William-Cj Bussières-Ouellet Email & Phone Number

Chicoutimi, Québec, Canada

• Perform corrective technical interventions for hardware and software issues on system components using remote access, troubleshooting, and resolution tools.
• Collaborate closely with specialized technical teams to resolve incidents.
• Contribute to the continuous improvement of technical skills for our Level 1 Technicians.
• Provide technical support to our Level 1 Technicians.
• Analyze incident severity, conduct technical assessments of tickets, and enhance IT problem resolution processes.
• Update, maintain and create knowledge bases.

Chicoutimi, Québec, Canada

• Diagnose, troubleshoot, and resolve client-reported incidents and service requests.
• Identify and address hardware and software issues, including printers, mobile phones, web browsers, and the Microsoft Office suite.
• Resolve technical problems across various Microsoft Windows operating systems.
• Leverage appropriate tools for diagnostics, troubleshooting, and resolution, such as remote control software, knowledge bases, ticketing systems, and communication tools.
• Document and record all troubleshooting steps and resolution activities in the incident management tool.
• Monitor incidents to ensure resolution and closure.

Dolbeau-Mistassini, Québec, Canada

• My main role was at the Bell Telestore in Dolbeau-Mistassini but I worked in several other company sites such as:The Source DOLBEAU-MISTASSINIThe Source ROBERVALBell ST-FELICIEN Telestore
• Installation of demonstration equipment (Cellphone, Tablet, TV, Laptops)
• Advise customers for the purchase of computer equipment (Cellphone, Tablet, TV, Laptops, etc...)
• Delivery and home installation of computer equipment
• Documentation of the company's IT equipment
• Installation and maintenance of company servers (Windows Server 2008 - 2012, NFS, Acomba, Cameras)

Dolbeau-Mistassini, Québec, Canada

Advise clients for hardware like TVs, Windows PC, Audio, Printers and furniture.Support clients with their hardware or software (TVs, Android, iPhone, Office)Delivery and installation of hardwareCreate specifications documentation of diverse hardwareMaintenance of enterprise hardwareI introduced a computer repair and maintenance service to the enterprise.

Dolbeau-Mistassini, Québec, Canada

Advise clients for hardware like TVs, Windows PC, Audio, Printers and furniture.Support clients with their hardware or software (TVs, Android, iPhone, Office)Delivery and installation of hardwareCreate specifications documentation of diverse hardwareServer and POS maintenanceHere I learned to advise and solve diverse tech problems for clients. I was also.