Richard Woten Email & Phone Number

Kansas City, Missouri, United States

• Providing customer service in all areas for dealers and retail customers
• Maximizing retail through advocating and driving the usage of customer relationship managements, meeting with retail prospects, facilitating product availability and providing merchandising consultations
• Optimizing wholesale operations through administering ordering programs
• Developing the dealer network through consulting with dealers on: best practices, dealer improvement projects, inventory management and customer Service Index (CSI) or mystery shopping; identifying and filling open.
• Marketing the brand through organizing and participating in regional and national marketing events and aligning dealer and Original Equipment Manufacturing (OEM) marketing
• Reporting field operations on dealer issues and concerns and providing competitive intelligence

Independence, Missouri

• Complete setup and pre-delivery inspection (PDI) and install accessories of all new motorcycles, scooters, ATVs and MUVs.
• Perform maintenance, repairs and cleanup of the dealership’s used motorcycles, scooters, ATVs and MUVs

Independence Missouri

• Coordinated the inflow and outflow of customers in the Service Department
• Greeted customer in person, on the phone and electronically and scheduled repairs, answered questions and provided technical information.
• Managed work schedules for technicians and assigned jobs based on technician availability, technician skill sets and job specific needs.
• Moderated communications with customers regarding status of vehicle, additional service and specials available and updates regarding delays or completed jobs.
• Created, filed and followed up on warranty claims with manufacturers. Reconciled warranty claim payments with repair orders.
• Facilitated communications with manufacturers regarding technical information, warranty considerations and manufacture’s updates in policies and procedures.

Blue Springs Missouri

• Accomplishments
• Completed a motorcycle dealership financial and operational turnaround over a five-year period.
• Increased gross revenues 191%, new unit sales 198%, and parts & accessories sales 169%.
• Drove revenue growth initiatives, expanded customer base 51% and enhanced market share 22%.
• Formulated strategy around local touring motorcycle market’s unmet demand and became market leader.
• Designed innovative display system for immediate customer delivery and full model and color representation.

Blue Springs Missouri

• Evaluated local market trends across all segments and analyzed Motorcycle Industry Council market research data
• Maintain awareness of powersports industry trends and national market performance
• Established goals for sales volume and margins and forecasted sales monthly, quarterly and annually
• Managed marketing and advertising activities with local, regional and national media
• Created and maintained retail displays and layouts
• Maintained new and used inventory levels to match seasonal demand levels

Blue Springs Missouri

• Established sales volume and margin goals annually and adjusted inventory levels, pricing and in-store promotions to achieve goals
• Maintained parts and accessories inventories
• Reduced obsolete inventories by 25% through vendor return program and in-store promotions
• Processed all orders and returns with multiple vendors
• Established relationships with top four vendors and negotiated special purchases during peak season of operations
• Managed all shipping and receiving

Master Of Business Administration (Mba), Marketing, Finance, Management, Accounting, Statistics, Supply Chain Management

Bachelor Of Business Administration (B.B.A.), Business & Economics