William-Cj Bussières-Ouellet Email & Phone Number

Chicoutimi, Québec, Canada

•Perform corrective technical interventions for hardware and software issues on system components using remote access, troubleshooting, and resolution tools.•Collaborate closely with specialized technical teams to resolve incidents.•Contribute to the continuous improvement of technical skills for our Level 1 Technicians.•Provide technical support to our Level 1 Technicians.•Analyze incident severity, conduct technical assessments of tickets, and enhance IT problem resolution processes.•Update, maintain and create knowledge bases.

Chicoutimi, Québec, Canada

•Diagnose, troubleshoot, and resolve client-reported incidents and service requests.•Identify and address hardware and software issues, including printers, mobile phones, web browsers, and the Microsoft Office suite.•Resolve technical problems across various Microsoft Windows operating systems.•Leverage appropriate tools for diagnostics, troubleshooting, and resolution, such as remote control software, knowledge bases, ticketing systems, and communication tools.•Document and record all troubleshooting steps and resolution activities in the incident management tool.•Monitor incidents to ensure resolution and closure.•Adhere to standard service center procedures and protocols.•Assign unresolved incidents or service requests to the appropriate support teams and identify and escalate issues requiring urgent attention.•Stay updated on system information, changes, and updates.

Dolbeau-Mistassini, Québec, Canada

My main role was at the Bell Telestore in Dolbeau-Mistassini but I worked in several other company sites such as:The Source DOLBEAU-MISTASSINIThe Source ROBERVALBell ST-FELICIEN Telestore• Installation of demonstration equipment (Cellphone, Tablet, TV, Laptops)• Advise customers for the purchase of computer equipment (Cellphone, Tablet, TV, Laptops, etc...)• Delivery and home installation of computer equipment• Documentation of the company's IT equipment• Installation and maintenance of company servers (Windows Server 2008 - 2012, NFS, Acomba, Cameras)• Installation and maintenance of the company's IT equipment (Computers, POS, Cameras, Printers)• Inventory management and receipt (Acomba)• Repair and maintenance of customer computer equipment (PC, Android, iOS, Printers, etc.)Being the only IT technician for the company's 7 sites, I had to do a lot of on-site and remote assistance for employees and their customers. The sale of telecommunication services as well as electronic and computer equipment has nevertheless been a large part of my role within the company. I have been trained many times by Bell and Virgin Mobile. During the opening of new sites of the company I was responsible for finding all the computer equipment and ensuring the proper functioning of the IT park. I left following the change of owner of the company to deepen my knowledge at Multihexa college.

Dolbeau-Mistassini, Québec, Canada

Advise clients for hardware like TVs, Windows PC, Audio, Printers and furniture.Support clients with their hardware or software (TVs, Android, iPhone, Office)Delivery and installation of hardwareCreate specifications documentation of diverse hardwareMaintenance of enterprise hardwareI introduced a computer repair and maintenance service to the enterprise for clients (hardware and software). I improved my mastery of Acomba. I was trained on selling telecommunication service for Bell and Virgin Mobile (Cellphone, Phone, TV, Internet)

Dolbeau-Mistassini, Québec, Canada

Advise clients for hardware like TVs, Windows PC, Audio, Printers and furniture.Support clients with their hardware or software (TVs, Android, iPhone, Office)Delivery and installation of hardwareCreate specifications documentation of diverse hardwareServer and POS maintenanceHere I learned to advise and solve diverse tech problems for clients. I was also introduced to Acomba Accounting and management software. I had to quit because of the store closure in january 2016.