Officers Training Corps (OTC)

A-Levels, Economics, Geography, Computing And Biology (As Only)

Activities and Societies: Combined Cadet Force (CCF), Fencing, and Rugby